Automatic Call Distribution

Program 09 – Auto Attendant Prompt/ACD Group Assignments

➤To enter two-digit dialing prompts along with their destination group numbers

1.Enter Program 09. “SELECT” appears on the LCD.

2.Press the desired leading digit. “AUTO ATT DIAL” displays on the LCD.

3.Press￿✱ then the +ROG button. The first digit will now be set.

4.Press 6SNU, then press a second digit. “AUTO ATT DIAL” displays on the LCD. Enter ￿￿.

5.Enter the destination ACD Group number assigned to the two-digit prompt, then press the +ROG button.

6.To complete more second digit prompt-station entries, repeat Steps 4 and 5.

Notes

●When transmission and DTMF levels are lower than normal or when the digital announcement voice frequencies match DTMF digital frequencies (talk-off), AA efficiency may be improved with two-digit dialing options, instead of one-digit dialing options.

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Press button LED 01 to delete data.

Program 78-61~63 overrides CO line assignments in Program 14-0, which means CO lines that are assigned to AA and ACD Groups will be routed to the AA.

6-4

Strata DK Programming 5/00

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Toshiba DK40I, dk14, DK424I manual Automatic Call Distribution
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