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Digital Business Telephone Solutions
Programming Manual
Software Release Software Release 4.3 and ACD
Radio Frequency Interference
Strata DK General End User Information
FCC Requirements
Important Notice — Music-On-Hold
Chapter 1 – Overview
Contents
Introduction
Chapter 2 – Initialization & Test
3-12
Chapter 4 – Toll Restriction
Chapter 5 – Least Cost Routing
Chapter 6 - Automatic Call Distribution
Chapter 7 – ISDN
Chapter 8 – E911
Glossary/Index
Introduction
Organization
Enter
Conventions
viii
See Figure
Related Documents/Media
Installation and Programming
Feature Description
General Descriptions
Quick Reference Guides
CD-ROMs
Overview
Numerical Program Listing
Program Title
Overview
Numerical Program Listing
System
Overview
Overview
Numerical Program Listing
Strata DK Programming 5/00
Toll Restriction Class Parameters
Overview
Numerical Program Listing
Strata DK Programming 5/00
Direct Inward Dialing Parameters
Overview
Numerical Program Listing
Strata DK Programming 5/00
Call Forward Station Ring Assignment Release
Overview
Numerical Program Listing
Strata DK Programming 5/00
Feature or Topic
Alphabetical Program Listing
Feature or Topic
Overview
Strata DK Programming 5/00
Overview
Alphabetical Program Listing
DNIS
Strata DK Programming 5/00
Overview
Alphabetical Program Listing
Physical Port Display/Change
1-10
How to Program a Strata DK System
Programming Section Layout
see Figure
To use the program sequence on the record sheet
Program Sequence
1-11
1-12
Multidimensional Programs
Programming Data Variations
Simple Programs
Programming LED Buttons Keystrip Template
1-13
To check the status of a CO line in Program
Step 2 Initialize the System
First-timeProgramming
Step 1: Check Minimum Hardware Requirements
1-14
Step 5: Set Date, Time and Day
Step 3: Run Programs 03 and
Step 4: Run Program
Step 6: Run Additional Programs as Required
Overview
Programming Examples
1-16
Programming Examples
Initialization & Test
Program 91-9– System Initialization
Program 91-9Overview
Program 91-9– System Initialization
Program 91-9Example
Initialization & Test
“Programming Examples” on Page
Program 90 – Initialize Programs 00~*99
Program 90 Overview
Program 90 – Initialize Programs 00~*99
Program 90 Example
Initialization & Test
6SNU6SHDNHU+ROG
Program 91-1Overview
CAUTION! Running Program 91-1drops all calls
6SNU6SHDNHU+ROG
Program 91-1Example
Initialization & Test
6SNU6SHDNHU
Program 91-2Overview
Programming Taking Effect
Program 92 – Initializing Misc. Backup RAM
Program 92 Overview
5. Select one of the following
Program 92 Example
2-10
Initialization & Test
2-11
Program 92 – Initializing Misc. Backup RAM
Action press buttons + LED Buttons
Initialized Default: None
Program 00 – Part 1: Software Check
2-12
Password =
2-13
Program 00 Part 1 - Overview
Program 00 Part 1 - Example
Code 0, ROM Version
Program 00 – Part 1: Software Check
2-14
Initialization & Test
1111
General RAM Test
Backup RAM Test
Program 00 – Part 2: Processor RAM Test
Display General RAM Test Results
2-16
Display Backup RAM Test Results
Program 00 Part 2 - Overview
TEST 2 X=OK Y=OK
System & Station
Program 01 Overview
Program 02 Overview
Program 03 for DK14 – Slot Assignments
System & Station
DK40i Base KSU
DK40i Expansion KSU
Processor Type: DK40i Program Type: System
Program 03 for DK40i - Overview
DK424 Expansion Cabinet
DK424 Base Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 and DK424i PCB Codes
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424i Expansion Cabinet
DK424i Base Cabinet
DK424i Expansion Cabinet
DK424i Expansion Cabinet
DK424i Expansion Cabinet
Program 03 for DK424i - Overview
PIOU/PIOUS/RSSU
RWIU
3-10
RCIU/RCIS or RCIU2/RCIS
