Manuals / Toshiba / Communications / Telephone

Toshiba DK424, dk14, DK40I manual Program 14-2– ACD Supervisor Passwords, Program 14-2Overview, 6-15

Models: DK40I dk14

1 424

Download 424 pages 49.24 Kb

Page 313

Image 313

Automatic Call Distribution

Program 14-2 – ACD Supervisor Passwords

Initialized Default: All blanks

✱

6SNU

+ROG

6SNU

+ROG

6SNU

+ROG

6SNU

+ROG

SELECT = 2

DATA = Supervisor ID Code (0000~9999)

GROUP = ACD Group Number

Processor

ACD Group Numbers

DK40i, RCTUA, RCTUBA/BB, B1CU

01~08

RCTUC/D, B2CAU/CU, B3CAU/CU

01~16

RCTUE/F, B5CAU/CU

01~16

Automatic Call Distribution

ACD Group Number

Supervisor ID Code

Name

Program 14-2 Overview

Assigns a Supervisor ID code to each ACD Group. Only one code is allowed per Group. When a Supervisor ID code is logged into the system, the telephone is assigned (with all Supervisor features) to the ACD Group with that Supervisor ID code.

If the telephone has an LCD, it can be used to monitor Agent and Queue Status for all ACD Groups by using special access codes ;; and ;; (where XX = ACD Group number). If a code is assigned to a non-existing ACD Group, the code can be used by a Manager (for example) to check the Agent and/or Queue Status of any ACD Group.

Strata DK Programming 5/00

6-15

Page 313

Image 313

Toshiba dk14, DK40I, DK424I manual Program 14-2– ACD Supervisor Passwords, Program 14-2Overview, 6-15

