Program 14-73 Queue Size for Alarm | Toshiba DK424, dk14, DK40I

Automatic Call Distribution

Program 14-73 – Queue Size for Alarm 2

Initialized Default: Queue Size = 010

✱

6SNU

+ROG

6SNU

+ROG

6SNU

+ROG

6SNU

+ROG

SELECT = 73

DATA = Queue Size

SELECT = ACD Group No.

Processor

ACD Group Numbers

Queue Size

DK40i, RCTUA

01~08

001~012

RCTUBA/BB, B1CU

01~08

001~048

RCTUC/D, B2CAU/BU, B3CAU/CU

01~16

001~144

RCTUE/F, B5CAU/CU

01~16

001~200

Automatic Call Distribution

ACD Group Number

Queue Size

Program 14-73 Overview

The system causes the Supervisor 5HVHW4XHXH$ODUP button to flash and the Supervisor telephone to sound a continuous beeping alarm when the number of calls in the ACD queue exceeds the number of calls set in this program for a time duration set in Program 11-7.

Program 14-8 DATA must be set to “2” if using this option (see Program 11-7 and Program 14-8 for more information).

Strata DK Programming 5/00

6-31

Page 329

Image 329

Toshiba DK424, dk14 Program 14-73 Queue Size for Alarm, Program 14-73 Overview, Data = Queue Size, Select = ACD Group No