RCTU and BCU
System & Station
Program 03 Example
3-11
6SNU6SHDNHU+ROG
Initialized Default: All cabinets =
Program *03 - Overview
3-12
System & Station
3-13
Program 04 – Station Logical Port PDN Assignment
DK14 Record Sheet
System & Station
DK40i Record Sheet
3-14
System & Station
DK424 or DK424i Record Sheet
3-15
Program 04 – Station Logical Port PDN Assignment
Logical &
Program 04 Overview
3-16
System
System & Station
Program 04 Example
3-17
Program 04 – Station Logical Port PDN Assignment
System & Station
3-18
Initialized Default: See the legend below
Program Type: Station
Program *04 Overview
3-19
Initialized Default: See record sheet
Program 05 – Flexible Access Code Numbering
3-20
Program 05 – Flexible Access Code Numbering
System &
Program 05 Overview
3-21
Program *05 Overview
3-22
Initialized Default: Blank
Program 09 Overview
3-23
System & Station
3-24
To assign a digit menu prompt to an ACD Group
System & Station
3-25
Initialized Default See legend below
Processor Type: See legend below
Program *09 Overview
3-26
System & Station
Program 10-1– System Assignments, Part 1 of
3-27
Program Type: System
3-28
LED 17: Station-to-StationCall Volume PAD
Program 10-1Overview
LED 20: Two-COLine Conference
LED 07: Ring Transfer of CO Line Allowed
LED 04: Dual-tone Multi-frequencyDTMF Signal Time
3-29
LED 06: CO Line Repeat Ringing
System & Station
Program 10-2– System Assignments, Part 2 of
3-30
Program Type: System
LED 20: Padded Tone Return
Program 10-2Overview
3-31
LED 18 Two-COLine Conference
LED 14: Privacy Override Warning Tone
3-32
LED 15: External Page Included with All Call Page
LED 13: Auto Callback Camp-onTone
LED 07: Standard Telephone Distinctive Ring
3-33
LED 08: Display Dialed Number Timing
LED 05 Music-on-holdor Ring Back Tone
3-34
LED 01: Tone First/Voice First-DSSConsole
3-35
Program 10-3– System Assignments, Part 3 of
Program 10-3Overview
LED 20: SMDI Message Desk Number
3-36
LED 19: Speed Dial Entry Timeout
LED 14: RS-232Voice Mail Signaling Method
LED 08: Caller ID / Automatic Number ID
3-37
LEDs 13-10:SMDI Station Number Digit Length
LED 09: SMDI Bellcore Standard Version
LEDs 01~04: Amplified Conference Assignments
Example
3-38
Program 10-4Overview
LED 10 Not Used LED 11 PRI ISDN Timer
Program 10-4- ACD/ISDN/Tandem Parameters
3-39
Release 4.3 Only
LED 12: BRI ISDN Timer
LED 14: ISDN Start Button Access Code Release
3-40
3-41
DK40i = RCTUA = RCTUBA/BB, B1CU =
Initialized Default: See each program
Program *10 – Enhanced 911 Operation
3-42
Initialized Default: Blank
Programs *10-11and *10-12Overview
Program *10-91– E911 Interdigit Timer
Program *10-92– E911 Pause Before Send Timer
3-43
Program 12 Overview
Code 1: Standard Telephone Ring Down Timer
Program 12 – System Assignments, Basic Timing
3-44
Code 4: Flashing Timing
3-45
Code 3: Pause Timing
Code 5: Pause After Flash
3-46
Program 13 – Defining the Message Center
Program 13 Overview
Initialized Default: All LEDs are Off
Program 15 – Ground/Loop/Tie/DID Line Options
3-47
System & Station
3-48
Code 1: CO Outgoing Signal
Program 15 Overview
Code 2: Line Pulse DP Rate
Code 5 Tandem Line Connection
3-49
Code 4: Automatic Release AR Time
Code 8: Operation After CO Line Flash
3-50
Program *15 - CO Line Tenant Assignments
Program *15 Overview
System & Station
System & Station
Program 16 – Assign CO Line Groups or Dial
3-51
Program Type: System
Tie Lines
Program 16 Overview
3-52
3-53
Program 17 – DID/Tie Line Options
Program 17 Overview
LEDs 09, 10 and 14~20
LED 07: ANI Receive Line Option
3-54
LED 08: ANI/DNIS Digit Format
LED 06: Telephone LCD Display Option ANI or DNIS
LED 02: Wink/Immediate
3-55
LED 03: DID Camp-on/Busy
LED 01 Page/Handsfree Answerback
Program Type: System Initialized Default: No data