Contents

Programming Manual Digital Business Telephone Solutions726+,%$ Software Release Software Release 4.3 and ACDFCC Requirements Strata DK General End User InformationRadio Frequency Interference Important Notice — Music-On-HoldIntroduction ContentsChapter 1 – Overview Chapter 2 – Initialization & Test3-12 Chapter 4 – Toll Restriction Chapter 5 – Least Cost Routing Chapter 7 – ISDN Chapter 6 - Automatic Call DistributionChapter 8 – E911 Organization IntroductionGlossary/Index viii ConventionsEnter See FigureFeature Description Installation and ProgrammingRelated Documents/Media General DescriptionsCD-ROMs Quick Reference GuidesNumerical Program Listing OverviewNumerical Program Listing OverviewProgram Title SystemNumerical Program Listing OverviewOverview Strata DK Programming 5/00Numerical Program Listing OverviewToll Restriction Class Parameters Strata DK Programming 5/00Numerical Program Listing OverviewDirect Inward Dialing Parameters Strata DK Programming 5/00Numerical Program Listing OverviewCall Forward Station Ring Assignment Release Strata DK Programming 5/00Feature or Topic Alphabetical Program ListingFeature or Topic OverviewAlphabetical Program Listing OverviewStrata DK Programming 5/00 DNISAlphabetical Program Listing OverviewStrata DK Programming 5/00 Physical Port Display/ChangeProgramming Section Layout How to Program a Strata DK System1-10 see Figure1-11 Program SequenceTo use the program sequence on the record sheet Programming Data Variations Multidimensional Programs1-12 Simple ProgramsTo check the status of a CO line in Program 1-13Programming LED Buttons Keystrip Template Step 1: Check Minimum Hardware Requirements First-timeProgrammingStep 2 Initialize the System 1-14Step 4: Run Program Step 3: Run Programs 03 andStep 5: Set Date, Time and Day Step 6: Run Additional Programs as Required1-16 Programming ExamplesOverview Programming ExamplesInitialization & Test Program 91-9Overview Program 91-9– System InitializationInitialization & Test Program 91-9ExampleProgram 91-9– System Initialization “Programming Examples” on PageProgram 90 Overview Program 90 – Initialize Programs 00~*99Initialization & Test Program 90 ExampleProgram 90 – Initialize Programs 00~*99 6SNU6SHDNHU+ROGCAUTION! Running Program 91-1drops all calls Program 91-1OverviewInitialization & Test Program 91-1Example6SNU6SHDNHU+ROG 6SNU6SHDNHUProgramming Taking Effect Program 91-2OverviewProgram 92 Overview Program 92 – Initializing Misc. Backup RAM2-10 Program 92 Example5. Select one of the following Program 92 – Initializing Misc. Backup RAM 2-11Initialization & Test Action press buttons + LED Buttons2-12 Program 00 – Part 1: Software CheckInitialized Default: None Password =Program 00 Part 1 - Example Program 00 Part 1 - Overview2-13 Code 0, ROM VersionInitialization & Test 2-14Program 00 – Part 1: Software Check 1111Program 00 – Part 2: Processor RAM Test Backup RAM TestGeneral RAM Test Display General RAM Test ResultsProgram 00 Part 2 - Overview Display Backup RAM Test Results2-16 TEST 2 X=OK Y=OKProgram 01 Overview System & StationProgram 02 Overview Program 03 for DK14 – Slot Assignments DK40i Expansion KSU DK40i Base KSUSystem & Station Processor Type: DK40i Program Type: SystemProgram 03 for DK40i - Overview DK424 Expansion Cabinet DK424 Base CabinetDK424 Expansion Cabinet DK424 Expansion CabinetDK424 Expansion Cabinet DK424 and DK424i PCB CodesDK424 Expansion Cabinet DK424 Expansion CabinetDK424i Expansion Cabinet DK424i Base CabinetDK424i Expansion Cabinet DK424i Expansion CabinetPIOU/PIOUS/RSSU Program 03 for DK424i - OverviewDK424i Expansion Cabinet RCIU/RCIS or RCIU2/RCIS 3-10RWIU RCTU and BCU3-11 Program 03 ExampleSystem & Station 6SNU6SHDNHU+ROG3-12 Program *03 - OverviewInitialized Default: All cabinets = System & StationDK14 Record Sheet Program 04 – Station Logical Port PDN Assignment3-13 System & Station3-14 DK40i Record Sheet3-15 DK424 or DK424i Record SheetSystem & Station Program 04 – Station Logical Port PDN Assignment3-16 Program 04 OverviewLogical & System3-17 Program 04 ExampleSystem & Station Program 04 – Station Logical Port PDN AssignmentInitialized Default: See the