Automatic Call Distribution

6

 

 

This chapter provides ACD programming information for the Strata DK40i, DK424 and DK424i systems and their stations. ACD is not available for the DK14.

The programs specific to ACD are listed below.

♦Program 03 – RSIU, RSSU, PIOU, or PIOUS ACD/MIS Slot Assignments

♦Program 09 – Auto Attendant Prompt/ACD Group Assignments

♦Program *09 – ACD Group DID/Tie Line Digit Assignments (use if Program 71 is not used)

♦Program 10-4– ACD Parameters

♦Program 11 – ACD Timing Assignments

♦Program 14-0– Loop/Ground Start CO Line Direct Ring to ACD Group Assignments

♦Program 14-1– ACD Agent Identification Code Assignments

♦Program *14-1– Auto Answer with Zip Tone Assigned to Agent ID

♦Program 14-2– ACD Supervisor Passwords

♦Program *14-2– DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination

♦Program 14-3– Announcement/Music Port Assignments and Queue Pattern

♦Program 14-4– Queue Time Out Overflow Destination

♦Program 14-5– Overflow Point and Ring No Answer Routing Destination Assignments

♦Program 14-6– After Shift Service Destination

♦Program 14-71– Queue Size for Alarm (Immediate Assignments)

♦Program 14-72– Queue Size for Alarm 1 (See also Program 11, code 6)

♦Program 14-73– Queue Size for Alarm 2 (See also Program 11, code 7)

♦Program 14-8– Alarm Pattern Assignments

♦Program 14-9– Work Unit Assignments (Work Unit/Stroke Digit Length)

♦Program 15 – Ground/Loop/Tie/DID Line Options

♦Program 17 – DID/Tie Line Options

♦Program 18 – Agent ID Code Name for MIS Assignments

♦Program 35 – Station Class of Service

♦Program 39 – Flexible Button Assignments for ACD Telephones (in System and Station Chapter)

♦Program 71 – DID/Tie/DNIS/ANI Lines (use if Program *09 is not used)

Star (*) programs are the newer programs, and they are located behind the program of the same name (e.g., Program *14-2 follows Program 14-2).

Automatic Call Distribution

Strata DK Programming 5/00

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Toshiba DK424I, dk14, DK40I manual Automatic Call Distribution
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DK424, DK424I, DK40I, dk14 specifications

The Toshiba DK14 and DK40I are advanced digital video recorders (DVRs) that have redefined the standard for high-quality video surveillance systems. Designed primarily for security applications, both models boast a suite of impressive features, making them ideal choices for various environments, including commercial, retail, and educational settings.

The Toshiba DK14 stands out with its exceptional recording capabilities. It supports high-definition video capture, ensuring that every detail is captured with crystal clarity. The device can handle multiple camera inputs, allowing users to connect several surveillance cameras simultaneously, depending on the configuration. With its robust storage capacity, the DK14 can accommodate extended recording times, making it suitable for long-term surveillance needs.

One of the key characteristics of the DK14 is its user-friendly interface, which simplifies operation for both novice and experienced users. The system comes equipped with advanced motion detection technology, enabling it to trigger recording only when movement is detected, significantly optimizing storage use. Moreover, it features remote access capabilities, allowing users to monitor live feeds and review recorded footage from virtually anywhere via smartphone or computer.

In comparison, the Toshiba DK40I offers enhanced features targeted towards users requiring higher processing power and larger storage capabilities. This model is equipped with advanced compression technologies such as H.264, which reduces file sizes without compromising video quality. It can support higher-resolution cameras, further enhancing the clarity and detail of recorded footage.

The DK40I also prides itself on its scalability, accommodating numerous input channels, making it suitable for expansive surveillance setups. Another significant feature is its sophisticated alarm management system, which can integrate with various security sensors and alarms, providing users seamless control over their security environment. The device also supports various video outputs, including HDMI and VGA, ensuring compatibility with a wide range of display systems.

Both models utilize Toshiba's commitment to reliability and performance, incorporating high-grade components designed to withstand the rigors of continuous operation. They are engineered for ease of maintenance, with options for firmware updates and technical support, ensuring that users benefit from the latest advancements in surveillance technology.

Overall, Toshiba’s DK14 and DK40I represent cutting-edge solutions in the realm of digital video recording, offering exceptional performance, versatility, and user-friendly features to cater to diverse surveillance needs.
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