DK424, DK424I, DK40I, dk14 specifications

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Contents

Telecommunication Systems Division Programming Manual Radio Frequency Interference FCC RequirementsImportant Notice Music-On-Hold Publication Information Contents Contents Iii Toll Restriction Least Cost Routing Least Cost Routing Automatic Call Distribution Automatic Call Distribution E911 Guide to Programming Nfas with Release 4.15 software Vii Organization Introduction ConventionsConventions Description Conventions Feature Description Installation and ProgrammingRelated Documents/Media General Descriptions CD-ROMs Quick Reference Guides Overview Numerical Program Listing Numerical Program Listing OverviewSystem Station RestrictionToll ProgramNumber Overview System Station Toll Restriction Class Parameters Attendant Console Overflow Timer46-41 46-51 Toll Restriction Classes 2~8 46-61 46-71 Least Cost Routing Parameters Direct Inward Dialing Parameters Door Phone Busy Signal/Door Lock AssignmentsChannel Group/Trunk Parameters Line Directory Number LDN Registration Data Transfer from Temporary Memory to Working Memory Call Forward Station Ring Assignment ReleaseAutomatic PCB Recognition/Port Renumber Alphabetical Program Listing Feature or Topic Program NumberAlphabetical Program Listing Hmis Physical Port Display/Change T1 Assignments Programming Section Layout How to Program a Strata DK System LED Buttons Program SequenceOverview Step Programming Data Variations Multidimensional ProgramsSimple Programs Range Programming Programming LED Buttons Keystrip Template Check Minimum Hardware Requirements First-time ProgrammingInitialize the System First-time Programming Run Program Run Programs 03Set Date, Time and Day Run Additional Programs as Required Program Programming ExamplesProgramming Examples Initialization & Test Program 91-9 Overview Program 91-9 System InitializationInitialization & Test Program Type Initialization Action press buttons + LED Buttons LCD Response Program 91-9 Example Program 90 Initialize Programs 00~*99 Program 90 Initialize Programs 00~*99Program 90 Overview Action LCD Response Program 90 Example Program 91-1 Automatic PCB Recognition and Port Renumber Program Type Initialization Initialized Default NoneProgram 91-1 Overview Program 91-1 Automatic PCB Recognition and Port Renumber Program 91-1 Example Program 91-2 Overview Program 92 Initializing Misc. Backup RAM Program 92 Initializing Misc. Backup RAMProgram 92 Overview Clear more data After 6SNU6SHDNHU is pressed to indicate program number may Program 92 Example Initialized data in system memory LEDs got out Exit programming modeExit Program 92. Enter another program number see Program To . System beeps to indicate it is exiting Program 2nd Level Password 1st Level PasswordPower Cycle Counter not programmable Program 00 Part 1 Software Check Program 00 Part 1 Example Program 00 Part 1 Overview Exit programming mode Default checksum may changeAction press buttons + LED Buttons LCD Response 1111 System after Program 00 was initialized via Program 90 or Program 00 Part 2 Processor RAM Test Backup RAM TestGeneral RAM Test Display General RAM Test Results Program 00 Part 2 Overview Display Backup RAM Test Results Program 01 Overview Program 01 Station Logical Port Display and/or ChangeProgram Type Station System & Station Program 02 Overview Program 02 Station Physical Port Display and/or ChangeSystem & Station Program 02 Station Physical Port Display and/or Change Program 03 for DK14 Slot Assignments Program 03 for DK14 Slot AssignmentsDK14 Base KSU DK40i Base KSU Program 03 for DK40i Flexible PCB Slot AssignmentsDK40i Expansion KSU Processor Type DK40i Program Type System DK40i Slots 15~18 Expansion KSU Assignment Criteria Program 03 for DK40i Overview DK424 Base Cabinet Program 03 for DK424 Flexible PCB Cabinet Slot AssignmentsDK424 Expansion Cabinet Processor Type All RCTUs Program Type System DK424 and DK424i PCB Codes DK424i Base Cabinet Program 03 for DK424i Flexible PCB Cabinet Slot AssignmentsDK424i Expansion Cabinet Processor Type All BCUs Program Type System Piggyback PCB / Speaker OCA / Data Interface Unit Options Program 03 for DK424i Overview Rctu and BCU RCIU/RCIS or RCIU2/RCISProcessor R11 Slot Rctu Slot Slot Code PCB Code PCB Codes System Program 03 Example Program *03 for DK424 Cabinet Type Identification Program Type System Initialized Default All cabinets =Program *03 Overview Cabinet Type Program 04 Station Logical Port PDN Assignment Initialized Default See PDNs in the record sheetsDK14 Record Sheet Program 04 Station Logical Port PDN Assignment Select = Station Logical Port Numbers see table below DK40i Record SheetPhysical Modular Jack Logical PDNs Ports Physical Modular Jack Logical PDNs Select = Station Logical Port Numbers DK424 or DK424i Record SheetPress PDN or Button LED 01 to erase 1~4 digits Cabinet Slot Logical System Peripheral Device Physical Ports Program 04 Overview Program 04 Example Feature access codes listed in Program 05 record sheetAction press buttons+LED buttons LCD Response Station PhDN or DH DN Port Initialized PhDN or DH DN Program *04 Overview Program 05 Flexible Access Code Numbering Program 05 Flexible Access Code NumberingProgram Type System Initialized Default See record sheet CO Line Outgoing Calls #7001~#7200 Program 05 OverviewSystem Program *05 Call Park Pickup Abbreviated Dialing Program Type System Initialized Default BlankProgram *05 Overview Program *05 