legend below 3-18System & Station Program Type: Station3-19 Program *04 Overview3-20 Program 05 – Flexible Access Code NumberingInitialized Default: See record sheet Program 05 – Flexible Access Code Numbering3-21 Program 05 OverviewSystem & 3-22 Program *05 Overview3-23 Program 09 OverviewInitialized Default: Blank System & StationTo assign a digit menu prompt to an ACD Group 3-24Initialized Default See legend below 3-25System & Station Processor Type: See legend below3-26 Program *09 Overview3-27 Program 10-1– System Assignments, Part 1 ofSystem & Station Program Type: SystemProgram 10-1Overview LED 17: Station-to-StationCall Volume PAD3-28 LED 20: Two-COLine Conference3-29 LED 04: Dual-tone Multi-frequencyDTMF Signal TimeLED 07: Ring Transfer of CO Line Allowed LED 06: CO Line Repeat Ringing3-30 Program 10-2– System Assignments, Part 2 ofSystem & Station Program Type: System3-31 Program 10-2OverviewLED 20: Padded Tone Return LED 18 Two-COLine ConferenceLED 15: External Page Included with All Call Page 3-32LED 14: Privacy Override Warning Tone LED 13: Auto Callback Camp-onToneLED 08: Display Dialed Number Timing 3-33LED 07: Standard Telephone Distinctive Ring LED 05 Music-on-holdor Ring Back ToneLED 01: Tone First/Voice First-DSSConsole 3-34Program 10-3Overview Program 10-3– System Assignments, Part 3 of3-35 LED 20: SMDI Message Desk NumberLED 14: RS-232Voice Mail Signaling Method LED 19: Speed Dial Entry Timeout3-36 LEDs 13-10:SMDI Station Number Digit Length 3-37LED 08: Caller ID / Automatic Number ID LED 09: SMDI Bellcore Standard Version3-38 ExampleLEDs 01~04: Amplified Conference Assignments Program 10-4- ACD/ISDN/Tandem Parameters LED 10 Not Used LED 11 PRI ISDN TimerProgram 10-4Overview 3-39LED 14: ISDN Start Button Access Code Release LED 12: BRI ISDN TimerRelease 4.3 Only 3-40DK40i = RCTUA = RCTUBA/BB, B1CU = 3-413-42 Program *10 – Enhanced 911 OperationInitialized Default: See each program Initialized Default: BlankProgram *10-92– E911 Pause Before Send Timer Program *10-91– E911 Interdigit TimerPrograms *10-11and *10-12Overview 3-43Program 12 – System Assignments, Basic Timing Code 1: Standard Telephone Ring Down TimerProgram 12 Overview 3-44Code 3: Pause Timing 3-45Code 4: Flashing Timing Code 5: Pause After FlashProgram 13 Overview Program 13 – Defining the Message Center3-46 3-47 Program 15 – Ground/Loop/Tie/DID Line OptionsInitialized Default: All LEDs are Off System & StationProgram 15 Overview Code 1: CO Outgoing Signal3-48 Code 2: Line Pulse DP RateCode 4: Automatic Release AR Time 3-49Code 5 Tandem Line Connection Code 8: Operation After CO Line FlashProgram *15 Overview Program *15 - CO Line Tenant Assignments3-50 System & Station3-51 Program 16 – Assign CO Line Groups or DialSystem & Station Program Type: System3-52 Program 16 OverviewTie Lines Program 17 Overview Program 17 – DID/Tie Line Options3-53 LEDs 09, 10 and 14~20LED 08: ANI/DNIS Digit Format 3-54LED 07: ANI Receive Line Option LED 06: Telephone LCD Display Option ANI or DNISLED 03: DID Camp-on/Busy 3-55LED 02: Wink/Immediate LED 01 Page/Handsfree Answerback3-56 Program *17 OverviewProgram Type: System Initialized Default: No data System & Station3-57 Program 19 OverviewPEKU/PESU QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU3-58 Program 20 OverviewDK40i Base, PDKU, RDSU, KCDU Digital Port Number 3-59 Typical LED Settings for ProgramLEDs 17~20: Data Security Groups LEDs 12~163-60 LED 02 AT Commands and Result CodesLED 06: DTR Pulse LED 05: Auto Pause Behind PBX3-61 Program 21 – Modem Pool Port AssignmentsProgram 21 – Modem Pool Port Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs3-62 Program 21 Overview3-63 Program 22 OverviewInitialized Default: No ports assigned Initialized Default: No ports assignedNote See Program 23 legend for port ranges System & StationProgram 25-1Overview Programs 23 and 24 Overview3-65 Initialized Default: 20 seconds before overflow3-66 Program 26 – Built-inAA Camp-onBusy TimeSystem & Station Program Type: Station3-67 Program 26 Overview3-68 Program 27 OverviewProgram Type Station Initialized Default VR=2 Total DKT Volume Range VRSystem & Station 3-69Program Type: