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Toshiba DK40I, dk14, DK424I manual Enter Program 09. “SELECT” appears on the LCD

Models: DK40I dk14

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1.Enter Program 09. “SELECT” appears on the LCD.

Automatic Call Distribution

Program 09 – Auto Attendant Prompt/ACD Group Assignments

➤To enter two-digit dialing prompts along with their destination group numbers

1.Enter Program 09. “SELECT” appears on the LCD.

2.Press the desired leading digit. “AUTO ATT DIAL” displays on the LCD.

3.Press✱ then the +ROG button. The first digit will now be set.

4.Press 6SNU, then press a second digit. “AUTO ATT DIAL” displays on the LCD. Enter .

5.Enter the destination ACD Group number assigned to the two-digit prompt, then press the +ROG button.

6.To complete more second digit prompt-station entries, repeat Steps 4 and 5.

Notes

●When transmission and DTMF levels are lower than normal or when the digital announcement voice frequencies match DTMF digital frequencies (talk-off), AA efficiency may be improved with two-digit dialing options, instead of one-digit dialing options.

●

Press button LED 01 to delete data.

Program 78-61~63 overrides CO line assignments in Program 14-0, which means CO lines that are assigned to AA and ACD Groups will be routed to the AA.

6-4	Strata DK Programming 5/00

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Toshiba DK40I, dk14, DK424I manual Enter Program 09. “SELECT” appears on the LCD

