Automatic Call Distribution

Program 39 – Flexible Button Assignments for ACD Telephones

Flowchart 6-3 ACD Time Out Overflow

Call enters ACD queue: calls waiting in an ACD group’s queue can be sent to an overflow destination if they have been in queue longer than the time duration set in Program 11-1 (Queue Over ow Timer).

Notes

System [DNs] include: Program 04 [PDNs]/[SDNs] Program *04 [PhDNs]

DH = Distributed Hunt Group

Has the queue

No

overflow timer in Program

 

11-1 expired?

 

Call remains in queue: the Strata DK continuously monitors for an idle agent, queue overflow timer – time out, or overflow point per Program 14-5 (See ACD Flowchart 6-2).

Yes

CO lines will atttempt to exit the ACD group’s queue and will route to the group’s “Queue Time-out Overflow Destination” set in Program 14-4.

In some cases, if that destination is busy, the call remains in queue as shown below:

Only one destnation can be assigned in Program 14-4 per ACD group.

Or

Or

Or

Queue Timeout Overflow Destination is a system [DN], DH, or attendant port number (see Program 14-4).

Queue Timeout Overflow Destination is normal CO line ringing assignment (Program 14-4.)

Queue Timeout Overflow Destination is Strata DK built-in Auto Attendant. (Program 14-4).

Queue Timeout Overflow Destination is another ACD group (Program 14-4).

 

 

 

Yes

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is

 

Is destination

 

 

 

 

 

 

Is destination

 

 

 

 

 

 

 

 

 

the line

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ground/loop start

 

 

busy? (See Note.)

 

 

 

 

 

 

 

busy?

 

 

No

 

 

 

or Tie/DID/

 

 

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

 

 

 

 

 

 

 

DNIS/ANI?

Note If the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ground/

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

Ground/loop start:

 

 

 

Loop

 

 

 

 

Ring system, DH, [DN],

 

 

 

 

 

 

station port is

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

an RATU

 

 

 

 

or console port

 

 

 

 

 

ring system [DN] Per

 

 

 

 

 

 

 

 

Attendant Console

 

 

 

assigned in Program

 

 

 

 

 

Programs 81, 84, 87

 

 

 

 

 

 

 

 

port, the call overflows

 

 

14-4.

 

 

 

 

 

 

 

 

 

and *81, *84, *87

 

 

 

 

 

 

 

 

to the console: idle or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(no delayed ring).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

busy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tie/DID/DNIS/ANI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The call will remain in queue

 

 

 

 

 

 

 

 

 

 

RING system [DN]

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

per Program *14-2.

 

 

 

 

 

 

 

 

until an agent or an overflow

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

destination assigned in

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Program 14-4 or 14-5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

becomes idle.

 

 

 

 

 

 

 

 

 

Is the line

 

 

 

 

Ground/Loop

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ground/loop

or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

Tie/DID/DNIS/ANI?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ground/loop start: busy

 

 

 

 

 

Is

the

 

 

 

 

 

 

Tie/DID/

 

 

 

 

 

 

 

 

override ring system [DNs] per

 

 

 

 

destination in

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Programs 81, 84, 87 and *81,

 

 

 

 

Program 14-5 an idle

 

 

 

 

 

 

DNIS/ANI

 

 

 

 

 

*84, *87 (no delayed ring).

 

 

 

 

DH, ACD group, or

 

 

 

 

 

 

 

 

 

Is

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

system [DN]

 

 

 

 

 

 

 

 

 

the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

port?

 

 

 

 

 

 

 

system [DN] port

 

 

 

 

 

 

Tie/DID/DNIS/ANI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

assigned in

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Busy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

Program *14-2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

idle?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ring an idle agent in the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

overflow group or idle system

 

 

 

 

 

 

 

Idle

 

 

Ring the idle system [DN]

 

 

 

 

 

[DN] or DH assigned in

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

assigned in Program *14-2.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Program 14-5.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

Is an agent ACD Call button idle in the

overflow group?

No

Yes

Ring idle agent ACD Call button: if agent answers, talk on ACD call. if no answer, ring another idle agent ACD Call button or go to RNA destination (ACD Flowcharts 6-8~6-11).

The call remains in original queue until an agent ACD C all button or an overflow destination assigned in Programs 14-4 or 14-5 becomes idle.

Call connects to the DK Auto Attendant calls routed per AA assignment programs.

0876

6-42

Strata DK Programming 5/00

Page 339 Page 341
Page 340
Image 340
Toshiba dk14, DK40I, DK424I manual Flowchart 6-3 ACD Time Out Overflow, Dnis/Ani?
Page 339 Page 341

DK424, DK424I, DK40I, dk14 specifications

The Toshiba DK14 and DK40I are advanced digital video recorders (DVRs) that have redefined the standard for high-quality video surveillance systems. Designed primarily for security applications, both models boast a suite of impressive features, making them ideal choices for various environments, including commercial, retail, and educational settings.

The Toshiba DK14 stands out with its exceptional recording capabilities. It supports high-definition video capture, ensuring that every detail is captured with crystal clarity. The device can handle multiple camera inputs, allowing users to connect several surveillance cameras simultaneously, depending on the configuration. With its robust storage capacity, the DK14 can accommodate extended recording times, making it suitable for long-term surveillance needs.

One of the key characteristics of the DK14 is its user-friendly interface, which simplifies operation for both novice and experienced users. The system comes equipped with advanced motion detection technology, enabling it to trigger recording only when movement is detected, significantly optimizing storage use. Moreover, it features remote access capabilities, allowing users to monitor live feeds and review recorded footage from virtually anywhere via smartphone or computer.

In comparison, the Toshiba DK40I offers enhanced features targeted towards users requiring higher processing power and larger storage capabilities. This model is equipped with advanced compression technologies such as H.264, which reduces file sizes without compromising video quality. It can support higher-resolution cameras, further enhancing the clarity and detail of recorded footage.

The DK40I also prides itself on its scalability, accommodating numerous input channels, making it suitable for expansive surveillance setups. Another significant feature is its sophisticated alarm management system, which can integrate with various security sensors and alarms, providing users seamless control over their security environment. The device also supports various video outputs, including HDMI and VGA, ensuring compatibility with a wide range of display systems.

Both models utilize Toshiba's commitment to reliability and performance, incorporating high-grade components designed to withstand the rigors of continuous operation. They are engineered for ease of maintenance, with options for firmware updates and technical support, ensuring that users benefit from the latest advancements in surveillance technology.

Overall, Toshiba’s DK14 and DK40I represent cutting-edge solutions in the realm of digital video recording, offering exceptional performance, versatility, and user-friendly features to cater to diverse surveillance needs.
Top Page Image Contents