Station Processor Type: DK40i, all RCTUs and BCUs3-70 Program 28 OverviewCode Table and Legend 3-71System & Station Program Type: Station3-72 Program 29-1~8OverviewSystem & Station 3-73Group GroupProgram *29 Overview Program *29 – Add-onModules Button Assignments3-74 System & Station3-75 Button Assignments3-76 Program 30 – Station Class of ServiceProgram 30 – Station Class of Service System & Station3-77 Program 30 OverviewLED 20: SLT/ISDN Terminal “#” Dial LED 19: Privacy OverrideLED 15: Change Verified Account Code 3-78LED 14: Verified Account Code LED 10: Change DISA Security Code3-79 LED 06: Automatic Busy Redial ABR AccessLED 09: Change Toll Restriction TR Override Code LED 08: Forced Account Code3-80 Program 30 - ExampleLED 03 Microphone Button On at Start of Call LED 02: Mic Button - Locked/MomentaryProgram 30 – Station Class of Service 3-81System & Station +ROGProgram *30 Overview Program *30 – Telephone Group Page Assignments3-82 3-83 Program 31 – Station Class of ServiceInitialized Default Program 31 – Station Class of Service3-84 Program 31 Overview3-85 LED 17: End-to-endSignal RCV VMLED 20: Toshiba Stratagy/VP B + Station Number LED 16: Receive Voice Mail VM ID CodeLED 13 OCA Handset Warning Tone 3-86LED 11: Busy Override BOV Tone LED 05~08: Voice Mail VM Groups 1~4 3-87LED 04 Voice Mail VM to VM Call Blocking LED 01: Handsfree Disabled LED 03: Off-hookCall Announce OCA Enabled Receive3-88 LED 02: Handsfree No WarningProgram *31 Overview Program *31 – Group Pickup Assignments3-89 3-90 Program 32 - Automatic PreferenceSystem & Station Program Type: Station3-91 Program 32 Overview3-92 Program *32 OverviewProgram Type: Station Initialized Default: Blank System & StationSystem & Station 3-93Strata DK Programming 5/00 Processor Type: DK14, DK40i, all RCTUs and BCUs3-94 Program 33 - Example6SNU6SHDNHU+ROG 6SNU6SHDNHU3-95 Program *33 – PhDN Owner Telephone AssignmentInitialized Default: Blanks no data System & Station3-96 Program *33 OverviewProgram 34 Overview Program 34 – Hold Recall Timing3-97 System & Station3-98 Program *34 – Station Class Of ServiceProgram *34 – Station Class Of Service Initialized Default: LED 01 On for all ports3-99 Program *34 Overview3-100 Program 35 – Station Class of ServiceProgram 35 – Station Class of Service System & Station3-101 Program 35 OverviewLED 18: Automatic Hold LED 17: Continuous DTMF Tones Off 3-102LED 15: ISDN Immediate DIaling Table 3-2ISDN Immediate Dialing for Call TypesLEDs 13 and 14 Toll Restriction After Answer 3-103LED 07~12 3-104 LED 06: Disable Hold Display Scrolling ReleaseLED 05: LCD Individual Message LED 04: Message Waiting RCVProgram 36 Overview Program 36 – Fixed Call Forward3-105 3-106 Program *36 OverviewProgram 37 Overview Program 37 – Ring Transfer Camp-onRecall Time3-107 Program *37 Overview Program *37 - Park Recall Timing3-108 System & StationInitialized Default: Assigns Code 31 to all ports 3-109System & Station Program Type: Station3-110 Program 38 Overview3-111 Assignments for Electronic Telephone KeystripsSystem & Station System & Station 3-112Strata DK Programming 5/00 40, 60,DH DN that should ring when the Ring-Down 3-113Timer Program 12-1expires System & Station3-114 Program *38 Overview3-115 Program 39 – Flexible Button AssignmentsInitialized Default: See Program System & StationTo assign features to flexible buttons Feature Buttons AssignmentsProgram 39 Overview 3-116System & Station 3-117Program 39 – Flexible Button Assignments Table3.See Program *15 for Tenant Group assignments 3-1183-119 Directory Number Button AssignmentsTo assign directory numbers to flexible buttons System & Station 3-120Program 39 – Flexible Button Assignments Button TypeSet Call Forward for PhDNs 3-121Strata AirLink does not support this feature Alert Signal Button Assignments3-122 System & Station3-123 Alert Signal Button Programming ExampleSystem & Station Program 39 – Flexible Button AssignmentsSystem & Station 3-124Program Type: Station Processor Type: DK14, DK40i, all RCTUs3-125 Program *40 OverviewSeries Overview Program *41 for DK424 – T1 Assignment Series Part3-126 Program *41-1Overview3-127 Program *41-2 – T1 Channel