Programming Manual
Digital Business Telephone Solutions
726+,%$
Software Release Software Release 4.3 and ACD
FCC Requirements
Strata DK General End User Information
Radio Frequency Interference
Important Notice — Music-On-Hold
Introduction
Contents
Chapter 1 – Overview
Chapter 2 – Initialization & Test
3-12
Chapter 4 – Toll Restriction
Chapter 5 – Least Cost Routing
Chapter 7 – ISDN
Chapter 6 - Automatic Call Distribution
Chapter 8 – E911
Organization
Introduction
Glossary/Index
viii
Conventions
Enter
See Figure
Feature Description
Installation and Programming
Related Documents/Media
General Descriptions
CD-ROMs
Quick Reference Guides
Numerical Program Listing
Overview
Numerical Program Listing
Overview
Program Title
System
Numerical Program Listing
Overview
Overview
Strata DK Programming 5/00
Numerical Program Listing
Overview
Toll Restriction Class Parameters
Strata DK Programming 5/00
Numerical Program Listing
Overview
Direct Inward Dialing Parameters
Strata DK Programming 5/00
Numerical Program Listing
Overview
Call Forward Station Ring Assignment Release
Strata DK Programming 5/00
Feature or Topic
Alphabetical Program Listing
Feature or Topic
Overview
Alphabetical Program Listing
Overview
Strata DK Programming 5/00
DNIS
Alphabetical Program Listing
Overview
Strata DK Programming 5/00
Physical Port Display/Change
Programming Section Layout
How to Program a Strata DK System
1-10
see Figure
1-11
Program Sequence
To use the program sequence on the record sheet
Programming Data Variations
Multidimensional Programs
1-12
Simple Programs
To check the status of a CO line in Program
1-13
Programming LED Buttons Keystrip Template
Step 1: Check Minimum Hardware Requirements
First-timeProgramming
Step 2 Initialize the System
1-14
Step 4: Run Program
Step 3: Run Programs 03 and
Step 5: Set Date, Time and Day
Step 6: Run Additional Programs as Required
1-16
Programming Examples
Overview
Programming Examples
Initialization & Test
Program 91-9Overview
Program 91-9– System Initialization
Initialization & Test
Program 91-9Example
Program 91-9– System Initialization
“Programming Examples” on Page
Program 90 Overview
Program 90 – Initialize Programs 00~*99
Initialization & Test
Program 90 Example
Program 90 – Initialize Programs 00~*99
6SNU6SHDNHU+ROG
CAUTION! Running Program 91-1drops all calls
Program 91-1Overview
Initialization & Test
Program 91-1Example
6SNU6SHDNHU+ROG
6SNU6SHDNHU
Programming Taking Effect
Program 91-2Overview
Program 92 Overview
Program 92 – Initializing Misc. Backup RAM
2-10
Program 92 Example
5. Select one of the following
Program 92 – Initializing Misc. Backup RAM
2-11
Initialization & Test
Action press buttons + LED Buttons
2-12
Program 00 – Part 1: Software Check
Initialized Default: None
Password =
Program 00 Part 1 - Example
Program 00 Part 1 - Overview
2-13
Code 0, ROM Version
Initialization & Test
2-14
Program 00 – Part 1: Software Check
1111
Program 00 – Part 2: Processor RAM Test
Backup RAM Test
General RAM Test
Display General RAM Test Results
Program 00 Part 2 - Overview
Display Backup RAM Test Results
2-16
TEST 2 X=OK Y=OK
Program 01 Overview
System & Station
Program 02 Overview
Program 03 for DK14 – Slot Assignments
DK40i Expansion KSU
DK40i Base KSU
System & Station
Processor Type: DK40i Program Type: System
Program 03 for DK40i - Overview
DK424 Expansion Cabinet
DK424 Base Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 and DK424i PCB Codes
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424i Expansion Cabinet
DK424i Base Cabinet
DK424i Expansion Cabinet
DK424i Expansion Cabinet
PIOU/PIOUS/RSSU
Program 03 for DK424i - Overview
DK424i Expansion Cabinet