Contents

726+,%$ Digital Business Telephone SolutionsProgramming Manual Software Release Software Release 4.3 and ACDRadio Frequency Interference Strata DK General End User InformationFCC Requirements Important Notice — Music-On-HoldChapter 1 – Overview ContentsIntroduction Chapter 2 – Initialization & Test3-12 Chapter 4 – Toll Restriction Chapter 5 – Least Cost Routing Chapter 6 - Automatic Call Distribution Chapter 7 – ISDNChapter 8 – E911 Glossary/Index IntroductionOrganization Enter Conventionsviii See FigureRelated Documents/Media Installation and ProgrammingFeature Description General DescriptionsQuick Reference Guides CD-ROMsOverview Numerical Program ListingProgram Title OverviewNumerical Program Listing SystemOverview OverviewNumerical Program Listing Strata DK Programming 5/00Toll Restriction Class Parameters OverviewNumerical Program Listing Strata DK Programming 5/00Direct Inward Dialing Parameters OverviewNumerical Program Listing Strata DK Programming 5/00Call Forward Station Ring Assignment Release OverviewNumerical Program Listing Strata DK Programming 5/00Feature or Topic Alphabetical Program ListingFeature or Topic OverviewStrata DK Programming 5/00 OverviewAlphabetical Program Listing DNISStrata DK Programming 5/00 OverviewAlphabetical Program Listing Physical Port Display/Change1-10 How to Program a Strata DK SystemProgramming Section Layout see FigureTo use the program sequence on the record sheet Program Sequence1-11 1-12 Multidimensional ProgramsProgramming Data Variations Simple ProgramsProgramming LED Buttons Keystrip Template 1-13To check the status of a CO line in Program Step 2 Initialize the System First-timeProgrammingStep 1: Check Minimum Hardware Requirements 1-14Step 5: Set Date, Time and Day Step 3: Run Programs 03 andStep 4: Run Program Step 6: Run Additional Programs as RequiredOverview Programming Examples1-16 Programming ExamplesInitialization & Test Program 91-9– System Initialization Program 91-9OverviewProgram 91-9– System Initialization Program 91-9ExampleInitialization & Test “Programming Examples” on PageProgram 90 – Initialize Programs 00~*99 Program 90 OverviewProgram 90 – Initialize Programs 00~*99 Program 90 ExampleInitialization & Test 6SNU6SHDNHU+ROGProgram 91-1Overview CAUTION! Running Program 91-1drops all calls6SNU6SHDNHU+ROG Program 91-1ExampleInitialization & Test 6SNU6SHDNHUProgram 91-2Overview Programming Taking EffectProgram 92 – Initializing Misc. Backup RAM Program 92 Overview5. Select one of the following Program 92 Example2-10 Initialization & Test 2-11Program 92 – Initializing Misc. Backup RAM Action press buttons + LED ButtonsInitialized Default: None Program 00 – Part 1: Software Check2-12 Password =2-13 Program 00 Part 1 - OverviewProgram 00 Part 1 - Example Code 0, ROM VersionProgram 00 – Part 1: Software Check 2-14Initialization & Test 1111General RAM Test Backup RAM TestProgram 00 – Part 2: Processor RAM Test Display General RAM Test Results2-16 Display Backup RAM Test ResultsProgram 00 Part 2 - Overview TEST 2 X=OK Y=OKSystem & Station Program 01 OverviewProgram 02 Overview Program 03 for DK14 – Slot Assignments System & Station DK40i Base KSUDK40i Expansion KSU Processor Type: DK40i Program Type: SystemProgram 03 for DK40i - Overview DK424 Expansion Cabinet DK424 Base CabinetDK424 Expansion Cabinet DK424 Expansion CabinetDK424 Expansion Cabinet DK424 and DK424i PCB CodesDK424 Expansion Cabinet DK424 Expansion CabinetDK424i Expansion Cabinet DK424i Base CabinetDK424i Expansion Cabinet DK424i Expansion CabinetDK424i Expansion Cabinet Program 03 for DK424i - OverviewPIOU/PIOUS/RSSU RWIU 3-10RCIU/RCIS or RCIU2/RCIS RCTU and BCUSystem & Station Program 03 Example3-11 6SNU6SHDNHU+ROGInitialized Default: All cabinets = Program *03 - Overview3-12 System & Station3-13 Program 04 – Station Logical Port PDN AssignmentDK14 Record Sheet System & StationDK40i Record Sheet 3-14System & Station DK424 or DK424i Record Sheet3-15 Program 04 – Station Logical Port PDN AssignmentLogical & Program 04 Overview3-16 SystemSystem & Station Program 04 Example3-17 Program 04 – Station Logical Port PDN AssignmentSystem & Station 3-18Initialized