Toshiba DK424I, dk14 Program 18 - Agent Names for SMIS/MIS Assignments, Program 18 Overview, 6-13

Automatic Call Distribution

Program 18 – Agent Names for SMIS/MIS Assignments

Program 18 – Agent Names for SMIS/MIS Assignments

Initialized Default: blank

✱￿ ✱￿￿ ￿ ✱￿￿ ✱￿￿ ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ‡‡‡ +ROG ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿ ￿ +ROG

SELECT = Agent ID Number (000~255)								DATA = Agent Name (8 characters maximum)
	Processor		Agent ID					ACD Group		Maximum Number of
			Numbers					Numbers		Agent ID Codes
DK40i, RCTUA, RCTUBA/BB, B1CU			000~199			01~08				200
RCTUC/D, B2CAU/CU, B3CAU/CU			000~255			01~16				256
RCTUE/F, B5CAU/CU			000~255			01~16				256
				Program 14-1
	Program *14-1						Agent ID		Program 18
	Auto Answer with	Agent ID		ACD Group				Code	Agent Name
	Zip Tone	Number			Number		(4 digits		(8 characters max.)
								max.)

Program 18 Overview

Each Agent ID number (set in Program 14-1) can be assigned an alphanumeric name (8 characters maximum) that displays on the ACD SMIS displays and reports.

The name for each Agent is entered in this program from a terminal or the programming telephone (use the Program Record Sheet following Program *14-1).

Automatic Call Distribution

➤To enter an Agent ID name or number

1.Enter Program 18, then select the desired Agent ID Number.

2.Enter the Agent name (eight characters maximum, see dial pad callouts below).

Strata DK Programming 5/00 6-13