RCIU/RCIS or RCIU2/RCIS
3-10
RWIU
RCTU and BCU
3-11
Program 03 Example
System & Station
6SNU6SHDNHU+ROG
3-12
Program *03 - Overview
Initialized Default: All cabinets =
System & Station
DK14 Record Sheet
Program 04 – Station Logical Port PDN Assignment
3-13
System & Station
3-14
DK40i Record Sheet
3-15
DK424 or DK424i Record Sheet
System & Station
Program 04 – Station Logical Port PDN Assignment
3-16
Program 04 Overview
Logical &
System
3-17
Program 04 Example
System & Station
Program 04 – Station Logical Port PDN Assignment
Initialized Default: See the legend below
3-18
System & Station
Program Type: Station
3-19
Program *04 Overview
3-20
Program 05 – Flexible Access Code Numbering
Initialized Default: See record sheet
Program 05 – Flexible Access Code Numbering
3-21
Program 05 Overview
System &
3-22
Program *05 Overview
3-23
Program 09 Overview
Initialized Default: Blank
System & Station
To assign a digit menu prompt to an ACD Group
3-24
Initialized Default See legend below
3-25
System & Station
Processor Type: See legend below
3-26
Program *09 Overview
3-27
Program 10-1– System Assignments, Part 1 of
System & Station
Program Type: System
Program 10-1Overview
LED 17: Station-to-StationCall Volume PAD
3-28
LED 20: Two-COLine Conference
3-29
LED 04: Dual-tone Multi-frequencyDTMF Signal Time
LED 07: Ring Transfer of CO Line Allowed
LED 06: CO Line Repeat Ringing
3-30
Program 10-2– System Assignments, Part 2 of
System & Station
Program Type: System
3-31
Program 10-2Overview
LED 20: Padded Tone Return
LED 18 Two-COLine Conference
LED 15: External Page Included with All Call Page
3-32
LED 14: Privacy Override Warning Tone
LED 13: Auto Callback Camp-onTone
LED 08: Display Dialed Number Timing
3-33
LED 07: Standard Telephone Distinctive Ring
LED 05 Music-on-holdor Ring Back Tone
LED 01: Tone First/Voice First-DSSConsole
3-34
Program 10-3Overview
Program 10-3– System Assignments, Part 3 of
3-35
LED 20: SMDI Message Desk Number
LED 14: RS-232Voice Mail Signaling Method
LED 19: Speed Dial Entry Timeout
3-36
LEDs 13-10:SMDI Station Number Digit Length
3-37
LED 08: Caller ID / Automatic Number ID
LED 09: SMDI Bellcore Standard Version
3-38
Example
LEDs 01~04: Amplified Conference Assignments
Program 10-4- ACD/ISDN/Tandem Parameters
LED 10 Not Used LED 11 PRI ISDN Timer
Program 10-4Overview
3-39
LED 14: ISDN Start Button Access Code Release
LED 12: BRI ISDN Timer
Release 4.3 Only
3-40
DK40i = RCTUA = RCTUBA/BB, B1CU =
3-41
3-42
Program *10 – Enhanced 911 Operation
Initialized Default: See each program
Initialized Default: Blank
Program *10-92– E911 Pause Before Send Timer
Program *10-91– E911 Interdigit Timer
Programs *10-11and *10-12Overview
3-43
Program 12 – System Assignments, Basic Timing
Code 1: Standard Telephone Ring Down Timer
Program 12 Overview
3-44
Code 3: Pause Timing
3-45
Code 4: Flashing Timing
Code 5: Pause After Flash
Program 13 Overview
Program 13 – Defining the Message Center
3-46
3-47
Program 15 – Ground/Loop/Tie/DID Line Options
Initialized Default: All LEDs are Off
System & Station
Program 15 Overview
Code 1: CO Outgoing Signal
3-48
Code 2: Line Pulse DP Rate
Code 4: Automatic Release AR Time
3-49
Code 5 Tandem Line Connection
Code 8: Operation After CO Line Flash
Program *15 Overview
Program *15 - CO Line Tenant Assignments
3-50
System & Station
3-51
Program 16 – Assign CO Line Groups or Dial
System & Station
Program Type: System
3-52
Program 16 Overview
Tie Lines
Program 17 Overview
Program 17 – DID/Tie Line Options
3-53
LEDs 09, 10 and 14~20
LED 08: ANI/DNIS Digit Format
3-54
LED 07: ANI Receive Line Option
LED 06: Telephone LCD Display Option ANI or DNIS
LED 03: DID Camp-on/Busy
3-55