Program *17 Overview
3-56
System & Station
PEKU/PESU
Program 19 Overview
3-57
QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU
DK40i Base, PDKU, RDSU, KCDU Digital Port Number
Program 20 Overview
3-58
LEDs 17~20: Data Security Groups
Typical LED Settings for Program
3-59
LEDs 12~16
LED 06: DTR Pulse
LED 02 AT Commands and Result Codes
3-60
LED 05: Auto Pause Behind PBX
Program 21 – Modem Pool Port Assignments
Program 21 – Modem Pool Port Assignments
3-61
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 21 Overview
3-62
Program 22 Overview
3-63
Note See Program 23 legend for port ranges
Initialized Default: No ports assigned
Initialized Default: No ports assigned
System & Station
3-65
Programs 23 and 24 Overview
Program 25-1Overview
Initialized Default: 20 seconds before overflow
System & Station
Program 26 – Built-inAA Camp-onBusy Time
3-66
Program Type: Station
Program 26 Overview
3-67
Program Type Station Initialized Default VR=2
Program 27 Overview
3-68
Total DKT Volume Range VR
Program Type: Station
3-69
System & Station
Processor Type: DK40i, all RCTUs and BCUs
Program 28 Overview
3-70
System & Station
3-71
Code Table and Legend
Program Type: Station
Program 29-1~8Overview
3-72
Group
3-73
System & Station
Group
3-74
Program *29 – Add-onModules Button Assignments
Program *29 Overview
System & Station
Button Assignments
3-75
Program 30 – Station Class of Service
Program 30 – Station Class of Service
3-76
System & Station
LED 20: SLT/ISDN Terminal “#” Dial
Program 30 Overview
3-77
LED 19: Privacy Override
LED 14: Verified Account Code
3-78
LED 15: Change Verified Account Code
LED 10: Change DISA Security Code
LED 09: Change Toll Restriction TR Override Code
LED 06: Automatic Busy Redial ABR Access
3-79
LED 08: Forced Account Code
LED 03 Microphone Button On at Start of Call
Program 30 - Example
3-80
LED 02: Mic Button - Locked/Momentary
System & Station
3-81
Program 30 – Station Class of Service
+ROG
3-82
Program *30 – Telephone Group Page Assignments
Program *30 Overview
Initialized Default
Program 31 – Station Class of Service
3-83
Program 31 – Station Class of Service
Program 31 Overview
3-84
LED 20: Toshiba Stratagy/VP B + Station Number
LED 17: End-to-endSignal RCV VM
3-85
LED 16: Receive Voice Mail VM ID Code
LED 11: Busy Override BOV Tone
3-86
LED 13 OCA Handset Warning Tone
LED 04 Voice Mail VM to VM Call Blocking
3-87
LED 05~08: Voice Mail VM Groups 1~4
3-88
LED 03: Off-hookCall Announce OCA Enabled Receive
LED 01: Handsfree Disabled
LED 02: Handsfree No Warning
3-89
Program *31 – Group Pickup Assignments
Program *31 Overview
System & Station
Program 32 - Automatic Preference
3-90
Program Type: Station
Program 32 Overview
3-91
Program Type: Station Initialized Default: Blank
Program *32 Overview
3-92
System & Station
Strata DK Programming 5/00
3-93
System & Station
Processor Type: DK14, DK40i, all RCTUs and BCUs
6SNU6SHDNHU+ROG
Program 33 - Example
3-94
6SNU6SHDNHU
Initialized Default: Blanks no data
Program *33 – PhDN Owner Telephone Assignment
3-95
System & Station
Program *33 Overview
3-96
3-97
Program 34 – Hold Recall Timing
Program 34 Overview
System & Station
Program *34 – Station Class Of Service
Program *34 – Station Class Of Service
3-98
Initialized Default: LED 01 On for all ports
Program *34 Overview
3-99
Program 35 – Station Class of Service
Program 35 – Station Class of Service
3-100
System & Station
LED 18: Automatic Hold
Program 35 Overview
3-101
LED 15: ISDN Immediate DIaling
3-102
LED 17: Continuous DTMF Tones Off
Table 3-2ISDN Immediate Dialing for Call Types
LED 07~12
3-103
LEDs 13 and 14 Toll Restriction After Answer
LED 05: LCD Individual Message
LED 06: Disable Hold Display Scrolling Release
3-104
