Toshiba DK40I, dk14, DK424I manual Program *51 Overview, 3-134

System & Station

Program *51 – Station Memory Allocation

Program *51 Overview

Use this program to allocate “Abandon-Call-Memory” when any LCD telephone must store abandon call information for Caller ID, Ground/Loop start line and/or ANI, DID/Tie lines.

On direct incoming calls that ring on more than one telephone, the Caller ID, Ground/Loop start, line must also be assigned to the designated abandon call storage LCD telephone in Program *52. If a CO line only direct-rings one telephone, that telephone will store the abandoned call information automatically without being assigned in Program *52; however, Program *51 is still required.

The IDL memory allocation displays on the program telephone’s LCD, indicating the total number of telephone numbers that can be stored at the designated port(s). These numbers are reduced accordingly each time memory is allocated to a station.

On direct incoming calls, the ANI abandon call information is stored in the “Abandon-Call- Memory” of the [PDN] owner or [PhDN] owner LCD telephone - depending on which [DN] rings when the call is received. Do not assign ANI/DNIS lines in Program *52.

Abandoned “Call-forwarded” calls will store Caller ID and/or ANI information in the “Abandon- Call-Memory” of the “first-call-forwarded-from-station”. The “first-call-forwarded-from-station” does not have to be assigned as the owner of the CO line in program *52 or as the owner of the [PhDN] in Program *33, but it must be assigned memory in this program.

Distributed Hunt Queue or DISA line, Abandoned Calls store ANI/Caller ID data in the Program *52 CO line owner station.

If a Caller ID CO line is programmed to direct ring more than one station (81~89) a station logical port must be assigned as owner of the ground and/or loop start Caller ID line (in Program *52) to be able to store Caller ID numbers on abandoned or unanswered calls on Direct Incoming calls.

If a Caller ID CO line is programmed (81~89) to ring only one station, that station will store Caller ID abandoned call information regardless of Program *52 data - the station must have storing memory assigned in Program *51. ANI abandoned call numbers will be stored in the telephone memory of the called Primary Directory Number [PDN] owner telephone or the called Phantom Directory Number [PhDN] owner telephone.

Transferred Caller ID and/or ANI line abandoned call numbers will be stored in the “transferred- to” telephone memory if that telephone is assigned memory in this program. (see Program *52). Call forwarded Caller ID and/or ANI line abandoned call numbers will be stored in the [PDN] or [PhDN] owner telephone memory if that telephone is assigned memory in this program.

ACD calls that are abandoned while the call is in queue or calls abandoned while connected to an Auto Attendant or VM device will register on the SMDR report as a call answered by the ACD announcement [DN], Auto Attendant [DN], or Voice Mail [DN].

3-134 Strata DK Programming 5/00