Call Park Pickup Abbreviated Dialing Program Type Program 09 Overview To assign a digit menu prompt to an ACD Group Modem Processor PDN Port Range PDN Ext. #PhDN DH Group DH Ext. # Program *09 Overview Program 10-1 System Assignments, Part 1 Program 10-1 System Assignments, Part 1Table below Not Used ABR Cycles/10 times Times Program 10-1 Overview LED 07 Ring Transfer of CO Line Allowed LED 04 Dual-tone Multi-frequency Dtmf Signal TimeLED 06 CO Line Repeat Ringing LED 05 Incoming Call Abandon Timing Program 10-2 System Assignments, Part 2 Initialized Default LEDs 02, 14, 15, and 16 are OnProgram 10-2 System Assignments, Part 2 Button LED On LED Off Program 10-2 Overview LED 14 Privacy Override Warning Tone LED 15 External Page Included with All CallLED 13 Auto Callback Camp-on Tone LED 12 CO Line Beep Tone LED 07 Standard Telephone Distinctive Ring LED 08 Display Dialed Number TimingLED 05 Music-on-hold or Ring Back Tone LED 03 Ringing Modes LED 01 Tone First/Voice First-DSS Console Program 10-3 Overview Program 10-3 System Assignments, Part 3LED 20 Smdi Message Desk Number Program 10-3 System Assignments, Part 3 LED 14 RS-232 Voice Mail Signaling Method LED 19 Speed Dial Entry TimeoutLEDs 16 and 17 Built-in Auto Attendant Disconnect Time LED 15 Built-in Auto Attendant MOH/RBT for Transfer LED 09 Smdi Bellcore Standard Version LEDs 13-10 Smdi Station Number Digit LengthLED 08 Caller ID / Automatic Number ID LEDs 01~04 Amplified Conference Assignments Example Initialized Default LEDs 12 and 14 are On LED 10 Not Used LED 11 PRI Isdn TimerProgram 10-4 ACD/ISDN/Tandem Parameters Program 10-4 Overview LED 14 Isdn Start Button Access Code Release LED 12 BRI Isdn TimerRelease 4.3 Only LED 13 3.1kHz Audio LED Dtmf BuffersPort Number 900 901 916 Program *10 Enhanced 911 Operation Program Type System Initialized Default See each program Program *10-92 E911 Pause Before Send Timer Program *10-91 E911 Interdigit TimerPrograms *10-11 and *10-12 Overview Program *10-91 Overview Program Type Station Initialized Default Code 1 Standard Telephone Ring Down TimerProgram 12 System Assignments, Basic Timing Program 12 Overview Code 4 Flashing Timing Code 3 Pause TimingCode 5 Pause After Flash Code 7 Toll Restriction Timing Program 13 Defining the Message Center Initialized Default No port assignedProgram 13 Overview Processor Type Program 15 Ground/Loop/Tie/DID Line Options Program Type System Initialized Default All LEDs are OffProgram 15 Ground/Loop/Tie/DID Line Options Processor Type CO Line Range Program 15 Overview Code 1 CO Outgoing SignalCode 0 Automatic Release AR on Voice Mail or Voice Calls Code 2 Line Pulse DP Rate Code 5 Tandem Line Connection Code 4 Automatic Release AR TimeCode 7 Forced Account Code Verified or Non-verified Code 8 Operation After CO Line Flash Program *15 CO Line Tenant Assignments Initialized Default All CO lines assigned to TenantProgram *15 Overview Program *15 CO Line Tenant Assignments Program 16 Assign CO Line Groups or Dial Program 16 Assign CO Line Groups or Dial0RGH and CO line number, then to display and advance Processor Type CO Line Range CO Line Groups Tie Lines Program 16 Overview Program 17 Overview Program 17 DID/Tie Line OptionsLEDs 09, 10 and 14~20 Line Numbers LED 07 ANI Receive Line Option LED 08 ANI/DNIS Digit FormatLED 06 Telephone LCD Display Option ANI or Dnis LED 05 Dnis Line/Non-DNIS Line LED 01 Page/Handsfree Answerback LED 03 did Camp-on/BusyLED 02 Wink/Immediate Program *17 Overview Program Type System Initialized Default No dataProcessor Type Did Line Range Intercept Port Processor Type Did Line Intercept Port Range Program 19 Overview Program Type System Initialized Default SlotQSTU2, KSTU2, RSTU, RSTU2, RDSU, or Pstu Enter the Slot Number 11~78 Program 20 Computer and Data Interface Unit Configuration Program 20 Computer and Data Interface Unit ConfigurationInitialized Default LED 17 On, all others Off Program 20 Overview LEDs 17~20 Data Security Groups Typical LED Settings for ProgramLEDs 12~16 LED 11 RPCI-DI Dnis to PC Option LED 06 DTR Pulse LED 02 AT Commands and Result CodesLED 05 Auto Pause Behind PBX LED 04 PDIU-DS or PDIU-DI/RPCI-DI Connection Logical Port No Assignment Modem Port No Program 21 Modem Pool Port AssignmentsProgram 21 Modem Pool Port Assignments Program 21 Overview Program 22 Overview Program 22 Rpci and DIU Station Hunting for Data CallsProgram 22 Rpci and DIU Station Hunting for Data Calls LED Button 01 deletes a digit from the hunt-to Announcement Device Port Number Program Type System Initialized Default No ports assignedProgram 24 Built-in AA Secondary Announcement Assignments Program 25-1 Built-in AA Incoming Call Overflow Time Initialized Default 20 seconds before overflowPrograms 23 and 24 Overview Program 25-1 Overview Program 26 Built-in AA Camp-on Busy Time Program 26 Built-in AA Camp-on Busy TimeTime Processor Type Port Range 000~335 Port Camp-on Time Program 26 Overview Program Type Station Initialized Default VR=2 Program 27 DKT Handset/Headset Receiver Volume LevelTotal DKT Volume Range VR Program 27 DKT Handset/Headset Receiver Volume Level Program 28 DSS Console/Attendant Telephone Assignments Program 28 DSS Console/Attendant Telephone AssignmentsDdss PDKU/HDSS Peku PCBs Attendant DKT/EKT Number 1~8 Program 28 Overview Code Table and Legend Program 29-1~8 DSS Console and Number Button AssignmentsProgram 29-1~8 DSS Console and Number Button Assignments Console Number Program 29-1~8 Overview Group Program *29 