Toshiba DK424 6-23, Automatic Call Distribution, Select =, DATA = Destination, = Queue Timer

Automatic Call Distribution

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

Initialized Default: Overflow point = 0 (no overflow point)

✱

￿

✱￿￿

￿

✱￿￿

✱￿￿

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

+ROG

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

￿

+ROG

SELECT = 5

DATA = Destination

SELECT = ACD Group Number

SELECT= Overflow Point (1~3)

= Queue Timer (0)

Automatic Call Distribution

Processor	ACD Group Numbers	[PDN] Port Range	[PhDN] Port Range
DK40i	01~08	000~027	500~527
RCTUA	01~078	000~031	500~531
RCTUBA/BB	01~08	000~079	500~079
RCTUC/D	01~16	000~239	500~739
RCTUE/F	01~16	000~335	500~835
B1CU	01~08	000~055	500~579
B2CAU/CU	01~16	000~111	500~739
B3CAU/BU	01~16	000~191	500~739
B5CAU/BU	01~16	000~335	500~8355

	Data	Overflow Point and Ring No Answer Routing Destination
OP0, OP1, OP2, OP3		Overflow Point (OP) Destination (Incoming Port 000). Only one
		OP can be programmed. For No Overflow, select DATA=0.
301~308		ACD Group (DK40i, RCTUA, RCTUBA/BB, B1CU)
301~316		ACD Group (RCTUC/D, B2CAU/BU, B3CAU/BU)
401~416		ACD Group (RCTUE/F, B5CAU/BU)
320	(DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/B)	Auto Attendant (DK Built-in)
420	(RCTUE/F, B5CAU/BU)
321	(DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/BU)	Normal CO line; Ring assignments not including delayed ringing
421	(RCTUE/F, B5CAU/BU)	assignments
See [PhDN] Port Range		[PhDN] Program *04 Port Number
900~915		Distributed Hunt Group Program *04 Port Number

ACD Group

Number

Overflow Point

RNA and Overflow Point Destination

ACD Group

Number

Overflow Point

RNA and Overflow Point Destination

Strata DK Programming 5/00 6-23