Default: See the legend below Program Type: StationProgram *04 Overview 3-19Initialized Default: See record sheet Program 05 – Flexible Access Code Numbering3-20 Program 05 – Flexible Access Code NumberingSystem & Program 05 Overview3-21 Program *05 Overview 3-22Initialized Default: Blank Program 09 Overview3-23 System & Station3-24 To assign a digit menu prompt to an ACD GroupSystem & Station 3-25Initialized Default See legend below Processor Type: See legend belowProgram *09 Overview 3-26System & Station Program 10-1– System Assignments, Part 1 of3-27 Program Type: System3-28 LED 17: Station-to-StationCall Volume PADProgram 10-1Overview LED 20: Two-COLine ConferenceLED 07: Ring Transfer of CO Line Allowed LED 04: Dual-tone Multi-frequencyDTMF Signal Time3-29 LED 06: CO Line Repeat RingingSystem & Station Program 10-2– System Assignments, Part 2 of3-30 Program Type: SystemLED 20: Padded Tone Return Program 10-2Overview3-31 LED 18 Two-COLine ConferenceLED 14: Privacy Override Warning Tone 3-32LED 15: External Page Included with All Call Page LED 13: Auto Callback Camp-onToneLED 07: Standard Telephone Distinctive Ring 3-33LED 08: Display Dialed Number Timing LED 05 Music-on-holdor Ring Back Tone3-34 LED 01: Tone First/Voice First-DSSConsole3-35 Program 10-3– System Assignments, Part 3 ofProgram 10-3Overview LED 20: SMDI Message Desk Number3-36 LED 19: Speed Dial Entry TimeoutLED 14: RS-232Voice Mail Signaling Method LED 08: Caller ID / Automatic Number ID 3-37LEDs 13-10:SMDI Station Number Digit Length LED 09: SMDI Bellcore Standard VersionLEDs 01~04: Amplified Conference Assignments Example3-38 Program 10-4Overview LED 10 Not Used LED 11 PRI ISDN TimerProgram 10-4- ACD/ISDN/Tandem Parameters 3-39Release 4.3 Only LED 12: BRI ISDN TimerLED 14: ISDN Start Button Access Code Release 3-403-41 DK40i = RCTUA = RCTUBA/BB, B1CU =Initialized Default: See each program Program *10 – Enhanced 911 Operation3-42 Initialized Default: BlankPrograms *10-11and *10-12Overview Program *10-91– E911 Interdigit TimerProgram *10-92– E911 Pause Before Send Timer 3-43Program 12 Overview Code 1: Standard Telephone Ring Down TimerProgram 12 – System Assignments, Basic Timing 3-44Code 4: Flashing Timing 3-45Code 3: Pause Timing Code 5: Pause After Flash3-46 Program 13 – Defining the Message CenterProgram 13 Overview Initialized Default: All LEDs are Off Program 15 – Ground/Loop/Tie/DID Line Options3-47 System & Station3-48 Code 1: CO Outgoing SignalProgram 15 Overview Code 2: Line Pulse DP RateCode 5 Tandem Line Connection 3-49Code 4: Automatic Release AR Time Code 8: Operation After CO Line Flash3-50 Program *15 - CO Line Tenant AssignmentsProgram *15 Overview System & StationSystem & Station Program 16 – Assign CO Line Groups or Dial3-51 Program Type: SystemTie Lines Program 16 Overview3-52 3-53 Program 17 – DID/Tie Line OptionsProgram 17 Overview LEDs 09, 10 and 14~20LED 07: ANI Receive Line Option 3-54LED 08: ANI/DNIS Digit Format LED 06: Telephone LCD Display Option ANI or DNISLED 02: Wink/Immediate 3-55LED 03: DID Camp-on/Busy LED 01 Page/Handsfree AnswerbackProgram Type: System Initialized Default: No data Program *17 Overview3-56 System & StationPEKU/PESU Program 19 Overview3-57 QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTUDK40i Base, PDKU, RDSU, KCDU Digital Port Number Program 20 Overview3-58 LEDs 17~20: Data Security Groups Typical LED Settings for Program3-59 LEDs 12~16LED 06: DTR Pulse LED 02 AT Commands and Result Codes3-60 LED 05: Auto Pause Behind PBXProgram 21 – Modem Pool Port Assignments Program 21 – Modem Pool Port Assignments3-61 Processor Type: DK14, DK40i, all RCTUs and BCUsProgram 21 Overview 3-62Program 22 Overview 3-63Note See Program 23 legend for port ranges Initialized Default: No ports assignedInitialized Default: No ports assigned System & Station3-65 Programs 23 and 24 OverviewProgram 25-1Overview Initialized Default: 20 seconds before overflowSystem & Station Program 26 – Built-inAA Camp-onBusy Time3-66 Program Type: StationProgram 26 Overview 3-67Program Type Station Initialized Default VR=2 Program 27 Overview3-68 Total DKT Volume Range VRProgram Type: Station 3-69System & Station Processor Type: DK40i, all RCTUs and BCUsProgram 28 Overview 3-70System & Station 3-71Code Table and Legend Program Type: StationProgram 29-1~8Overview 3-72Group 3-73System & Station Group3-74 Program *29 – Add-onModules Button AssignmentsProgram *29 Overview System & StationButton Assignments 3-75Program 30 – Station Class of Service Program 30 – Station Class of Service3-76 System & StationLED 20: SLT/ISDN Terminal “#” Dial Program 30 Overview3-77 LED 19: Privacy OverrideLED 14: Verified Account Code 3-78LED 15: Change Verified Account Code LED 10: Change DISA Security CodeLED 09: Change Toll Restriction TR Override Code LED 06: Automatic Busy Redial ABR Access3-79 LED 08: Forced Account CodeLED 03 Microphone Button On at Start of Call Program 30 - Example3-80 LED 02: Mic Button - Locked/MomentarySystem & Station 3-81Program 30 – Station Class of Service +ROG3-82 Program *30 – Telephone Group Page AssignmentsProgram *30 Overview Initialized Default Program 31 – Station Class of Service3-83 Program 31 – Station Class of ServiceProgram 31 Overview 3-84LED 20: Toshiba Stratagy/VP B + Station Number LED 17: End-to-endSignal RCV VM3-85 LED 16: Receive Voice Mail VM ID CodeLED 11: Busy Override BOV Tone 3-86LED 13 OCA Handset Warning Tone LED 04 Voice Mail VM to VM Call Blocking 3-87LED 05~08: Voice Mail VM Groups 1~4 3-88 LED 03: Off-hookCall Announce OCA Enabled ReceiveLED 01: Handsfree Disabled LED 02: Handsfree No Warning3-89 Program *31 – Group Pickup AssignmentsProgram *31 Overview System & Station Program 32 - Automatic Preference3-90 Program Type: StationProgram 32 Overview 3-91Program Type: Station Initialized Default: Blank Program *32 Overview3-92 System & StationStrata DK Programming 5/00 3-93System & Station Processor Type: DK14, DK40i, all RCTUs and BCUs6SNU6SHDNHU+ROG Program 33 - Example3-94 6SNU6SHDNHUInitialized Default: Blanks no data Program *33 – PhDN Owner Telephone Assignment3-95 System & StationProgram *33 Overview 3-963-97 Program 34 – Hold Recall TimingProgram 34 Overview System & StationProgram *34 – Station Class Of Service Program *34 – Station Class Of Service3-98 Initialized Default: LED 01 On for all portsProgram *34 Overview 3-99Program 35 – Station Class of Service Program 35 – Station Class of Service3-100 System & StationLED 18: Automatic Hold Program 35 Overview3-101 LED 15: ISDN Immediate DIaling 3-102LED 17: Continuous DTMF Tones Off Table 3-2ISDN Immediate Dialing for Call TypesLED 07~12 3-103LEDs 13 and 14 Toll Restriction After Answer LED 05: LCD Individual Message LED 06: Disable Hold Display Scrolling Release3-104 LED 04: Message Waiting RCV3-105 Program 36 – Fixed Call ForwardProgram 36 Overview Program *36 Overview 3-1063-107 Program 37 – Ring Transfer Camp-onRecall TimeProgram 37 Overview 3-108 Program *37 - Park Recall TimingProgram *37 Overview System & StationSystem & Station 3-109Initialized Default: Assigns Code 31 to all ports Program Type: StationProgram 38 Overview 3-110System & Station Assignments for Electronic Telephone Keystrips3-111 Strata DK Programming 5/00 3-112System & Station 40, 60,Timer Program 12-1expires 3-113DH DN that should ring when the Ring-Down System & StationProgram *38 Overview 3-114Initialized Default: See Program Program 39 – Flexible Button Assignments3-115 System & StationProgram 39 Overview Feature Buttons AssignmentsTo assign features to flexible buttons 3-116Program 39 – Flexible Button Assignments 3-117System & Station Table3-118 3.See Program *15 for Tenant Group assignmentsTo assign directory numbers to flexible buttons Directory Number Button Assignments3-119 Program 39 – Flexible Button Assignments 3-120System & Station Button Type3-121 Set Call Forward for PhDNs3-122 Alert Signal Button AssignmentsStrata AirLink does not support this feature System & StationSystem & Station Alert Signal Button Programming Example3-123 Program 39 – Flexible Button AssignmentsProgram Type: Station 3-124System & Station Processor Type: DK14, DK40i, all RCTUsProgram *40 Overview 3-1253-126 Program *41 for DK424 – T1 Assignment Series PartSeries Overview Program *41-1OverviewInitialized Default 1 = Loop Start