AssignmentsInitialized Default 1 = Loop Start System & StationProgram *41-2Overview 3-128Program *41-3Overview Initialized Default: 5 -6dBInitialized Default: 4 -3dB 3-129System & Station Program *41 for DK424 – T1 Assignment Series PartProgram *42-1Overview Release 3.1 and earlier Program *42 for DK424 – T1 Assignment Series PartProgram *42-2Overview Release 3.1 and earlier 3-130Processor Type: DK14, DK40i, all RCTUs and BCUs 3-1313-132 Program *50 Overview3-133 Program *51 – Station Memory AllocationInitialized Default: No memory for all ports System & Station3-134 Program *51 OverviewSystem & Station 3-135SELECT = Caller ID or ANI CO Line Number CLASS OWNER = the station port number that3-136 Program *52 OverviewProgram 58 – DK424 Attendant Console Series Part Program 58-1 – Attendant Console Overflow TimerProgram 58-2 – Attendant Console Display Type 3-137Program 58-2Overview 3-138LED 01 Attendant Console Display Type LED 02: Answer Button OperationProgram 58-5Overview 3-139Console 3-140Console Console3-141 Program 59 OverviewSystem & Station SystemAdditional Feature Button Codes 3-142System & Station TableSee Program *15 for Tenant Group assignments 3-143Program 60-1Overview Program 60-1– SMDR Data Output Options3-144 Initialized Default: Item 2: 10 seconds 3-145System & Station Program Type: System3-146 Program 60-2-7OverviewItem 2 SMDR Threshold Time Item 3: SMDR OutputProgram 60-8Overview 3-147Initialized Default: No digits System & Station3-148 Program 69 – Verified Account CodesProgram Type: System Initialized Default: Blank System & Station3-149 Program 69 OverviewAccount Code Digit Length Full and Partially Verified Account CodesInitialized Default: 000 for all VACNs 3-150System & Station Program Type System3-151 Program 70 OverviewDNIS Addresses Program 71 – DNISProgram 71-0:DID / Tie / DNIS / ANI Lines DNIS/ANI Routing DestinationsDNIS Record Sheet Program 71-5:DNIS Number Name Display3-153 System & StationProgram 71-1~71-3Overview Program 71-0Overview3-154 DNIS Address3-155 Program 71-4Overview3-156 Program 71-5OverviewSystem & Station 3-157Program Type: System Processor Type: DK14, DK40i, all RCTUs and BCUsSecond Telephone Group First Telephone GroupProgram *71, *72, *73 Overview 3-158Assignments Program 72 – DNIS Number Network Table3-159 Program Type: System Initialized Default: Blank3-160 Program 72 OverviewProgram 74 Overview Program 74 – System NT Button Lock Password3-161 Program 76-1Overview Program 76-1X-Y– DK14, DK40i, all RCTUs and BCUs3-162 3-163 Program 76-2OverviewInitialized Default: All ports 2400 bps System & StationRSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU Program 77-1– Peripheral Options Door Phones3-164 Initialized Default: All LEDs are Off3-165 Program 77-1OverviewLED 20: Door Lock Time LED 15: RMDS Protocol3-166 LED 10: DKi Admin/BackupLED 14: RMDS or IMDU Modem LED 08: Door Phone Ring On External PageLED 06: NT Relay 3-167LED 05: MOH/NT Relay DK40i, DK424 Initialized Default: All LEDs are Off 3-168System & Station Program Type: Station3-169 Program 77-2OverviewLED 20: Door Phone Ring Count LEDs 04, 08, 12, and 16: Door Lock Assignments3-170 Program 77-3OverviewInitialized Default: Zones 1~4 assigned to tenant System & Station3-171 Program 77-4Overview3-172 3-173 Program 78 – CO Line Special Ringing AssignmentsInitialized Default: All LEDs are Off System & StationFeature 5: Ring IMDU or RMDS Maintenance Modem Feature 2: DISA CO Line AssignmentProgram 78 Overview 3-1743-175 Program 79 – Door Phone RingingInitialized Default: All LEDs are Off System & Station3-176 Program 79 OverviewLEDs 01~12: Door Phone Ring Program *79 Overview Program *79 – Door Phone to DN Flashing3-177 Assignments3-178 Program 80 Overview3-179 Program *80 OverviewSystem & Station 3-180Program Type: System Processor Type: DK14, DK40i, all RCTUs and BCUsAuto Attendant Program 81~89 OverviewStation Ringing Modes 3-181To set Auto Attendant Delay Ring operation Auto Attendant Delay RingAttendant Console DK424 only 3-182Auto Attendant Program Example 3-183To program the example System & Station 3-184Program Type: System Processor Type: DK14, DK40i, all RCTUs and BCUs3-185 Programs *81, *84 and *87 OverviewProgram *81 Program *84System & Station 3-1861.PDN belongs to Standard Telephone 3.See Program *343-187 3-188 Program 93 – CO Line IdentificationProgram Type: System Initialized Default: Blank System & Station3-189 Program 93 OverviewTo enter CO line identification Numeric ModeProgram 97 Overview Program 97 – Printing Program Data through SMDR3-190 Initialized Default: Prints out customer databaseToll Restriction Toll Restriction FeaturesToll Restriction Methods Simple Toll RestrictionStation Priority Classes 1~8 Special Common Carrier AuthorizationOffice Code Exception Tables Toll Restriction Override by System Speed DialCompleting the Toll Restriction System Record Completing the Toll Restriction System RecordProgram 40 – Station CO Line Access Program 40 – Station CO Line AccessToll Restriction Program TypeTie Lines Program 40 OverviewToll Restriction Program 41 – Station Outgoing Call RestrictionProgram Type Program 41 - Station Outgoing Call RestrictionAutomatic Busy Redial ABR overrides Program Program 41 OverviewProgram Type Toll RestrictionProcessor Type: DK14, DK40i, all RCTUs and BCUs ButtonProgram 42-0Overview Program 42-1~8Overview Program 42-1~8- PBX/Centrex Access Codes4-10 4-11 Program 43 – 0 + Credit Card Dialing OptionInitialized Default: All LEDS Off Toll Restriction4-12 Program 43 Overview4-13 Program 44-1~8Overview4-14 Program 44-91~93OverviewProgram 45-1Overview Program 45-1– LCR/Toll Restriction Dial Plan4-15 Plan 4-16Plan 4-17 Post 1995 North American Numbering Plan NANPPlans 4~6 PlanPlan 7 - 10XXX+1+NXX+NXX/NXX 4-18Plan PlanProgram 45-2Overview Program 45-2– Toll Restriction Disable4-19 Program 45-2– Toll Restriction Disable4-20 Program 45-3~6OverviewItem DescriptionItems 3 and 4-21Items 4 and Program 45-8~9Overview Program 45-8~9– Toll Restriction Override Code4-22 4-23 Program *45-1OverviewSELECT = DATA = Office Code4-24 Program *45-2OverviewExample Centrex assume Example 10-digitDialing 4-254-26 Program *45-3OverviewProcessor Type: DK14, DK40i, all RCTUs and BCUs 4-27 Using or # as the First Digit on ISDN BRI/PRIExample ExampleProgram *45-4Overview Program *45-4– Special Code Dialing Sequence with4-28 LED 01: Pause following Program *45-3code4-29 LCR ExampleProgram *45-5Overview Program *45-5– Overlap Area Code4-30 4-31 Program 46-2~4OverviewToll Restriction 4-32Program Type Processor Type: DK14, DK40i, all RCTUs and BCUs4-33 Program 46-6~8Overview4-34 Programs 46-10~80OverviewLED 01: 0 Restricted LED 02: 01 Restricted 4-35LED 03: 1+AC+555 and AC+555 Allowed 4-36 Programs 46-11~46-81OverviewInitialized Default: Leaves all LEDs Off Toll RestrictionToll Restriction 4-37Program Type Processor Type: DK14, DK40i, all RCTUs and BCUs4-38 Program 47 OverviewInitialized Default 100 for all ports 4-39Toll Restriction Program Type4-40 Program 48 OverviewDigit Restriction Station RestrictionLeast Cost Routing LCR FeaturesParameters Home Area CodeLCR Station Access Priority Assignments Timeout after 0 ZeroLCR Conditions Area Code and Office Code ExceptionsLCR CO Line Programming Reference Table Program 50-1– LCR Parameters LED 01 Enable System LCRProgram 50-1Overview LED 02: Not usedProgram 50-2– LCR Home Area Code LED Button 04: Dial Tone After LCR AccessProgram 50-2Overview Programs 50-31~5 Overview Programs 50-31~5 – LCR Special CodesSELECT = Program 50-4OverviewDATA = LDI Route Plan see Legend below Program 50-5Overview Program 50-5– LCR Local Call Plan NumberProgram 50-6Overview Program 50-6- LCR Dial 0 Zero Time-outOverview for Programs 51~54 5-10 Program 51 – LCR Area CodesLeast Cost Routing Program TypeHMIS Example Program 51 Overview5-11 ExampleLeast Cost Routing 5-12Program Type Program 50-2– LCR Home Area Code5-13 Program 52 OverviewExample ExampleLeast Cost Routing 5-14Program Type Program 50-2– LCR Home Area CodeProgram 53 Overview Installation Requiring Time Scheduling Feature5-15 Least CostRoutingHMIS Example 5-1653 for the HMIS Least Cost RoutingProgram 54 Overview Program 54 – LCR Route Definition Tables5-17 Least Cost RoutingRoute Definition Number 5-18CO Line Group assigned in Program Modified Digits TableProgram 55 Series