LED 02: Wink/Immediate
LED 01 Page/Handsfree Answerback
3-56
Program *17 Overview
Program Type: System Initialized Default: No data
System & Station
3-57
Program 19 Overview
PEKU/PESU
QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU
3-58
Program 20 Overview
DK40i Base, PDKU, RDSU, KCDU Digital Port Number
3-59
Typical LED Settings for Program
LEDs 17~20: Data Security Groups
LEDs 12~16
3-60
LED 02 AT Commands and Result Codes
LED 06: DTR Pulse
LED 05: Auto Pause Behind PBX
3-61
Program 21 – Modem Pool Port Assignments
Program 21 - Modem Pool Port Assignments
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-62
Program 21 Overview
3-63
Program 22 Overview
Initialized Default: No ports assigned
Initialized Default: No ports assigned
Note See Program 23 legend for port ranges
System & Station
Program 25-1Overview
Programs 23 and 24 Overview
3-65
Initialized Default: 20 seconds before overflow
3-66
Program 26 – Built-inAA Camp-onBusy Time
System & Station
Program Type: Station
3-67
Program 26 Overview
3-68
Program 27 Overview
Program Type Station Initialized Default VR=2
Total DKT Volume Range VR
System & Station
3-69
Program Type: Station
Processor Type: DK40i, all RCTUs and BCUs
3-70
Program 28 Overview
Code Table and Legend
3-71
System & Station
Program Type: Station
3-72
Program 29-1~8Overview
System & Station
3-73
Group
Group
Program *29 Overview
Program *29 – Add-onModules Button Assignments
3-74
System & Station
3-75
Button Assignments
3-76
Program 30 – Station Class of Service
Program 30 – Station Class of Service
System & Station
3-77
Program 30 Overview
LED 20 SLT/ISDN Terminal “#” Dial
LED 19: Privacy Override
LED 15: Change Verified Account Code
3-78
LED 14: Verified Account Code
LED 10: Change DISA Security Code
3-79
LED 06: Automatic Busy Redial ABR Access
LED 09: Change Toll Restriction TR Override Code
LED 08: Forced Account Code
3-80
Program 30 - Example
LED 03 Microphone Button On at Start of Call
LED 02: Mic Button - Locked/Momentary
Program 30 – Station Class of Service
3-81
System & Station
+ROG
Program *30 Overview
Program *30 – Telephone Group Page Assignments
3-82
3-83
Program 31 – Station Class of Service
Initialized Default
Program 31 – Station Class of Service
3-84
Program 31 Overview
3-85
LED 17: End-to-endSignal RCV VM
LED 20: Toshiba Stratagy/VP B + Station Number
LED 16: Receive Voice Mail VM ID Code
LED 13 OCA Handset Warning Tone
3-86
LED 11: Busy Override BOV Tone
LED 05~08 Voice Mail VM Groups 1~4
3-87
LED 04 Voice Mail VM to VM Call Blocking
LED 01: Handsfree Disabled
LED 03: Off-hookCall Announce OCA Enabled Receive
3-88
LED 02: Handsfree No Warning
Program *31 Overview
Program *31 – Group Pickup Assignments
3-89
3-90
Program 32 - Automatic Preference
System & Station
Program Type: Station
3-91
Program 32 Overview
3-92
Program *32 Overview
Program Type: Station Initialized Default: Blank
System & Station
System & Station
3-93
Strata DK Programming 5/00
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-94
Program 33 - Example
6SNU6SHDNHU+ROG
6SNU6SHDNHU
3-95
Program *33 – PhDN Owner Telephone Assignment
Initialized Default: Blanks no data
System & Station
3-96
Program *33 Overview
Program 34 Overview
Program 34 – Hold Recall Timing
3-97
System & Station
3-98
Program *34 – Station Class Of Service
Program *34 – Station Class Of Service
Initialized Default: LED 01 On for all ports
3-99
Program *34 Overview
3-100
Program 35 – Station Class of Service
Program 35 – Station Class of Service
System & Station
3-101
Program 35 Overview
LED 18: Automatic Hold
LED 17: Continuous DTMF Tones Off
3-102
LED 15: ISDN Immediate DIaling
Table 3-2ISDN Immediate Dialing for Call Types