Add-on Modules Button Assignments Program *29 Add-on Modules Button AssignmentsProgram *29 Overview Button Assignments Initialized Default LEDs 01, 05 and 07 for all ports Program 30 Station Class of ServiceProgram 30 Station Class of Service Program 30 Overview LED 14 Verified Account Code LED 15 Change Verified Account CodeLED 11 Dial Pulse Dual-tone Multi-frequency Dtmf Off LED 10 Change Disa Security Code LED 09 Change Toll Restriction TR Override Code LED 06 Automatic Busy Redial ABR AccessLED 08 Forced Account Code LED 07 Off-hook Call Announce OCA Automatic LED 03 Microphone Button On at Start of Call Program 30 ExampleLED 02 Mic Button Locked/Momentary LED 01 Speakerphone Select Feature Program Type Station Initialized Default All LEDs OffProgram *30 Telephone Group Page Assignments Program *30 Overview Program 31 Station Class of Service Program 31 Station Class of ServiceDK14, DK40i, all RCTUs and BCUs Station Program 31 Overview LED 20 Toshiba Stratagy/VP B + Station Number LED 17 End-to-end Signal RCV VMLED 19 Toshiba Stratagy/Stratagy DK/VP B No Station LED 18 Executive and Privacy Override Blocking Modem LED 13 OCA Handset Warning Tone LED 14 Off-hook Call Announce OCA Handset or SpeakerLED 12 Pooled Line Button Operation, No Flash if No Ring LED 11 Busy Override BOV Tone LED 05~08 Voice Mail VM Groups 1~4 LED 09 No Station plus CO Line Conference Origination by VMLED 04 Voice Mail VM to VM Call Blocking System Number of VM Groups LEDs LED 02 Handsfree No Warning LED 03 Off-hook Call Announce OCA Enabled ReceiveLED 01 Handsfree Disabled Program *31 Overview Program *31 Group Pickup AssignmentsProgram *31 Group Pickup Assignments Pickup Group Port Number Ringing Code Automatic Preference Code Program 32 Automatic PreferenceProgram 32 Automatic Preference Program 32 Overview Program *32 RS-232 Voice Mail Message Center Port Program Type Station Initialized Default BlankProgram *32 Overview Program *32 RS-232 Voice Mail Message Center Port Hunt From Hunt To Program Type Station Initialized Default BlankProcessor Type PDN Port Range Program 33 PDN/ PhDN Station Hunting Voice Calls Only Program 33 Example Program *33 PhDN Owner Telephone Assignment Initialized Default Blanks no dataProgram *33 PhDN Owner Telephone Assignment Program *33 Overview Program 34 Overview Program 34 Hold Recall TimingProgram 34 Hold Recall Timing Port Seconds Program *34 Station Class Of Service Program *34 Station Class Of ServiceInitialized Default LED 01 On for all ports Camp-on Tone to standard telephone DKT, or EKT handset/Spkr Program *34 Overview Program 35 Station Class of Service Program 35 Station Class of Service100 12~09 LED 18 Automatic Hold Program 35 Overview101 LED 17 Continuous Dtmf Tones Off 102LED 16 No Call Forward/No Answer on Handsfree Answerback LED 15 Isdn Immediate DIaling LEDs 13 and 14 Toll Restriction After Answer 103LED 07~12 LED Description 104 Program 36 Overview Program 36 Fixed Call Forward105 Program 36 Fixed Call Forward Program *36 Overview Tenant Number 1~4 Night Transfer Lock Password106 Tenant Number 1~4 Program 37 Overview Program 37 Ring Transfer Camp-on Recall Time107 Program 37 Ring Transfer Camp-on Recall Time Program *37 Overview Program *37 Park Recall Timing108 Program *37 Park Recall Timing Program 38 Digital and Electronic Telephone Keystrip Type Initialized Default Assigns Code 31 to all ports109 Program 38 Digital and Electronic Telephone Keystrip Type Assignments for 2000-Series Digital Telephone Keystrips Program 38 Overview 111 Assignments for 1000-Series Digital Telephone KeystripsAssignments for Electronic Telephone Keystrips 90, 110 100, 120 96, 116 40, 60 16, 36, 56150, 170 160, 180 156, 176 157, 177 158, 178 159, 179 39, 59 11, 31, 51 113 Program *38 Standard Telephone Ring-Down DestinationProgram *38 Standard Telephone Ring-Down Destination Processor Type Release 4.0 and higher RCTUs and BCUs Program *38 Overview Program 39 Flexible Button Assignments Program Type Station Initialized Default See Program115 Program 39 Flexible Button Assignments Button Function Button Labels Code Feature Buttons AssignmentsProgram 39 Overview 117 139 100~Speed dial number set by station port 000. System Speed Dial code ranges vary per processor 119 Directory Number Button Assignments Directory Number Programming Example Button Type Button Labels CodeProgram *04 Port XXX= Processor Max. PDNs/PhDNs 121 Alert Signal Button Button Number 01~20 Speed Dial Number Alert Signal Button Assignments122 Station Number +ROG 6SNU +ROG 6SNU +ROG 123 Alert Signal Button Programming Example 124 Program *40 Distributed Hunt Group Member AssignmentsProgram *40 Distributed Hunt Group Member Assignments Processor DH Port Range Hunt Port Range 125 Program *40 Overview Series Overview Program *41 for DK424 T1 Assignment Series PartProgram *41-1 T1 Span Rdtu Frame and Line Code Assignments 126 Turn System Power Off 5 sec then On Initialized Default 1 = Loop StartProgram *41-2 T1 Channel Assignments 127 Program *41-3 T1 Span Transmit Level Pad Assignments Initialized Default 5 -6dB128 Program *41-2 Overview 129 Initialized Default 4 -3dBProgram *41-4 T1 Span Receive Level Pad Assignments Program *42 for DK424 T1 Assignment Series Part Initialized Default Primary = 1, Secondary =Program *42-1 Overview Release 3.1 and earlier Program *42-2 Overview Release 3.1 and earlier Program *50 Caller ID Circuit Assignments to CO Line PCBs Initialized Default No RCIU/RCIS circuits assigned131 Program *50 