Overview Program 55 – LCR Modified Digits Table5-19 Program 55-0Overview of Dialed Number5-20 Least Cost Routing 5-21Program 50-2- LCR Home Area Code Pause Entry Reference Programs 55-1,5-22 Program 55-1and 2 Overview5-23 Program 56 – LCR Station Group AssignmentsLeast Cost Routing Program Type5-24 Program 56 OverviewHMIS Example Automatic Call Distribution Program 03 Overview Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS SlotAssignments Assignments Program 09 – Auto Attendant Prompt/ACD GroupProgram 09 Overview 1.Enter Program 09. “SELECT” appears on the LCD Initialized Default: See table below Related ProgramsProgram *09 Overview Automatic Call DistributionLED 03 Supervisor Monitor Tone and Display LED 02: Not UsedLED 04: ACD Group Unavailable Destination Program 10-4– ACD/ISDN/Tandem ParametersInitialized Default: See table below Program 11 – ACD Timing AssignmentsAutomatic Call Distribution Program 11 – ACD Timing AssignmentsCode 3 After Call Work Timer Code 2: Ring Agent TimerCode 4: Ring-Back-ToneRBT Timer Program 11 OverviewCode 6: Call Waiting Alarm Timer Code 5: Music Timers 1, 2, andCode 7: Call Waiting Alarm Timer Code 8: Alarm Guard Timer6-10 Code 9: Call Disconnect Timer6-11 Program 14-0OverviewSELECT = Light Button/LEDs of CO lines that should beProgram 14-1Overview Program 14-1– ACD Agent Identification CodeProgram *14-1Overview 6-12Program 18 Overview Program 18 - Agent Names for SMIS/MIS Assignments6-13 To enter an Agent ID name or numberTo erase data 6-14Numeric Mode Automatic Call DistributionProgram 14-2Overview Program 14-2– ACD Supervisor Passwords6-15 Initialized Default Port 6-16Automatic Call Distribution SELECT = SELECT = ACD Group Number6-17 Program *14-2OverviewPattern Program 14-3– Announcement/Music Port and Queue6-18 Initialized Default: all blanks6-19 Program 14-3OverviewCode 1 Announcement Port One Code 2 Announcement Port TwoAutomatic Call Distribution 6-20Strata DK Programming 5/00 Code6-21 Program 14-4– Queue Time Out Overflow DestinationInitialized Default: Port Automatic Call Distribution6-22 Program 14-4Overview= Queue Timer 6-23Automatic Call Distribution SELECT =6-24 Program 14-5OverviewOverflow Operation 6-25Call Queue Overflow Point OP Guide Non-RepeatingQueue Announcement 6-266-27 Program 14-6– After Shift Service DestinationProgram 14-6– After Shift Service Destination Initialized Default Destination = Incoming port6-28 Program 14-6OverviewProgram 14-71Overview Program 14-71– Queue Size for Alarm, Immediate6-29 AssignmentsProgram 14-72Overview Program 14-72– Queue Size for Alarm6-30 Program 14-73Overview Program 14-73- Queue Size for Alarm6-31 DATA = 0: No Alarm Program 14-8– Alarm Pattern AssignmentsDATA = 1: Immediate Alarm DATA = 2: Call Waiting Alarm 1 andExample 6-33Program 14-9Overview Program 14-9– Work Unit Assignments6-34 6-35 Program 71 – DID/Tie/DNIS/ANI LinesProgram 35 – Station Class of Service Program 15 – Ground/Loop/Tie/DID Line OptionsAutomatic Call Distribution 6-36Program 90, 91-1,or 91-9initializes Program Automatic Call Distribution 6-37Call $&+HOSAutomatic Call Distribution 6-38Strata DK Programming 5/00 6-39 Related ProgramsProgram 39 Overview Flowchart 6-1ACD Group Call Routing 6-40Automatic Call Distribution NotesFlowchart 6-2ACD Group Queue/Overflow Operation 6-41Automatic Call Distribution Automatic CallFlowchart 6-3ACD Time Out Overflow 6-42Automatic Call Distribution Strata DK Programming 5/00Automatic Call Distribution 6-43Strata DK Programming 5/00 NotesFlowchart 6-5After Shift Operation 6-44Automatic Call Distribution Strata DK Programming 5/00Automatic Call Distribution 6-45Strata DK Programming 5/00 NotesAutomatic Call Distribution 6-46If the agent presses a DN or another Strata DK Programming 5/00Automatic Call Distribution 6-47Strata DK Programming 5/00 Overflow after announcement/music orStart: call enters queue from ACD Flowchart 6-48Automatic Call Distribution Strata DK Programming 5/00Start: call enters queue from ACD Flowchart 6-49Automatic Call Distribution Two announcements, then continued music•the queue timer in Program 11-1expires 6-50•the disconnect timer in Program 11-9expires Automatic