LEDs 13 and 14 Toll Restriction After Answer
3-103
LED 07~12
3-104
LED 06 Disable Hold Display Scrolling Release
LED 05: LCD Individual Message
LED 04: Message Waiting RCV
Program 36 Overview
Program 36 – Fixed Call Forward
3-105
3-106
Program *36 Overview
Program 37 Overview
Program 37 – Ring Transfer Camp-onRecall Time
3-107
Program *37 Overview
Program *37 - Park Recall Timing
3-108
System & Station
Initialized Default: Assigns Code 31 to all ports
3-109
System & Station
Program Type: Station
3-110
Program 38 Overview
3-111
Assignments for Electronic Telephone Keystrips
System & Station
System & Station
3-112
Strata DK Programming 5/00
40, 60,
DH DN that should ring when the Ring-Down
3-113
Timer Program 12-1expires
System & Station
3-114
Program *38 Overview
3-115
Program 39 – Flexible Button Assignments
Initialized Default: See Program
System & Station
To assign features to flexible buttons
Feature Buttons Assignments
Program 39 Overview
3-116
System & Station
3-117
Program 39 – Flexible Button Assignments
Table
3.See Program *15 for Tenant Group assignments
3-118
3-119
Directory Number Button Assignments
To assign directory numbers to flexible buttons
System & Station
3-120
Program 39 – Flexible Button Assignments
Button Type
Set Call Forward for PhDNs
3-121
Strata AirLink does not support this feature
Alert Signal Button Assignments
3-122
System & Station
3-123
Alert Signal Button Programming Example
System & Station
Program 39 – Flexible Button Assignments
System & Station
3-124
Program Type: Station
Processor Type: DK14, DK40i, all RCTUs
3-125
Program *40 Overview
Series Overview
Program *41 for DK424 – T1 Assignment Series Part
3-126
Program *41-1Overview
3-127
Program *41-2 – T1 Channel Assignments
Initialized Default 1 = Loop Start
System & Station
Program *41-2Overview
3-128
Program *41-3Overview
Initialized Default: 5 -6dB
Initialized Default: 4 -3dB
3-129
System & Station
Program *41 for DK424 – T1 Assignment Series Part
Program *42-1Overview Release 3.1 and earlier
Program *42 for DK424 – T1 Assignment Series Part
Program *42-2Overview Release 3.1 and earlier
3-130
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-131
3-132
Program *50 Overview
3-133
Program *51 – Station Memory Allocation
Initialized Default: No memory for all ports
System & Station
3-134
Program *51 Overview
System & Station
3-135
SELECT = Caller ID or ANI CO Line Number
CLASS OWNER = the station port number that
3-136
Program *52 Overview
Program 58 – DK424 Attendant Console Series Part
Program 58-1 – Attendant Console Overflow Timer
Program 58-2 – Attendant Console Display Type
3-137
Program 58-2Overview
3-138
LED 01 Attendant Console Display Type
LED 02: Answer Button Operation
Program 58-5Overview
3-139
Console
3-140
Console
Console
3-141
Program 59 Overview
System & Station
System
Additional Feature Button Codes
3-142
System & Station
Table
See Program *15 for Tenant Group assignments
3-143
Program 60-1Overview
Program 60-1– SMDR Data Output Options
3-144
Initialized Default: Item 2: 10 seconds
3-145
System & Station
Program Type System
3-146
Program 60-2-7Overview
Item 2 SMDR Threshold Time
Item 3 SMDR Output
Program 60-8Overview
3-147
Initialized Default: No digits
System & Station
3-148
Program 69 – Verified Account Codes
Program Type: System Initialized Default: Blank
System & Station
3-149
Program 69 Overview
Account Code Digit Length
Full and Partially Verified Account Codes
Initialized Default: 000 for all VACNs
3-150
System & Station
Program Type System
3-151
Program 70 Overview
DNIS Addresses
Program 71 - DNIS
Program 71-0:DID / Tie / DNIS / ANI Lines
DNIS/ANI Routing Destinations
