Automatic Call Distribution

Program 14-72 – Queue Size for Alarm 1

Program 14-72 – Queue Size for Alarm 1

Initialized Default: Queue Size = 010

✱￿ ✱￿￿ ￿ ✱￿￿

✱￿￿ ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿ ￿

SELECT = 72

SELECT = ACD Group No.

+ROG

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

￿

+ROG

DATA

=

Queue Size

 

 

Processor

ACD Group Numbers

Queue Size

DK40i

01~08

001~012

 

 

 

RCTUA

01~08

001~016

 

 

 

RCTUBA/BB, B1CU

01~08

001~048

 

 

 

RCTUC/D, B2CAU/BU, B3CAU/BU

01~16

001~144

 

 

 

RCTUE/F, B5CAU/BU

01~16

001~200

 

 

 

ACD Group Number

Queue Size

Program 14-72 Overview

The system causes the Supervisor 5HVHW￿4XHXH￿$ODUP button to flash and the Supervisor telephone to sound a one second On, one second Off beeping alarm when the number of calls in the ACD queue exceeds the number of calls set in this program for a time duration set in Program 11-6.

Program 14-8 DATA must be set to “2” if using this option (see Program 11-6 and Program 14-8 for more information).

6-30

Strata DK Programming 5/00

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Toshiba dk14, DK40I, DK424I manual Program 14-72 Queue Size for Alarm, Program 14-72 Overview, Select = ACD Group No
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