Caller ID Circuit Assignments to CO Line PCBs 132 Program *50 Overview Program *51 Station Memory Allocation Initialized Default No memory for all ports133 134 Program *51 Overview Processor 135Station Owner Assigned 136 Program *52 Overview Program 58 DK424 Attendant Console Series Part Program 58-1 Attendant Console Overflow TimerProgram 58-2 Attendant Console Display Type 137 138 Program 58-5 Overview 139Enter the overflow destination port number Console Number 1~4 Console overflow destination = Program 59 Attendant Console Flexible Button Codes Initialized Default Given throughout this section140 Console 141 Program 59 OverviewRequired PC Attendant Console Button Codes Recommended PC Attendant Console Button Codes Optional Attendant Console Button Codes Additional Feature Button Codes142 Dial 143100~*139 Speed dial number is set by station port 000 System Speed Dial Codes 600~*699 Program 60-1 Smdr Data Output Options Program Type System Initialized Default LED 01 OffProgram 60-1 Overview 144 Program 60-2~7 Smdr Output/Account Code Digit Length Program Type System Initialized Default Item 2 10 seconds145 Program 60-2~7 Smdr Output/Account Code Digit Length 146 Program 60-2-7 Overview 147 Program Type System Initialized Default No digitsProgram 60-8 Overview ~15 digits Number 148 Program 69 Verified Account CodesProgram 69 Verified Account Codes Select = Verified Account Code Number Vacn 149 Program 69 Overview VAC Digit Restrict Code VAC Restrict Program Type System Initialized Default 000 for all VACNs150 151 Program 70 Overview Dnis Addresses Program 71 DnisProgram 71-0 did / Tie / Dnis / ANI Lines Program 71-1~3 Dnis Number and ANI Line Routing Assignments 153 Program 71-5 Dnis Number Name DisplayDnis Record Sheet 154 Program 71-0 OverviewProgram 71-1~71-3 Overview 155 Program 71-4 OverviewDnis Addresses Address Processor 156 Program 71-5 Overview Processor PDN Port PhDN Port 157 Second Telephone Group First Telephone GroupProgram *71, *72, *73 Overview 158 159 Program 72 Dnis Number Network Table AssignmentsProgram 72 Dnis Number Network Table Assignments Network Table Number 160 Program 72 Overview Tenant Number NT Lock Password 4 Digits Program 74 System NT Button Lock PasswordProgram 74 Overview 161 Program 76-1X-Y DK14, DK40i, all RCTUs and BCUs Initialized Default Port 1 Type 1, Ports 2~4 TypeProgram 76-1 Overview 162 Program 76-2 Overview Program Type System Initialized Default All ports 2400 bps163 Port Number Data Transmission Rate z 164 Program 77-1 Peripheral Options Door PhonesProgram 77-1 Peripheral Options Door Phones LED On LED Off Button 165 Program 77-1 OverviewLED 20 Door Lock Time LEDs 16~19 Port Number/Door Phone/Lock Control Units 166 LED 10 DKi Admin/BackupLED 14 Rmds or Imdu Modem LED 08 Door Phone Ring On External LED 06 NT Relay 167LED 05 MOH/NT Relay DK40i, DK424 LEDs 02 and 01 MOH/NT/External Page Relay DK14 and DK40i Program Type Station Initialized Default All LEDs are Off Program 77-2 Door Phone Busy Signal/Door Lock AssignmentsProgram 77-2 Door Phone Busy Signal/Door Lock Assignments 168 169 Program 77-2 OverviewLED 20 Door Phone Ring Count LEDs 04, 08, 12, and 16 Door Lock Assignments Program 77-3 Overview Program 77-3 Night Ringing Over Piou External Page Zones170 Tenant Zone Processor Type All RCTUs and BCUs Release 3.2 and above Program 77-4 Overview171 172 Program 78 CO Line Special Ringing Assignments Program 78 CO Line Special Ringing Assignments173 174 Program 78 Overview 175 Program 79 Door Phone RingingProgram 79 Door Phone Ringing Ports 176 Program 79 OverviewLED 20 Muted Ring to Busy Electronic and Digital Telephone LEDs 01~12 Door Phone Ring Program *79 Overview Program *79 Door Phone to DN Flashing Assignments177 Program *79 Door Phone to DN Flashing Assignments Program 80 EKT and DKT Ringing Tones CO Line Calls Initialized Default Tone 1 is assigned to all portsProgram 80 Overview 178 Program *80 Call Forward Station Ring Assignment Initialized Default LED 01, 04, and 07 On for all linesProgram *80 Overview 179 180 Programs 81~89 Ground/Loop Start/CO Line Station RingingPrograms 81~89 Ground/Loop Start/CO Line Station Ringing CO Line Program 81~89 Overview Ringing Mode CommentsAuto Attendant Station Ringing Modes Attendant Console DK424 only Auto Attendant Delay Ring182 Attendant Console Load Sharing Auto Attendant Program Example 183 184 185 Programs *81, *84 and *87 Overview Idle 186Ground/Loop Start CO Incoming Call Ringing Control DN LED 187 188 Program 93 CO Line IdentificationProgram 93 CO Line Identification Processor CO Line Alpha Mode Numeric ModeProgram 93 Overview 189 Program 97 Printing Program Data through Smdr Initialized Default Prints out customer databaseProgram 97 Overview 190 Toll Restriction Methods Toll Restriction FeaturesSimple Toll Restriction Three-digit Toll Restriction Station Priority Classes 1~8 Special Common Carrier AuthorizationOffice Code Exception Tables Toll Restriction Override by System Speed Dial Completing the Toll Restriction System Record Completing the Toll Restriction System Record Processor Type PDN Port Range Disa Port R3.X Program 40 Station CO Line AccessProgram 40 Station CO Line Access Program 40 Overview Program 41 Station Outgoing Call Restriction Program 41 Station Outgoing Call RestrictionProcessor CO Line PDN Port Disa Port Range Processor CO Line PDN Port Disa Port Program 41 Overview Trunk Centrex/PBX Connection LED On Normal LED Off Button Line Set Button LEDs Program 42-0 Overview