LED 04: Message Waiting RCV
3-105
Program 36 – Fixed Call Forward
Program 36 Overview
Program *36 Overview
3-106
3-107
Program 37 – Ring Transfer Camp-onRecall Time
Program 37 Overview
3-108
Program *37 - Park Recall Timing
Program *37 Overview
System & Station
System & Station
3-109
Initialized Default: Assigns Code 31 to all ports
Program Type: Station
Program 38 Overview
3-110
System & Station
Assignments for Electronic Telephone Keystrips
3-111
Strata DK Programming 5/00
3-112
System & Station
40, 60,
Timer Program 12-1expires
3-113
DH DN that should ring when the Ring-Down
System & Station
Program *38 Overview
3-114
Initialized Default: See Program
Program 39 – Flexible Button Assignments
3-115
System & Station
Program 39 Overview
Feature Buttons Assignments
To assign features to flexible buttons
3-116
Program 39 – Flexible Button Assignments
3-117
System & Station
Table
3-118
3.See Program *15 for Tenant Group assignments
To assign directory numbers to flexible buttons
Directory Number Button Assignments
3-119
Program 39 – Flexible Button Assignments
3-120
System & Station
Button Type
3-121
Set Call Forward for PhDNs
3-122
Alert Signal Button Assignments
Strata AirLink does not support this feature
System & Station
System & Station
Alert Signal Button Programming Example
3-123
Program 39 – Flexible Button Assignments
Program Type: Station
3-124
System & Station
Processor Type: DK14, DK40i, all RCTUs
Program *40 Overview
3-125
3-126
Program *41 for DK424 – T1 Assignment Series Part
Series Overview
Program *41-1Overview
Initialized Default 1 = Loop Start
Program *41-2 – T1 Channel Assignments
3-127
System & Station
Program *41-3Overview
3-128
Program *41-2Overview
Initialized Default: 5 -6dB
System & Station
3-129
Initialized Default: 4 -3dB
Program *41 for DK424 – T1 Assignment Series Part
Program *42-2Overview Release 3.1 and earlier
Program *42 for DK424 – T1 Assignment Series Part
Program *42-1Overview Release 3.1 and earlier
3-130
3-131
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program *50 Overview
3-132
Initialized Default: No memory for all ports
Program *51 – Station Memory Allocation
3-133
System & Station
Program *51 Overview
3-134
SELECT = Caller ID or ANI CO Line Number
3-135
System & Station
CLASS OWNER = the station port number that
Program *52 Overview
3-136
Program 58-2 – Attendant Console Display Type
Program 58-1 – Attendant Console Overflow Timer
Program 58 – DK424 Attendant Console Series Part
3-137
LED 01 Attendant Console Display Type
3-138
Program 58-2Overview
LED 02: Answer Button Operation
3-139
Program 58-5Overview
Console
3-140
Console
Console
System & Station
Program 59 Overview
3-141
System
System & Station
3-142
Additional Feature Button Codes
Table
3-143
See Program *15 for Tenant Group assignments
3-144
Program 60-1– SMDR Data Output Options
Program 60-1Overview
System & Station
3-145
Initialized Default: Item 2: 10 seconds
Program Type: System
Item 2 SMDR Threshold Time
Program 60-2-7Overview
3-146
Item 3: SMDR Output
Initialized Default: No digits
3-147
Program 60-8Overview
System & Station
Program Type: System Initialized Default: Blank
Program 69 – Verified Account Codes
3-148
System & Station
Account Code Digit Length
Program 69 Overview
3-149
Full and Partially Verified Account Codes
System & Station
3-150
Initialized Default: 000 for all VACNs
Program Type System
Program 70 Overview
3-151
Program 71-0:DID / Tie / DNIS / ANI Lines
Program 71 – DNIS
DNIS Addresses
DNIS/ANI Routing Destinations
3-153
Program 71-5:DNIS Number Name Display
DNIS Record Sheet
System & Station
3-154
Program 71-0Overview
Program 71-1~71-3Overview
DNIS Address
Program 71-4Overview
3-155
Program 71-5Overview
3-156
Program Type: System