Call DistributionSystem Programs Overview ISDNISDN FlowchartSystem Programs Overview ISDN Related Programs ISDN Related ProgramsISDN Related Programs ISDNProgram *16 Standard TrunksPrimary Rate Interface PRI Programming Trunk Programs OverviewProgramming for ISDN CO Switch Type Guidelines for Programming ISDN Calling FeaturesProgramming for ISDN PRI DID Type Call When connecting to a DMS XXX with NI1 protocol Guidelines for Programming ISDN Calling Featuresmust be Off in Program *66-3when this LED is On ISDNGuidelines for Programming ISDN Calling Features Programming for ISDN PRI DNIS Type CallISDN Table 7-3ISDN PRI DNIS Type Call ProgrammingGuidelines for Programming ISDN Calling Features Programming for ISDN PRI LDN Type CallISDN T1 Example Call-By-CallOverview7-10 7-11 Call-by-CallLine SharingExample 7-12 Call-by-CallMin/Max ControlExample Call-by-CallProgramming Time Zones7-13 7-14 Program 16 - Assign CO Line GroupsProgram 16 – Assign CO Line Groups Program *16 Overview Program *16 – ISDN Trunk Group Type Assignment7-15 Program *42 Series Overview Program *42 – Clock Source7-16 7-17 Program *43-1~3OverviewProgram *43-1Overview 7-18 Program *43-2OverviewProgram *43-3Overview Program *43-3– Network PRI Interface AssignmentProgram *43-4Overview 7-197-20 Program *44 OverviewBRI Trunk Number SPID Type7-21 Program *60 OverviewProgram *61 Overview Program *61 - Analog Trunk Services for ISDN7-22 Initialized Default: See belowProgram *62 Overview Program *62 – Non-ISDNStation Bearer Service7-23 Initialized Default: See belowProgram *63 Overview Program *63 – ISDN Dialing Parameters7-24 Program *64-1Overview Program *64-1– Direct Inward Dialing Parameters7-25 ISDN7-26 Program *64-2OverviewProgram *65 Overview Program *65 – ISDN Channel Group Assignment7-27 Program *66-1Overview Program *66-1– Channel Group Number Parameters7-28 7-29 Program *66-2Overview7-30 Program *66-4 Call-by-CallNetwork IDProgram *66-4Overview Record SheetProgram *66-3Overview Program *66-3– Channel Group/Trunk Parameters7-31 Program *66-4 Call-by-CallNetwork ID 7-32ISDN Program *66-3– Channel Group/Trunk Parameters7-33 Program *66-5Overview7-34 Program *66-6OverviewFor Programs *66-5and *66-6 Program *66-7Overview Program *66-7– LDN/Trunk Group Assignments7-35 Initialized Default: BlankProgram *67-1Overview Program *67-1– Trunk Group Call Direction7-36 Initialized Default Both Way7-37 Program *67-2OverviewProgram *67-2– Call Types for ISDN Trunk Group Supported7-38 Program *67-3OverviewInitialized Default: Default = ISDN7-39 Program *67-4OverviewInitialized Default: 23 maximum default channels ISDNProgram *67-5Overview Program *67-5– Multiple Time Zone Settings7-40 7-41 Program *68-1OverviewLED 01: Outgoing Caller ID LED 02: Outgoing Caller ID Status ChangeProgram *68-2Overview Program *68-2– Outbound CNIS Parameters7-42 Program *69-1Overview Program *69-1– CNIS Presentation Parameters7-43 Program *69-2Overview Program *69-2– Special Number Assignment7-44 Operation Overview E911S004 3710 3710 08:14 SMDR5833710 911 MARY MProgramming Overview LED 10~07: CAMA Trunk Circuits Enabled/Disabled LED 11: CAMA Operation Enabled/DisabledProgram *11-0– E911/CAMA Trunk Assignments Program *11-0OverviewLED 02: CAMA Trunk Disconnect Operation Options Program *11-1Overview Program *11-1– CAMA Trunk Group Line AssignmentsHunt from CAMA Program *11-2OverviewHunt to CAMA Trunk Trunk GroupProgram *11-5Overview Program *11-5– CAMA Digits Sent on 911 CallsProgram *11-6Overview Program *11-6– E911 Interdigital Timer8-10 Program *11-8OverviewInitialized Default: Data, Blank E911Program *12 Overview Program *12 – CESID Station Information8-11 NYY = Office Code XXXX= Station Directory Number 8-128-13 Program *13 OverviewProcessor Type: DK40i, all RCTUs and BCUs Release E911 8-14Strata DK Programming 5/00 GL-1 GlossaryTerm DefinitionGlossary GL-2Term DefinitionGlossary GL-3Term DefinitionGlossary GL-4Term DefinitionGlossary GL-5Term DefinitionGlossary GL-6Term DefinitionGlossary GL-7Term DefinitionGlossary GL-8Term DefinitionGlossary GL-9Term DefinitionSee RDTU GL-10Glossary TermIN-1 IndexIN-2 3-42 IN-33-42 8-10 Program *12 IN-4IN-5 IN-6 IN-7 IN-8