Program 42-1~8 PBX/Centrex Access Codes Program 42-1~8 PBX/Centrex Access CodesInitialized Default Assigns no access codes to PBX groups Program 42-1~8 Overview Program 43 0 + Credit Card Dialing Option Program 43 0 + Credit Card Dialing OptionAssigned to allow dial 0+ calls with Selected stations Program 43 Overview Program 44-1~8 Overview Initialized Default All Classes Blank no codeToll Restriction Class Data = 1~4 Digit Code Program 44-91~93 Overview DefaultEmergency Number 1~3 Data = 1~4 Digit Telephone Number Select = 91~93 To set Emergency Number 1~3 Program 45-1 Overview Program 45-1 LCR/Toll Restriction Dial Plan Plan Pre-January 1995 North American Numbering Plan Nanp Plans 4~6 Post 1995 North American Numbering Plan NanpChanging System Dialing Plan for Nanp from a Station Toll Restriction Plan 7 10XXX+1+NXX+NXX/NXX Program 45-2 Toll Restriction Disable Program 45-2 Toll Restriction DisableProgram 45-2 Overview CO Line Toll Data = Program 45-3~6 Overview Items 4 Items 3 Program 45-8~9 Toll Restriction Override Code Initialized Default Leaves code assignments blankProgram 45-8~9 Overview Program 45-8~9 Toll Restriction Override Code Program *45-1 Overview Program *45-1 1~4 Toll Restriction for Office CodesProgram *45-1 1~4 Toll Restriction for Office Codes Data = Office Code Program *45-2 Overview Initialized Default All data blankExample Centrex assume Program *45-2 1~6 LCR/Toll Restriction Bypass Example 10-digit Dialing Program *45-3 Overview LED 01 once Using or # as the First Digit on Isdn BRI/PRIExample Program *45-4 Overview Program *45-4 Special Code Dialing Sequence withLED 01 Pause following Program *45-3 code LED 02 Order of LCR bypass code and MDT Program *45-4 LED 02 On LED 02 Off LCR Example Program *45-5 Overview Program *45-5 Overlap Area CodeProgram *45-5 Overlap Area Code Overlap Area Codes 8 max Program 46-2~4 Overview Initialized Default Includes all area codes in all classesClass Check one Allowed Denied Data = Area Codes Processor Toll Restriction Class Class Check one Allowed Denied Data = Office Codes Initialized Default Includes all office codes in all classes Program 46-6~8 Overview Programs 46-10~80 Overview Programs 46-10~80 Toll Restriction Class ParametersLED 01 0 Restricted Programs 46-10~80 Toll Restriction Class Parameters LED 03 1+AC+555 and AC+555 Allowed LED 02 01 Restricted Programs 46-11~46-81 Toll Restriction Class 1~8 Parameters Initialized Default Leaves all LEDs OffPrograms 46-11~46-81 Overview Programs 46-11~46-81 Toll Restriction Class 1~8 Parameters Select = Exception ~16 Initialized Default Assigns no office codes to tablesEnter only one area code per exception table Program 47 Overview Program 48 Station Toll Restriction Classification Initialized Default 100 for all portsProgram 48 Station Toll Restriction Classification Digit Restriction Program 48 OverviewStation Restriction Enter Function Description LCR Features LCR Conditions LCR CO Line Programming Reference Table LCR CO Line Programming Reference TableLine CO Line in Group CO Line Type/Comments Processor CO Line Group Program 50-1 LCR Parameters LED 01 Enable System LCRProgram 50-1 Overview LED 02 Not used LED 03 555 LDI Route Per Program Program 50-2 LCR Home Area Code LED Button 04 Dial Tone After LCR AccessProgram 50-2 Overview LED Button 05 Warning Tone Last Choice Route Number Programs 50-3 1~5 LCR Special Codes Initialized Default 911 in 31, all other codes blankPrograms 50-3 1~5 Overview Special Code 4 Digits Examples 911 411 Program 50-4 LCR Long Distance Information LDI Plan Number Processor LDI Route LDI Route Plans DefaultProgram 50-4 Overview Data = LDI Route Plan see Legend below Program 50-5 Overview Program 50-5 LCR Local Call Plan NumberSelect = Data = Local Call Plan see Legend below Program 50-6 LCR Dial 0 Zero Time-out Initialized Default Assigns an LCR Dial Zero Time-out valueProgram 50-6 Overview Overview for Programs 51~54 LCR Plan Data = Area Codes Processor LCR Plan Number LCR Plan DefaultProgram 51 LCR Area Codes Hmis Example Program 51 Overview Action Code Function Action Codes More DataProcessor Table Number LCR Plan LCR Exception Table Number Area Code LCR Plan Data = Office Codes Program 52 Overview Processor Program Program 54 Route Program 53 LCR Schedule Assignments for LCR PlansProgram Program 54 Route LCR Plan Schedule Action Start Time 01~16 Code Installation Requiring Time Scheduling Feature Typical Installation Without Time Schedule FeatureProgram 53 Overview Least CostRouting Guest Room complete restriction/911 only Hotel Administration unrestrictedGuest Room with restricted calling Cost Routing Program 54 LCR Route Definition TablesProgram 54 Overview CO Line Group assigned in Program Route Definition NumberModified Digits Table Local 911 Long Distance Processor Modified/Add/Delete Program 55 LCR Modified Digits TableProgram 55 Series Overview Program 55-0 Overview Initialized Default All tables blankDelete Digits Table Table Number Quantity of Digits 01~10 max Table No Pause Entry Reference Programs 55-1Key/LED Pause Seconds Record Entry Special Functions Program 55-1 and 2 Overview Program 56 LCR Station Group Assignments Initialized Default Assigns all stations to GroupProgram 56 LCR Station Group Assignments Enter LCR Station Group 1~8 Program 56 Overview Automatic Call Distribution Automatic Call Distribution Program 03 RSIU, RSSU, PIOU, Pious ACD/MIS Slot Assignments Initialized Default n/aProgram 03 Overview Automatic Call Distribution