3-157
System & Station
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program *71, *72, *73 Overview
First Telephone Group
Second Telephone Group
3-158
3-159
Program 72 – DNIS Number Network Table
Assignments
Program Type: System Initialized Default: Blank
Program 72 Overview
3-160
3-161
Program 74 – System NT Button Lock Password
Program 74 Overview
3-162
Program 76-1X-Y– DK14, DK40i, all RCTUs and BCUs
Program 76-1Overview
Initialized Default: All ports 2400 bps
Program 76-2Overview
3-163
System & Station
3-164
Program 77-1– Peripheral Options Door Phones
RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU
Initialized Default: All LEDs are Off
LED 20: Door Lock Time
Program 77-1Overview
3-165
LED 15: RMDS Protocol
LED 14: RMDS or IMDU Modem
LED 10: DKi Admin/Backup
3-166
LED 08: Door Phone Ring On External Page
LED 05: MOH/NT Relay DK40i, DK424
3-167
LED 06: NT Relay
System & Station
3-168
Initialized Default: All LEDs are Off
Program Type: Station
LED 20: Door Phone Ring Count
Program 77-2Overview
3-169
LEDs 04, 08, 12, and 16: Door Lock Assignments
Initialized Default: Zones 1~4 assigned to tenant
Program 77-3Overview
3-170
System & Station
Program 77-4Overview
3-171
3-172
Initialized Default: All LEDs are Off
Program 78 – CO Line Special Ringing Assignments
3-173
System & Station
Program 78 Overview
Feature 2: DISA CO Line Assignment
Feature 5: Ring IMDU or RMDS Maintenance Modem
3-174
Initialized Default: All LEDs are Off
Program 79 – Door Phone Ringing
3-175
System & Station
LEDs 01~12: Door Phone Ring
Program 79 Overview
3-176
3-177
Program *79 – Door Phone to DN Flashing
Program *79 Overview
Assignments
Program 80 Overview
3-178
Program *80 Overview
3-179
Program Type: System
3-180
System & Station
Processor Type: DK14, DK40i, all RCTUs and BCUs
Station Ringing Modes
Program 81~89 Overview
Auto Attendant
3-181
Attendant Console DK424 only
Auto Attendant Delay Ring
To set Auto Attendant Delay Ring operation
3-182
To program the example
3-183
Auto Attendant Program Example
Program Type: System
3-184
System & Station
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program *81
Programs *81, *84 and *87 Overview
3-185
Program *84
1.PDN belongs to Standard Telephone
3-186
System & Station
3.See Program *34
3-187
Program Type: System Initialized Default: Blank
Program 93 – CO Line Identification
3-188
System & Station
To enter CO line identification
Program 93 Overview
3-189
Numeric Mode
3-190
Program 97 – Printing Program Data through SMDR
Program 97 Overview
Initialized Default: Prints out customer database
Toll Restriction Methods
Toll Restriction Features
Toll Restriction
Simple Toll Restriction
Office Code Exception Tables
Special Common Carrier Authorization
Station Priority Classes 1~8
Toll Restriction Override by System Speed Dial
Completing the Toll Restriction System Record
Completing the Toll Restriction System Record
Toll Restriction
Program 40 – Station CO Line Access
Program 40 – Station CO Line Access
Program Type
Program 40 Overview
Tie Lines
Program Type
Program 41 – Station Outgoing Call Restriction
Toll Restriction
Program 41 - Station Outgoing Call Restriction
Program 41 Overview
Automatic Busy Redial ABR overrides Program
Processor Type: DK14, DK40i, all RCTUs and BCUs
Toll Restriction
Program Type
Button
Program 42-0Overview
4-10
Program 42-1~8- PBX/Centrex Access Codes
Program 42-1~8Overview
Initialized Default: All LEDS Off
Program 43 – 0 + Credit Card Dialing Option
4-11
Toll Restriction
Program 43 Overview
4-12
Program 44-1~8Overview
4-13
Program 44-91~93Overview
4-14
4-15
Program 45-1– LCR/Toll Restriction Dial Plan
Program 45-1Overview
Plan
4-16
Plan
Plans 4~6
Post 1995 North American Numbering Plan NANP
4-17
Plan