Program *41-2 – T1 Channel Assignments3-127 System & StationProgram *41-3Overview 3-128Program *41-2Overview Initialized Default: 5 -6dBSystem & Station 3-129Initialized Default: 4 -3dB Program *41 for DK424 – T1 Assignment Series PartProgram *42-2Overview Release 3.1 and earlier Program *42 for DK424 – T1 Assignment Series PartProgram *42-1Overview Release 3.1 and earlier 3-1303-131 Processor Type: DK14, DK40i, all RCTUs and BCUsProgram *50 Overview 3-132Initialized Default: No memory for all ports Program *51 – Station Memory Allocation3-133 System & StationProgram *51 Overview 3-134SELECT = Caller ID or ANI CO Line Number 3-135System & Station CLASS OWNER = the station port number thatProgram *52 Overview 3-136Program 58-2 – Attendant Console Display Type Program 58-1 – Attendant Console Overflow TimerProgram 58 – DK424 Attendant Console Series Part 3-137LED 01 Attendant Console Display Type 3-138Program 58-2Overview LED 02: Answer Button Operation3-139 Program 58-5OverviewConsole 3-140Console ConsoleSystem & Station Program 59 Overview3-141 SystemSystem & Station 3-142Additional Feature Button Codes Table3-143 See Program *15 for Tenant Group assignments3-144 Program 60-1– SMDR Data Output OptionsProgram 60-1Overview System & Station 3-145Initialized Default: Item 2: 10 seconds Program Type: SystemItem 2 SMDR Threshold Time Program 60-2-7Overview3-146 Item 3: SMDR OutputInitialized Default: No digits 3-147Program 60-8Overview System & StationProgram Type: System Initialized Default: Blank Program 69 – Verified Account Codes3-148 System & StationAccount Code Digit Length Program 69 Overview3-149 Full and Partially Verified Account CodesSystem & Station 3-150Initialized Default: 000 for all VACNs Program Type SystemProgram 70 Overview 3-151Program 71-0:DID / Tie / DNIS / ANI Lines Program 71 – DNISDNIS Addresses DNIS/ANI Routing Destinations3-153 Program 71-5:DNIS Number Name DisplayDNIS Record Sheet System & Station3-154 Program 71-0OverviewProgram 71-1~71-3Overview DNIS AddressProgram 71-4Overview 3-155Program 71-5Overview 3-156Program Type: System 3-157System & Station Processor Type: DK14, DK40i, all RCTUs and BCUsProgram *71, *72, *73 Overview First Telephone GroupSecond Telephone Group 3-1583-159 Program 72 – DNIS Number Network TableAssignments Program Type: System Initialized Default: BlankProgram 72 Overview 3-1603-161 Program 74 – System NT Button Lock PasswordProgram 74 Overview 3-162 Program 76-1X-Y– DK14, DK40i, all RCTUs and BCUsProgram 76-1Overview Initialized Default: All ports 2400 bps Program 76-2Overview3-163 System & Station3-164 Program 77-1– Peripheral Options Door PhonesRSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU Initialized Default: All LEDs are OffLED 20: Door Lock Time Program 77-1Overview3-165 LED 15: RMDS ProtocolLED 14: RMDS or IMDU Modem LED 10: DKi Admin/Backup3-166 LED 08: Door Phone Ring On External PageLED 05: MOH/NT Relay DK40i, DK424 3-167LED 06: NT Relay System & Station 3-168Initialized Default: All LEDs are Off Program Type: StationLED 20: Door Phone Ring Count Program 77-2Overview3-169 LEDs 04, 08, 12, and 16: Door Lock AssignmentsInitialized Default: Zones 1~4 assigned to tenant Program 77-3Overview3-170 System & StationProgram 77-4Overview 3-1713-172 Initialized Default: All LEDs are Off Program 78 – CO Line Special Ringing Assignments3-173 System & StationProgram 78 Overview Feature 2: DISA CO Line AssignmentFeature 5: Ring IMDU or RMDS Maintenance Modem 3-174Initialized Default: All LEDs are Off Program 79 – Door Phone Ringing3-175 System & StationLEDs 01~12: Door Phone Ring Program 79 Overview3-176 3-177 Program *79 – Door Phone to DN FlashingProgram *79 Overview AssignmentsProgram 80 Overview 3-178Program *80 Overview 3-179Program Type: System 3-180System & Station Processor Type: DK14, DK40i, all RCTUs and BCUsStation Ringing Modes Program 81~89 OverviewAuto Attendant 3-181Attendant Console DK424 only Auto Attendant Delay RingTo set Auto Attendant Delay Ring operation 3-182To program the example 3-183Auto Attendant Program Example Program Type: System 3-184System & Station Processor Type: DK14, DK40i, all RCTUs and BCUsProgram *81 Programs *81, *84 and *87 Overview3-185 Program *841.PDN belongs to Standard Telephone 3-186System & Station 3.See Program *343-187 Program Type: System Initialized Default: Blank Program 93 – CO Line Identification3-188 System & StationTo enter CO line identification Program 93 Overview3-189 Numeric Mode3-190 Program 97 – Printing Program Data through SMDRProgram 97 Overview Initialized Default: Prints out customer databaseToll Restriction Methods Toll Restriction FeaturesToll Restriction Simple Toll RestrictionOffice Code Exception Tables Special Common Carrier AuthorizationStation Priority Classes 1~8 Toll Restriction Override by System Speed DialCompleting the Toll Restriction System Record Completing the Toll Restriction System RecordToll Restriction Program 40 – Station CO Line AccessProgram 40 – Station CO Line Access Program TypeProgram 40 Overview Tie LinesProgram Type Program 41 – Station Outgoing Call RestrictionToll Restriction Program 41 - Station Outgoing Call RestrictionProgram 41 Overview Automatic Busy Redial ABR overrides ProgramProcessor Type: DK14, DK40i, all RCTUs and BCUs Toll RestrictionProgram Type ButtonProgram 42-0Overview 4-10 Program 42-1~8- PBX/Centrex Access CodesProgram 42-1~8Overview Initialized Default: All LEDS Off Program 43 – 0 + Credit Card Dialing Option4-11 Toll RestrictionProgram 43 Overview 4-12Program 44-1~8Overview 4-13Program 44-91~93Overview 4-144-15 Program 45-1– LCR/Toll Restriction Dial PlanProgram 45-1Overview Plan 4-16Plan Plans 4~6 Post 1995 North American Numbering Plan NANP4-17 PlanPlan 4-18Plan 7 - 10XXX+1+NXX+NXX/NXX Plan4-19 Program 45-2– Toll Restriction DisableProgram 45-2Overview Program 45-2– Toll Restriction DisableItem Program 45-3~6Overview4-20 DescriptionItems 4 and 4-21Items 3 and 4-22 Program 45-8~9– Toll Restriction Override CodeProgram 45-8~9Overview SELECT = Program *45-1Overview4-23 DATA = Office CodeExample Centrex assume Program *45-2Overview4-24 4-25 Example 10-digitDialingProcessor Type: DK14, DK40i, all RCTUs and BCUs Program *45-3Overview4-26 Example Using or # as the First Digit on ISDN BRI/PRI4-27 Example4-28 Program *45-4– Special Code Dialing Sequence withProgram *45-4Overview LED 01: Pause following Program *45-3codeLCR Example 4-294-30 Program *45-5– Overlap Area CodeProgram *45-5Overview Program 46-2~4Overview 4-31Program Type 4-32Toll Restriction Processor Type: DK14, DK40i, all RCTUs and BCUsProgram 46-6~8Overview 4-33LED 01: 0 Restricted Programs 46-10~80Overview4-34 LED 03: 1+AC+555 and AC+555 Allowed 4-35LED 02: 01 Restricted Initialized Default: Leaves all LEDs Off Programs 46-11~46-81Overview4-36 Toll RestrictionProgram Type 4-37Toll Restriction Processor Type: DK14, DK40i, all RCTUs and BCUsProgram 47 Overview 4-38Toll Restriction 4-39Initialized Default 100 for all ports Program TypeDigit Restriction Program 48 Overview4-40 Station RestrictionParameters LCR FeaturesLeast Cost Routing Home Area CodeLCR Conditions Timeout after 0 ZeroLCR Station Access Priority Assignments Area Code and Office Code ExceptionsLCR CO Line Programming Reference Table Program 50-1Overview LED 01 Enable System LCRProgram 50-1– LCR Parameters LED 02: Not usedProgram 50-2Overview LED Button 04: Dial Tone After LCR AccessProgram 50-2– LCR Home Area Code Programs 50-31~5 – LCR Special Codes Programs 50-31~5 OverviewDATA = LDI Route Plan see Legend below Program 50-4OverviewSELECT = Program 50-5– LCR Local Call Plan Number Program 50-5OverviewOverview for Programs 51~54 Program 50-6- LCR Dial 0 Zero Time-outProgram 50-6Overview Least Cost Routing Program 51 – LCR Area Codes5-10 Program Type5-11 Program 51 OverviewHMIS Example ExampleProgram Type 5-12Least Cost Routing Program 50-2– LCR Home Area CodeExample Program 52 Overview5-13 ExampleProgram Type 5-14Least Cost Routing Program 50-2– LCR Home Area Code5-15 Installation Requiring Time Scheduling FeatureProgram 53 Overview Least CostRouting53 for the HMIS 5-16HMIS Example Least Cost Routing5-17 Program 54 – LCR Route Definition TablesProgram 54 Overview Least Cost RoutingCO Line Group assigned in Program 5-18Route Definition Number Modified Digits Table5-19 Program 55 – LCR Modified Digits TableProgram 55 Series Overview 5-20 of Dialed NumberProgram 55-0Overview Program 50-2- LCR Home Area Code 5-21Least Cost Routing Pause Entry Reference Programs 55-1,Program 55-1and 2 Overview 5-22Least Cost Routing Program 56 – LCR Station Group Assignments5-23 Program TypeHMIS Example Program 56 Overview5-24 Automatic Call Distribution Assignments Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS SlotProgram 03 Overview Program 09 Overview Program 09 – Auto Attendant Prompt/ACD GroupAssignments 1.Enter Program 09. “SELECT” appears on the LCD Program *09 Overview Related ProgramsInitialized Default: See table below Automatic Call DistributionLED 04: ACD Group Unavailable Destination LED 02: Not UsedLED 03 Supervisor Monitor Tone and Display Program 10-4– ACD/ISDN/Tandem ParametersAutomatic Call Distribution Program 11 – ACD Timing AssignmentsInitialized Default: See table below Program 11 – ACD Timing AssignmentsCode 4: Ring-Back-ToneRBT Timer Code 2: Ring Agent TimerCode 3 After Call Work Timer Program 11 OverviewCode 7: Call Waiting Alarm Timer Code 5: Music Timers 1, 2, andCode 6: Call Waiting Alarm Timer Code 8: Alarm Guard TimerCode 9: Call Disconnect Timer 6-10SELECT = Program 14-0Overview6-11 Light Button/LEDs of CO lines that should beProgram *14-1Overview Program 14-1– ACD Agent Identification CodeProgram 14-1Overview 6-126-13 Program 18 - Agent Names for SMIS/MIS AssignmentsProgram 18 Overview To enter an Agent ID name or numberNumeric Mode 6-14To erase data Automatic Call Distribution6-15 Program 14-2– ACD Supervisor PasswordsProgram 14-2Overview Automatic Call Distribution 6-16Initialized Default Port SELECT = SELECT = ACD Group NumberProgram *14-2Overview 6-176-18 Program 14-3– Announcement/Music Port and QueuePattern Initialized Default: all blanksCode 1 Announcement Port One Program 14-3Overview6-19 Code 2 Announcement Port TwoStrata DK Programming 5/00 6-20Automatic Call Distribution CodeInitialized Default: Port Program 14-4– Queue Time Out Overflow Destination6-21 Automatic Call DistributionProgram 14-4Overview 6-22Automatic Call Distribution 6-23= Queue Timer SELECT =Program 14-5Overview 6-24Call Queue Overflow Point OP Guide 6-25Overflow Operation 6-26 Non-RepeatingQueue AnnouncementProgram 14-6– After Shift Service Destination Program 14-6– After Shift Service Destination6-27 Initialized Default Destination = Incoming portProgram 14-6Overview 6-286-29 Program 14-71– Queue Size for Alarm, ImmediateProgram 14-71Overview Assignments6-30 Program 14-72– Queue Size for AlarmProgram 14-72Overview 6-31 Program 14-73- Queue Size for AlarmProgram 14-73Overview DATA = 1: Immediate Alarm Program 14-8– Alarm Pattern AssignmentsDATA = 0: No Alarm DATA = 2: Call Waiting Alarm 1 and6-33 Example6-34 Program 14-9– Work Unit AssignmentsProgram 14-9Overview Program 35 – Station Class of Service Program 71 – DID/Tie/DNIS/ANI Lines6-35 Program 15 – Ground/Loop/Tie/DID Line OptionsProgram 90, 91-1,or 91-9initializes Program 6-36Automatic Call Distribution Call 6-37Automatic Call Distribution $&+HOSStrata DK Programming 5/00 6-38Automatic Call Distribution Program 39 Overview Related Programs6-39 Automatic Call Distribution 6-40Flowchart 6-1ACD Group Call Routing NotesAutomatic Call Distribution 6-41Flowchart 6-2ACD Group Queue/Overflow Operation Automatic CallAutomatic Call Distribution 6-42Flowchart 6-3ACD Time Out Overflow Strata DK Programming 5/00Strata DK Programming 5/00 6-43Automatic Call Distribution NotesAutomatic Call Distribution 6-44Flowchart 6-5After Shift Operation Strata DK Programming 5/00Strata DK Programming 5/00 6-45Automatic Call Distribution NotesIf the agent presses a DN or another 6-46Automatic Call Distribution Strata DK Programming 5/00Strata DK Programming 5/00 6-47Automatic Call Distribution Overflow after announcement/music orAutomatic Call Distribution 6-48Start: call enters queue from ACD Flowchart Strata DK Programming 5/00Automatic Call Distribution 6-49Start: call enters queue from ACD Flowchart Two announcements, then continued music•the disconnect timer in Program 11-9expires 6-50•the queue timer in Program 11-1expires Automatic