DNIS Record Sheet
Program 71-5:DNIS Number Name Display
3-153
System & Station
Program 71-1~71-3Overview
Program 71-0Overview
3-154
DNIS Address
3-155
Program 71-4Overview
3-156
Program 71-5Overview
System & Station
3-157
Program Type: System
Processor Type: DK14, DK40i, all RCTUs and BCUs
Second Telephone Group
First Telephone Group
Program *71, *72, *73 Overview
3-158
Assignments
Program 72 – DNIS Number Network Table
3-159
Program Type: System Initialized Default: Blank
3-160
Program 72 Overview
Program 74 Overview
Program 74 – System NT Button Lock Password
3-161
Program 76-1Overview
Program 76-1X-Y– DK14, DK40i, all RCTUs and BCUs
3-162
3-163
Program 76-2Overview
Initialized Default: All ports 2400 bps
System & Station
RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU
Program 77-1- Peripheral Options Door Phones
3-164
Initialized Default: All LEDs are Off
3-165
Program 77-1Overview
LED 20 Door Lock Time
LED 15: RMDS Protocol
3-166
LED 10: DKi Admin/Backup
LED 14: RMDS or IMDU Modem
LED 08: Door Phone Ring On External Page
LED 06: NT Relay
3-167
LED 05: MOH/NT Relay DK40i, DK424
Initialized Default: All LEDs are Off
3-168
System & Station
Program Type: Station
3-169
Program 77-2Overview
LED 20 Door Phone Ring Count
LEDs 04, 08, 12, and 16: Door Lock Assignments
3-170
Program 77-3Overview
Initialized Default: Zones 1~4 assigned to tenant
System & Station
3-171
Program 77-4Overview
3-172
3-173
Program 78 – CO Line Special Ringing Assignments
Initialized Default: All LEDs are Off
System & Station
Feature 5: Ring IMDU or RMDS Maintenance Modem
Feature 2: DISA CO Line Assignment
Program 78 Overview
3-174
3-175
Program 79 – Door Phone Ringing
Initialized Default: All LEDs are Off
System & Station
3-176
Program 79 Overview
LEDs 01~12: Door Phone Ring
Program *79 Overview
Program *79 – Door Phone to DN Flashing
3-177
Assignments
3-178
Program 80 Overview
3-179
Program *80 Overview
System & Station
3-180
Program Type: System
Processor Type: DK14, DK40i, all RCTUs and BCUs
Auto Attendant
Program 81~89 Overview
Station Ringing Modes
3-181
3-182
Attendant Console DK424 only
Attendant Console Load Sharing
Auto Attendant Delay Ring
Auto Attendant Program Example
3-183
To program the example
System & Station
3-184
Program Type: System
Processor Type: DK14, DK40i, all RCTUs and BCUs
3-185
Programs *81, *84 and *87 Overview
Program *81
Program *84
System & Station
3-186
1.PDN belongs to Standard Telephone
3.See Program *34
3-187
3-188
Program 93 – CO Line Identification
Program Type: System Initialized Default: Blank
System & Station
3-189
Program 93 Overview
To enter CO line identification
Numeric Mode
Program 97 Overview
Program 97 – Printing Program Data through SMDR
3-190
Initialized Default: Prints out customer database
Toll Restriction
Toll Restriction Features
Toll Restriction Methods
Simple Toll Restriction
Station Priority Classes 1~8
Special Common Carrier Authorization
Office Code Exception Tables
Toll Restriction Override by System Speed Dial
Completing the Toll Restriction System Record
Completing the Toll Restriction System Record
Program 40 – Station CO Line Access
Program 40 – Station CO Line Access
Toll Restriction
Program Type
Tie Lines
Program 40 Overview
Toll Restriction
Program 41 – Station Outgoing Call Restriction
Program Type
Program 41 - Station Outgoing Call Restriction
Automatic Busy Redial ABR overrides Program
Program 41 Overview
Program Type
Toll Restriction
Processor Type: DK14, DK40i, all RCTUs and BCUs
Button
Program 42-0Overview
Program 42-1~8Overview
Program 42-1~8- PBX/Centrex Access Codes
4-10
4-11
Program 43 – 0 + Credit Card Dialing Option
Initialized Default: All LEDS Off