Program 09 Auto Attendant Prompt/ACD Group Assignments Program 09 Auto Attendant Prompt/ACD Group AssignmentsAuto ATT Dial = ACD Group Number Processor ACD Group Numbers Automatic Call Distribution Program *09 ACD Group did Line Digit Assignments Initialized Default See table belowRelated Programs Program *09 ACD Group did Line Digit Assignments LED 02 Not Used LED 03 Supervisor Monitor Tone and Display LED 01 Set Next-Available-First or Most-Idle-First RoutingLED 04 ACD Group Unavailable Destination X column is checked, the LED should be On Program 11 ACD Timing Assignments Program 11 ACD Timing AssignmentsCall Distribution Data = Time min. or sec Code 3 After Call Work Timer Code 2 Ring Agent TimerCode 4 Ring-Back-Tone RBT Timer Program 11 Overview Code 6 Call Waiting Alarm Timer Code 5 Music Timers 1, 2,Code 7 Call Waiting Alarm Timer Code 8 Alarm Guard Timer Code 9 Call Disconnect Timer Light Button/LEDs of CO lines that should be Program 14-0 OverviewACD Group Number Assigned to the ACD Group Processor ACD Group CO Line Range Program 14-1 Overview Program 14-1 ACD Agent Identification Code AssignmentsProgram *14-1 Overview Program 14-1 ACD Agent Identification Code Assignments Program 18 Agent Names for SMIS/MIS Assignments Program 18 Agent Names for SMIS/MIS AssignmentsProgram 18 Overview Alpha Entry Example Special Character Entry Alpha Mode Initialized Default All blanks Program 14-2 ACD Supervisor PasswordsProgram 14-2 ACD Supervisor Passwords Program 14-2 Overview Select = ACD Group Number Initialized Default PortDID/Tie/DNIS/ANI Overflow Substitution Destination DID/Tie/DNIS/ANI Overflow Substitution Destination Program *14-2 Overview Program 14-3 Announcement/Music Port and Queue Pattern Program 14-3 Announcement/Music Port and Queue Pattern Program 14-3 Overview ACD Queue Announcement and Music Patterns Program 14-4 Queue Time Out Overflow Destination Data = Queue Timeout Overflow DestinationProgram 14-4 Queue Time Out Overflow Destination Program 14-4 Overview Data = Destination Initialized Default Overflow point = 0 no overflow pointProcessor ACD Group Numbers PDN Port Range PhDN Port Range Data Overflow Point and Ring No Answer Routing Destination Program 14-5 Overview Call Queue Overflow Point OP Guide Overflow Operation Non-Repeating Queue Announcement Program 14-6 After Shift Service Destination Program 14-6 After Shift Service DestinationInitialized Default Destination = Incoming port Data = Destination Program 14-6 Overview Initialized Default Queue Size = Program 14-71 Queue Size for Alarm, Immediate AssignmentsProgram 14-71 Queue Size for Alarm, Immediate Assignments Program 14-71 Overview Program 14-72 Queue Size for Alarm Program 14-72 Queue Size for AlarmProgram 14-72 Overview Select = ACD Group No Program 14-73 Queue Size for Alarm Program 14-73 Queue Size for AlarmProgram 14-73 Overview Data = Queue Size Data = 0 No Alarm Program 14-8 Alarm Pattern AssignmentsData = 1 Immediate Alarm Data = 2 Call Waiting Alarm 1 Automatic Call Distribution Program 14-9 Work Unit Assignments Initialized Default account digits for each Group =Program 14-9 Overview Program 14-9 Work Unit Assignments Also see Program 17 DID/Tie Line Options on Program 71 DID/Tie/DNIS/ANI Lines Program 39 Flexible Button Assignments for ACD Telephones ACD Feature Button Program Program onProgram 39 Flexible Button Assignments for ACD Telephones Call PhDN like Agent telephones This is the PDN of the Supervisor telephoneSupervisors with Busy Station Ring see Program BST and BSR Agent and Supervisor Telephone Programming Considerations Related Programs Possible ways to route CO line calls to ACD group Flowchart 6-1 ACD Group Call Routing Distribution Flowchart 6-2 ACD Group Queue/Overflow OperationAutomatic Call DNIS/ANI? Flowchart 6-3 ACD Time Out Overflow Agent ACD Call button idle in the group? Flowchart 6-4 ACD Overflow Point End of ACD Shift Conditions Flowchart 6-5 After Shift Operation LED 04 OFF Flowchart 6-6 All Agents Unavailable Operation Button Ring system DN, DH, or Console port assigned Flowchart 6-7 Agent Telephone Ring No Answer Operation Start call enters queue from ACD Flowchart Start call enters queue from ACD Flowchart Two announcements, then music ACD Queue Pattern Configuration Two Announcements Music source System Programs Overview Isdn System Programs Overview Flowchart Isdn Related Programs Isdn Related Programs PRI Flowchart 7-2 Isdn Trunk Programs Trunk Programs Overview Trunk Programs OverviewPrimary Rate Interface PRI Programming Programming for Isdn CO Switch Type Guidelines for Programming Isdn Calling FeaturesGuidelines for Programming Isdn Calling Features Programming for Isdn PRI did Type Call Did number LEDs 01-02 71-0 Programming for Isdn PRI Dnis Type Call68-1 Isdn PRI Dnis Type Call Programming Programming for Isdn PRI LDN Type CallProgram Program Data Description Number 71-1 T1 Channel Group Call-By-Call OverviewT1 Example Call-by-Call Line Sharing Channel Group Call-by-Call Min/Max Control Call-by-Call Programming Time Zones0000 0600 1200 1800 2359 Channel Group Time Zone Time Zones Program 16 Assign CO Line Groups Program 16 Assign CO Line Groups Program *16 Isdn Trunk Group Type Assignment Initialized Default Type 1 non-ISDNProgram *16 Overview Trunk Groups Program *42 Clock Source Program *42 Clock SourceProgram *42 Series Overview Program *43-1~3 Overview Program *43-1~3 D-Channel Control and Nfas AssignmentsProgram *43-1 Overview Program *43-1~3 D-Channel