Call DistributionISDN System Programs OverviewSystem Programs Overview FlowchartISDN ISDN Related Programs ISDN Related ProgramsProgram *16 ISDNISDN Related Programs Standard TrunksTrunk Programs Overview Primary Rate Interface PRI ProgrammingProgramming for ISDN PRI DID Type Call Guidelines for Programming ISDN Calling FeaturesProgramming for ISDN CO Switch Type must be Off in Program *66-3when this LED is On Guidelines for Programming ISDN Calling FeaturesWhen connecting to a DMS XXX with NI1 protocol ISDNISDN Programming for ISDN PRI DNIS Type CallGuidelines for Programming ISDN Calling Features Table 7-3ISDN PRI DNIS Type Call ProgrammingISDN Programming for ISDN PRI LDN Type CallGuidelines for Programming ISDN Calling Features 7-10 Call-By-CallOverviewT1 Example Example Call-by-CallLine Sharing7-11 Example Call-by-CallMin/Max Control7-12 7-13 Time ZonesCall-by-CallProgramming Program 16 – Assign CO Line Groups Program 16 - Assign CO Line Groups7-14 7-15 Program *16 – ISDN Trunk Group Type AssignmentProgram *16 Overview 7-16 Program *42 – Clock SourceProgram *42 Series Overview Program *43-1Overview Program *43-1~3Overview7-17 Program *43-2Overview 7-18Program *43-4Overview Program *43-3– Network PRI Interface AssignmentProgram *43-3Overview 7-19BRI Trunk Number Program *44 Overview7-20 SPID TypeProgram *60 Overview 7-217-22 Program *61 - Analog Trunk Services for ISDNProgram *61 Overview Initialized Default: See below7-23 Program *62 – Non-ISDNStation Bearer ServiceProgram *62 Overview Initialized Default: See below7-24 Program *63 – ISDN Dialing ParametersProgram *63 Overview 7-25 Program *64-1– Direct Inward Dialing ParametersProgram *64-1Overview ISDNProgram *64-2Overview 7-267-27 Program *65 – ISDN Channel Group AssignmentProgram *65 Overview 7-28 Program *66-1– Channel Group Number ParametersProgram *66-1Overview Program *66-2Overview 7-29Program *66-4Overview Program *66-4 Call-by-CallNetwork ID7-30 Record Sheet7-31 Program *66-3– Channel Group/Trunk ParametersProgram *66-3Overview ISDN 7-32Program *66-4 Call-by-CallNetwork ID Program *66-3– Channel Group/Trunk ParametersProgram *66-5Overview 7-33For Programs *66-5and *66-6 Program *66-6Overview7-34 7-35 Program *66-7– LDN/Trunk Group AssignmentsProgram *66-7Overview Initialized Default: Blank7-36 Program *67-1– Trunk Group Call DirectionProgram *67-1Overview Initialized Default Both WayProgram *67-2– Call Types for ISDN Trunk Group Program *67-2Overview7-37 SupportedInitialized Default: Default = Program *67-3Overview7-38 ISDNInitialized Default: 23 maximum default channels Program *67-4Overview7-39 ISDN7-40 Program *67-5– Multiple Time Zone SettingsProgram *67-5Overview LED 01: Outgoing Caller ID Program *68-1Overview7-41 LED 02: Outgoing Caller ID Status Change7-42 Program *68-2– Outbound CNIS ParametersProgram *68-2Overview 7-43 Program *69-1– CNIS Presentation ParametersProgram *69-1Overview 7-44 Program *69-2– Special Number AssignmentProgram *69-2Overview E911 Operation Overview5833710 SMDRS004 3710 3710 08:14 911 MARY MProgramming Overview Program *11-0– E911/CAMA Trunk Assignments LED 11: CAMA Operation Enabled/DisabledLED 10~07: CAMA Trunk Circuits Enabled/Disabled Program *11-0OverviewLED 02: CAMA Trunk Disconnect Operation Options Program *11-1– CAMA Trunk Group Line Assignments Program *11-1OverviewHunt to CAMA Trunk Program *11-2OverviewHunt from CAMA Trunk GroupProgram *11-5– CAMA Digits Sent on 911 Calls Program *11-5OverviewProgram *11-6– E911 Interdigital Timer Program *11-6OverviewInitialized Default: Data, Blank Program *11-8Overview8-10 E9118-11 Program *12 – CESID Station InformationProgram *12 Overview 8-12 NYY = Office Code XXXX= Station Directory NumberProcessor Type: DK40i, all RCTUs and BCUs Release Program *13 Overview8-13 Strata DK Programming 5/00 8-14E911 Term GlossaryGL-1 DefinitionTerm GL-2Glossary DefinitionTerm GL-3Glossary DefinitionTerm GL-4Glossary DefinitionTerm GL-5Glossary DefinitionTerm GL-6Glossary DefinitionTerm GL-7Glossary DefinitionTerm GL-8Glossary DefinitionTerm GL-9Glossary DefinitionGlossary GL-10See RDTU TermIndex IN-1IN-2 3-42 IN-33-42 IN-4 8-10 Program *12IN-5 IN-6 IN-7 IN-8