Plan
4-18
Plan 7 - 10XXX+1+NXX+NXX/NXX
Plan
4-19
Program 45-2– Toll Restriction Disable
Program 45-2Overview
Program 45-2– Toll Restriction Disable
Item
Program 45-3~6Overview
4-20
Description
Items 4 and
4-21
Items 3 and
4-22
Program 45-8~9– Toll Restriction Override Code
Program 45-8~9Overview
SELECT =
Program *45-1Overview
4-23
DATA = Office Code
Example Centrex assume
Program *45-2Overview
4-24
4-25
Example 10-digitDialing
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program *45-3Overview
4-26
Example
Using or # as the First Digit on ISDN BRI/PRI
4-27
Example
4-28
Program *45-4– Special Code Dialing Sequence with
Program *45-4Overview
LED 01: Pause following Program *45-3code
LCR Example
4-29
4-30
Program *45-5– Overlap Area Code
Program *45-5Overview
Program 46-2~4Overview
4-31
Program Type
4-32
Toll Restriction
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 46-6~8Overview
4-33
LED 01: 0 Restricted
Programs 46-10~80Overview
4-34
LED 03: 1+AC+555 and AC+555 Allowed
4-35
LED 02: 01 Restricted
Initialized Default: Leaves all LEDs Off
Programs 46-11~46-81Overview
4-36
Toll Restriction
Program Type
4-37
Toll Restriction
Processor Type: DK14, DK40i, all RCTUs and BCUs
Program 47 Overview
4-38
Toll Restriction
4-39
Initialized Default 100 for all ports
Program Type
Digit Restriction
Program 48 Overview
4-40
Station Restriction
Parameters
LCR Features
Least Cost Routing
Home Area Code
LCR Conditions
Timeout after 0 Zero
LCR Station Access Priority Assignments
Area Code and Office Code Exceptions
LCR CO Line Programming Reference Table
Program 50-1Overview
LED 01 Enable System LCR
Program 50-1– LCR Parameters
LED 02: Not used
Program 50-2Overview
LED Button 04: Dial Tone After LCR Access
Program 50-2– LCR Home Area Code
Programs 50-31~5 – LCR Special Codes
Programs 50-31~5 Overview
DATA = LDI Route Plan see Legend below
Program 50-4Overview
SELECT =
Program 50-5– LCR Local Call Plan Number
Program 50-5Overview
Overview for Programs 51~54
Program 50-6- LCR Dial 0 Zero Time-out
Program 50-6Overview
Least Cost Routing
Program 51 – LCR Area Codes
5-10
Program Type
5-11
Program 51 Overview
HMIS Example
Example
Program Type
5-12
Least Cost Routing
Program 50-2– LCR Home Area Code
Example
Program 52 Overview
5-13
Example
Program Type
5-14
Least Cost Routing
Program 50-2– LCR Home Area Code
5-15
Installation Requiring Time Scheduling Feature
Program 53 Overview
Least CostRouting
53 for the HMIS
5-16
HMIS Example
Least Cost Routing
5-17
Program 54 – LCR Route Definition Tables
Program 54 Overview
Least Cost Routing
CO Line Group assigned in Program
5-18
Route Definition Number
Modified Digits Table
5-19
Program 55 – LCR Modified Digits Table
Program 55 Series Overview
5-20
of Dialed Number
Program 55-0Overview
Program 50-2- LCR Home Area Code
5-21
Least Cost Routing
Pause Entry Reference Programs 55-1,
Program 55-1and 2 Overview
5-22
Least Cost Routing
Program 56 – LCR Station Group Assignments
5-23
Program Type
HMIS Example
Program 56 Overview
5-24
Automatic Call Distribution
Assignments
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot
Program 03 Overview
Program 09 Overview
Program 09 – Auto Attendant Prompt/ACD Group
Assignments
1.Enter Program 09. “SELECT” appears on the LCD
Program *09 Overview
Related Programs
Initialized Default: See table below
Automatic Call Distribution
LED 04: ACD Group Unavailable Destination
LED 02: Not Used
LED 03 Supervisor Monitor Tone and Display
Program 10-4– ACD/ISDN/Tandem Parameters
Automatic Call Distribution
Program 11 – ACD Timing Assignments
Initialized Default: See table below
Program 11 – ACD Timing Assignments
Code 4: Ring-Back-ToneRBT Timer
Code 2: Ring Agent Timer
Code 3 After Call Work Timer
Program 11 Overview