Control and Nfas Assignments Program *43-2 Overview Initialized Default Blank see Note and Important! belowGuide to Programming Nfas with Release 4.15 software 01 or Program *43-3 Network PRI Interface Assignment Initialized Default LED 01 OnProgram *43-4 PRI Explicit/Implicit Coding Assignment Program *43-3 Overview Program *44 BRI Service Profile Identifier Spid Parameters Program *44 BRI Service Profile Identifier Spid ParametersProgram *44 Overview BRI Trunk Number Spid Type Spid Value Program *60 Overview Program *60 BRI Line/Station Operation AssignmentProgram *60 BRI Line/Station Operation Assignment LEDs Slot Initialized Default See below Program *61 Analog Trunk Services for IsdnProgram *61 Analog Trunk Services for Isdn Program *61 Overview Program *62 Non-ISDN Station Bearer Service Program *62 Non-ISDN Station Bearer ServiceOutgoing Incoming Station Ports Service Pad Level Program *62 Overview Program *63 Isdn Dialing Parameters Initialized Default 4 secondsProgram *63 Overview Program *63 Isdn Dialing Parameters Program *64-1 Overview Program *64-1 Direct Inward Dialing ParametersProgram *64-1 Direct Inward Dialing Parameters Trunk Ports LEDs Groups Program *64-2 Number of DID/DNIS Digits for Trunk Groups Program *64-2 Number of DID/DNIS Digits for Trunk GroupsProgram *64-2 Overview Program *65 Isdn Channel Group Assignment Initialized Default All Leds Off see Important! belowProgram *65 Overview Program *65 Isdn Channel Group Assignment Program *66-1 Overview Program *66-1 Channel Group Number ParametersProgram *66-1 Channel Group Number Parameters SEL = Enter the Isdn Trunk Group Number Program *66-2 Overview Program *66-4 Overview Program *66-4 Call-by-Call Network IDRecord Sheet Enter Isdn Trunk Group Number LEDs Setting Trunk Groups LEDs 11, 13, 14, 15 Programming for Isdn CO Switch TypeProgram *66-3 Channel Group/Trunk Parameters Program *66-3 Overview Program *66-4 Call-by-Call Network ID Program DMS 100 Custom Switch NI-2 Switches Program *66-5 Line Directory Number LDN Registration Program *66-5 Line Directory Number LDN RegistrationProgram *66-5 Overview Program *66-6 Overview Program *66-6 LDN/Trunk Group to Channel Group AssignmentsFor Programs *66-5 and *66-6 Program *66-6 LDN/Trunk Group to Channel Group Assignments Program *66-7 Overview Program *66-7 LDN/Trunk Group AssignmentsProgram *66-7 LDN/Trunk Group Assignments Channel Program *67-1 Trunk Group Call Direction Initialized Default Both WayProgram *67-1 Overview Program *67-1 Trunk Group Call Direction Program *67-2 Call Types for Isdn Trunk Group Supported Program *67-2 OverviewDK40i, all RCTUs Release 4.0 or higher and BCUs Trunk, PRI Program *67-3 Isdn Trunk Group Minimum Channel Reservation Initialized Default Default =Program *67-3 Overview Trunk Time Zone Channels reserved Program *67-4 Isdn Trunk Groups Maximum Channel Reservation Program *67-4 Isdn Trunk Groups Maximum Channel ReservationProgram *67-4 Overview Program *67-5 Multiple Time Zone Settings Program *67-5 Multiple Time Zone SettingsProgram *67-5 Overview Enter the Time Zone Starting. Time 0000~2359 Program *68-1 Overview Program *68-1 Calling Number ID Presentation ParametersLED 01 Outgoing Caller ID LED 02 Outgoing Caller ID Status Change Program *68-2 Overview Program *68-2 Outbound Cnis ParametersProgram *68-2 Outbound Cnis Parameters Trunk Groups Calling Party Number Program *69-1 Overview Program *69-1 Cnis Presentation ParametersProgram *69-1 Cnis Presentation Parameters Station Ports Channel Index Group Program *69-2 Overview Program *69-2 Special Number AssignmentProgram *69-2 Special Number Assignment Index Type Calling Party Number E911 Operation Overview Smdr Start of Call E911 Programming Overview Programming Overview LED 10~07 Cama Trunk Circuits Enabled/Disabled LED 11 Cama Operation Enabled/DisabledLED 03 Internal Notification of E911 Calls Enabled/Disabled Program *11-0 E911/CAMA Trunk Assignments LED 01 Number of Cesid location digits sent with E911 Calls LED 02 Cama Trunk Disconnect Operation Options Program *11-1 Overview Program *11-1 Cama Trunk Group Line AssignmentsProgram *11-1 Cama Trunk Group Line Assignments Cama Trunk Group 01~08 Program *11-2 Overview Program *11-2 Cama Trunk Group Hunting AssignmentsProgram *11-2 Cama Trunk Group Hunting Assignments Hunt from Cama Hunt to Cama Trunk Trunk Group Program *11-5 Cama Digits Sent on 911 Calls Program Type System Initialized DefaultProgram *11-5 Overview Program *11-5 Cama Digits Sent on 911 Calls Program Type System Initialized Default Data, 2 seconds Program *11-6 E911 Interdigital TimerProgram *11-6 E911 Interdigital Timer Program *11-6 Overview Mode DN Port Number Program Type System Initialized Default Data, BlankProgram *11-8 911 Special DN Notification Assignments Program *11-8 Overview Program *12 Cesid Station Information Program Type System Initialized Default Data BlankProgram *12 Overview Program *12 Cesid Station Information E911 Program *13 Overview Program *13 Station To Cama Trunk Group AssignmentProgram *13 Station To Cama Trunk Group Assignment E911 Station Cama Trunk Group Number 01~08 E911 Term Definition Amphenol ConnectorB5CAU/BU B-channel Bps GL-2 DK DKAdmin DKBackupGlossary Clid or CND CO Line CODECs DKSUB280 or DKSUB424 DKSUE280 or DKSUE424 DKT2000 series ~ HdssDKT2000 series GL-4 NT-1 GL-5 PhDN GL-6 GL-7 Rpsb 1 GL-8 Interface R48S Interface Universal slot GL-10T1/DS-1 Index IN-1 Index IN-2 ~ P IN-3 10Program *12 IN-4 IN-5 IN-6 ~ R IN-7 IN-8