Toll Restriction
4-12
Program 43 Overview
4-13
Program 44-1~8Overview
4-14
Program 44-91~93Overview
Program 45-1Overview
Program 45-1– LCR/Toll Restriction Dial Plan
4-15
Plan
4-16
Plan
4-17
Post 1995 North American Numbering Plan NANP
Plans 4~6
Plan
Plan 7 - 10XXX+1+NXX+NXX/NXX
4-18
Plan
Plan
Program 45-2Overview
Program 45-2- Toll Restriction Disable
4-19
Program 45-2– Toll Restriction Disable
4-20
Program 45-3~6Overview
Item
Description
Items 3 and
4-21
Items 4 and
Program 45-8~9Overview
Program 45-8~9– Toll Restriction Override Code
4-22
4-23
Program *45-1Overview
SELECT =
DATA = Office Code
4-24
Program *45-2Overview
Example Centrex assume
Example 10-digitDialing
4-25
4-26
Program *45-3Overview
Processor Type: DK14, DK40i, all RCTUs and BCUs
4-27
Using or # as the First Digit on ISDN BRI/PRI
Example
Example
Program *45-4Overview
Program *45-4– Special Code Dialing Sequence with
4-28
LED 01: Pause following Program *45-3code
4-29
LCR Example
Program *45-5Overview
Program *45-5– Overlap Area Code
4-30
4-31
Program 46-2~4Overview
Toll Restriction
4-32
Program Type
Processor Type: DK14, DK40i, all RCTUs and BCUs
4-33
Program 46-6~8Overview
4-34
Programs 46-10~80Overview
LED 01: 0 Restricted
LED 02: 01 Restricted
4-35
LED 03: 1+AC+555 and AC+555 Allowed
4-36
Programs 46-11~46-81Overview
Initialized Default: Leaves all LEDs Off
Toll Restriction
Toll Restriction
4-37
Program Type
Processor Type: DK14, DK40i, all RCTUs and BCUs
4-38
Program 47 Overview
Initialized Default 100 for all ports
4-39
Toll Restriction
Program Type
4-40
Program 48 Overview
Digit Restriction
Station Restriction
Least Cost Routing
LCR Features
Parameters
Home Area Code
LCR Station Access Priority Assignments
Timeout after 0 Zero
LCR Conditions
Area Code and Office Code Exceptions
LCR CO Line Programming Reference Table
Program 50-1– LCR Parameters
LED 01 Enable System LCR
Program 50-1Overview
LED 02: Not used
Program 50-2– LCR Home Area Code
LED Button 04: Dial Tone After LCR Access
Program 50-2Overview
Programs 50-31~5 Overview
Programs 50-31~5 – LCR Special Codes
SELECT =
Program 50-4Overview
DATA = LDI Route Plan see Legend below
Program 50-5Overview
Program 50-5– LCR Local Call Plan Number
Program 50-6Overview
Program 50-6- LCR Dial 0 Zero Time-out
Overview for Programs 51~54
5-10
Program 51 – LCR Area Codes
Least Cost Routing
Program Type
HMIS Example
Program 51 Overview
5-11
Example
Least Cost Routing
5-12
Program Type
Program 50-2– LCR Home Area Code
5-13
Program 52 Overview
Example
Example
Least Cost Routing
5-14
Program Type
Program 50-2– LCR Home Area Code
Program 53 Overview
Installation Requiring Time Scheduling Feature
5-15
Least CostRouting
HMIS Example
5-16
53 for the HMIS
Least Cost Routing
Program 54 Overview
Program 54 – LCR Route Definition Tables
5-17
Least Cost Routing
Route Definition Number
5-18
CO Line Group assigned in Program
Modified Digits Table
Program 55 Series Overview
Program 55 – LCR Modified Digits Table
5-19
Program 55-0Overview
of Dialed Number
5-20
Least Cost Routing
5-21
Program 50-2- LCR Home Area Code
Pause Entry Reference Programs 55-1,
5-22
Program 55-1and 2 Overview
5-23
Program 56 – LCR Station Group Assignments
Least Cost Routing
Program Type
5-24
Program 56 Overview
HMIS Example
Automatic Call Distribution
Program 03 Overview
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot
Assignments
Assignments
Program 09 – Auto Attendant Prompt/ACD Group
Program 09 Overview
1.Enter Program 09. “SELECT” appears on the LCD
Initialized Default: See table below
Related Programs
Program *09 Overview
Automatic Call Distribution
LED 03 Supervisor Monitor Tone and Display
LED 02: Not Used