Code 7: Call Waiting Alarm Timer
Code 5: Music Timers 1, 2, and
Code 6: Call Waiting Alarm Timer
Code 8: Alarm Guard Timer
Code 9: Call Disconnect Timer
6-10
SELECT =
Program 14-0Overview
6-11
Light Button/LEDs of CO lines that should be
Program *14-1Overview
Program 14-1– ACD Agent Identification Code
Program 14-1Overview
6-12
6-13
Program 18 - Agent Names for SMIS/MIS Assignments
Program 18 Overview
To enter an Agent ID name or number
Numeric Mode
6-14
To erase data
Automatic Call Distribution
6-15
Program 14-2– ACD Supervisor Passwords
Program 14-2Overview
Automatic Call Distribution
6-16
Initialized Default Port
SELECT = SELECT = ACD Group Number
Program *14-2Overview
6-17
6-18
Program 14-3– Announcement/Music Port and Queue
Pattern
Initialized Default: all blanks
Code 1 Announcement Port One
Program 14-3Overview
6-19
Code 2 Announcement Port Two
Strata DK Programming 5/00
6-20
Automatic Call Distribution
Code
Initialized Default: Port
Program 14-4– Queue Time Out Overflow Destination
6-21
Automatic Call Distribution
Program 14-4Overview
6-22
Automatic Call Distribution
6-23
= Queue Timer
SELECT =
Program 14-5Overview
6-24
Call Queue Overflow Point OP Guide
6-25
Overflow Operation
6-26
Non-RepeatingQueue Announcement
Program 14-6– After Shift Service Destination
Program 14-6– After Shift Service Destination
6-27
Initialized Default Destination = Incoming port
Program 14-6Overview
6-28
6-29
Program 14-71– Queue Size for Alarm, Immediate
Program 14-71Overview
Assignments
6-30
Program 14-72– Queue Size for Alarm
Program 14-72Overview
6-31
Program 14-73- Queue Size for Alarm
Program 14-73Overview
DATA = 1: Immediate Alarm
Program 14-8– Alarm Pattern Assignments
DATA = 0: No Alarm
DATA = 2: Call Waiting Alarm 1 and
6-33
Example
6-34
Program 14-9– Work Unit Assignments
Program 14-9Overview
Program 35 – Station Class of Service
Program 71 – DID/Tie/DNIS/ANI Lines
6-35
Program 15 – Ground/Loop/Tie/DID Line Options
Program 90, 91-1,or 91-9initializes Program
6-36
Automatic Call Distribution
Call
6-37
Automatic Call Distribution
$&+HOS
Strata DK Programming 5/00
6-38
Automatic Call Distribution
Program 39 Overview
Related Programs
6-39
Automatic Call Distribution
6-40
Flowchart 6-1ACD Group Call Routing
Notes
Automatic Call Distribution
6-41
Flowchart 6-2ACD Group Queue/Overflow Operation
Automatic Call
Automatic Call Distribution
6-42
Flowchart 6-3ACD Time Out Overflow
Strata DK Programming 5/00
Strata DK Programming 5/00
6-43
Automatic Call Distribution
Notes
Automatic Call Distribution
6-44
Flowchart 6-5After Shift Operation
Strata DK Programming 5/00
Strata DK Programming 5/00
6-45
Automatic Call Distribution
Notes
If the agent presses a DN or another
6-46
Automatic Call Distribution
Strata DK Programming 5/00
Strata DK Programming 5/00
6-47
Automatic Call Distribution
Overflow after announcement/music or
Automatic Call Distribution
6-48
Start: call enters queue from ACD Flowchart
Strata DK Programming 5/00
Automatic Call Distribution
6-49
Start: call enters queue from ACD Flowchart
Two announcements, then continued music
•the disconnect timer in Program 11-9expires
6-50
•the queue timer in Program 11-1expires
Automatic Call Distribution
ISDN
System Programs Overview
System Programs Overview
Flowchart
ISDN
ISDN Related Programs
ISDN Related Programs
Program *16
ISDN
ISDN Related Programs
Standard Trunks
Trunk Programs Overview
Primary Rate Interface PRI Programming
Programming for ISDN PRI DID Type Call
Guidelines for Programming ISDN Calling Features
Programming for ISDN CO Switch Type
must be Off in Program *66-3when this LED is On
Guidelines for Programming ISDN Calling Features
When connecting to a DMS XXX with NI1 protocol
ISDN
ISDN
Programming for ISDN PRI DNIS Type Call
Guidelines for Programming ISDN Calling Features
Table 7-3ISDN PRI DNIS Type Call Programming
ISDN
Programming for ISDN PRI LDN Type Call
Guidelines for Programming ISDN Calling Features
7-10
Call-By-CallOverview
T1 Example
Example
Call-by-CallLine Sharing
7-11
Example
Call-by-CallMin/Max Control
7-12
7-13
Time Zones
Call-by-CallProgramming
Program 16 – Assign CO Line Groups
Program 16 - Assign CO Line Groups
7-14
7-15
Program *16 – ISDN Trunk Group Type Assignment
Program *16 Overview
7-16
Program *42 – Clock Source
Program *42 Series Overview
Program *43-1Overview
Program *43-1~3Overview
7-17
Program *43-2Overview
7-18
Program *43-4Overview
Program *43-3– Network PRI Interface Assignment
Program *43-3Overview
7-19
BRI Trunk Number
Program *44 Overview
7-20
SPID Type
Program *60 Overview
7-21
7-22
Program *61 - Analog Trunk Services for ISDN
Program *61 Overview
Initialized Default: See below
7-23
Program *62 – Non-ISDNStation Bearer Service
Program *62 Overview
Initialized Default: See below
7-24
Program *63 – ISDN Dialing Parameters
Program *63 Overview
7-25
Program *64-1– Direct Inward Dialing Parameters
Program *64-1Overview
ISDN
Program *64-2Overview
7-26
7-27
Program *65 – ISDN Channel Group Assignment
Program *65 Overview
7-28
Program *66-1– Channel Group Number Parameters
Program *66-1Overview
Program *66-2Overview
7-29
Program *66-4Overview
Program *66-4 Call-by-CallNetwork ID
7-30
Record Sheet
7-31
Program *66-3– Channel Group/Trunk Parameters
Program *66-3Overview
ISDN
7-32
Program *66-4 Call-by-CallNetwork ID
Program *66-3– Channel Group/Trunk Parameters
Program *66-5Overview
7-33
For Programs *66-5and *66-6
Program *66-6Overview
7-34
7-35
Program *66-7– LDN/Trunk Group Assignments
Program *66-7Overview
Initialized Default: Blank
7-36
Program *67-1– Trunk Group Call Direction
Program *67-1Overview
Initialized Default Both Way
Program *67-2– Call Types for ISDN Trunk Group
Program *67-2Overview
7-37
Supported
Initialized Default: Default =
Program *67-3Overview
7-38
ISDN
Initialized Default: 23 maximum default channels
Program *67-4Overview
7-39
ISDN
7-40
Program *67-5– Multiple Time Zone Settings
Program *67-5Overview
LED 01: Outgoing Caller ID
Program *68-1Overview
7-41
LED 02: Outgoing Caller ID Status Change
7-42
Program *68-2– Outbound CNIS Parameters
Program *68-2Overview
7-43
Program *69-1– CNIS Presentation Parameters
Program *69-1Overview
7-44
Program *69-2– Special Number Assignment
Program *69-2Overview
E911
Operation Overview
5833710
SMDR
S004 3710 3710 08:14
911 MARY M
Programming Overview
Program *11-0– E911/CAMA Trunk Assignments
LED 11: CAMA Operation Enabled/Disabled
LED 10~07: CAMA Trunk Circuits Enabled/Disabled
Program *11-0Overview
LED 02: CAMA Trunk Disconnect Operation Options
Program *11-1– CAMA Trunk Group Line Assignments
Program *11-1Overview
Hunt to CAMA Trunk
Program *11-2Overview
Hunt from CAMA
Trunk Group
Program *11-5– CAMA Digits Sent on 911 Calls
Program *11-5Overview
Program *11-6– E911 Interdigital Timer
Program *11-6Overview
Initialized Default: Data, Blank
Program *11-8Overview
8-10
E911
8-11
Program *12 – CESID Station Information
Program *12 Overview
8-12
NYY = Office Code XXXX= Station Directory Number
Processor Type: DK40i, all RCTUs and BCUs Release
Program *13 Overview
8-13
Strata DK Programming 5/00
8-14
E911
Term
Glossary
GL-1
Definition
Term
GL-2
Glossary
Definition
Term
GL-3
Glossary
Definition
Term
GL-4
Glossary
Definition
Term
GL-5
Glossary
Definition
Term
GL-6
Glossary
Definition
Term
GL-7
Glossary
Definition
Term
GL-8
Glossary
Definition
Term
GL-9
Glossary
Definition
Glossary
GL-10
See RDTU
Term
Index
IN-1
IN-2
3-42
IN-3
3-42
IN-4
8-10 Program *12
IN-5
IN-6
IN-7
IN-8
+ROG