LED 04: ACD Group Unavailable Destination
Program 10-4– ACD/ISDN/Tandem Parameters
Initialized Default: See table below
Program 11 – ACD Timing Assignments
Automatic Call Distribution
Program 11 – ACD Timing Assignments
Code 3 After Call Work Timer
Code 2: Ring Agent Timer
Code 4: Ring-Back-ToneRBT Timer
Program 11 Overview
Code 6: Call Waiting Alarm Timer
Code 5: Music Timers 1, 2, and
Code 7: Call Waiting Alarm Timer
Code 8: Alarm Guard Timer
6-10
Code 9: Call Disconnect Timer
6-11
Program 14-0Overview
SELECT =
Light Button/LEDs of CO lines that should be
Program 14-1Overview
Program 14-1– ACD Agent Identification Code
Program *14-1Overview
6-12
Program 18 Overview
Program 18 - Agent Names for SMIS/MIS Assignments
6-13
To enter an Agent ID name or number
To erase data
6-14
Numeric Mode
Automatic Call Distribution
Program 14-2Overview
Program 14-2– ACD Supervisor Passwords
6-15
Initialized Default Port
6-16
Automatic Call Distribution
SELECT = SELECT = ACD Group Number
6-17
Program *14-2Overview
Pattern
Program 14-3– Announcement/Music Port and Queue
6-18
Initialized Default: all blanks
6-19
Program 14-3Overview
Code 1 Announcement Port One
Code 2 Announcement Port Two
Automatic Call Distribution
6-20
Strata DK Programming 5/00
Code
6-21
Program 14-4– Queue Time Out Overflow Destination
Initialized Default: Port
Automatic Call Distribution
6-22
Program 14-4Overview
= Queue Timer
6-23
Automatic Call Distribution
SELECT =
6-24
Program 14-5Overview
Overflow Operation
6-25
Call Queue Overflow Point OP Guide
Non-RepeatingQueue Announcement
6-26
6-27
Program 14-6– After Shift Service Destination
Program 14-6– After Shift Service Destination
Initialized Default Destination = Incoming port
6-28
Program 14-6Overview
Program 14-71Overview
Program 14-71– Queue Size for Alarm, Immediate
6-29
Assignments
Program 14-72Overview
Program 14-72– Queue Size for Alarm
6-30
Program 14-73Overview
Program 14-73- Queue Size for Alarm
6-31
DATA = 0: No Alarm
Program 14-8– Alarm Pattern Assignments
DATA = 1: Immediate Alarm
DATA = 2: Call Waiting Alarm 1 and
Example
6-33
Program 14-9Overview
Program 14-9– Work Unit Assignments
6-34
6-35
Program 71 – DID/Tie/DNIS/ANI Lines
Program 35 – Station Class of Service
Program 15 – Ground/Loop/Tie/DID Line Options
Automatic Call Distribution
6-36
Program 90, 91-1,or 91-9initializes Program
Automatic Call Distribution
6-37
Call
$&+HOS
Automatic Call Distribution
6-38
Strata DK Programming 5/00
6-39
Related Programs
Program 39 Overview
Flowchart 6-1ACD Group Call Routing
6-40
Automatic Call Distribution
Notes
Flowchart 6-2ACD Group Queue/Overflow Operation
6-41
Automatic Call Distribution
Automatic Call
Flowchart 6-3ACD Time Out Overflow
6-42
Automatic Call Distribution
Strata DK Programming 5/00
Automatic Call Distribution
6-43
Strata DK Programming 5/00
agent ACD Call button idle in the group?
Flowchart 6-5After Shift Operation
6-44
Automatic Call Distribution
Strata DK Programming 5/00
Automatic Call Distribution
6-45
Strata DK Programming 5/00
Notes
Automatic Call Distribution
6-46
If the agent presses a DN or another
Strata DK Programming 5/00
Automatic Call Distribution
6-47
Strata DK Programming 5/00
Overflow after announcement/music or
Start: call enters queue from ACD Flowchart
6-48
Automatic Call Distribution
Strata DK Programming 5/00
Start: call enters queue from ACD Flowchart
6-49
Automatic Call Distribution
Two announcements, then continued music
•the queue timer in Program 11-1expires
6-50
•the disconnect timer in Program 11-9expires
Automatic Call Distribution
System Programs Overview
ISDN
ISDN
Flowchart
System Programs Overview
ISDN Related Programs
ISDN Related Programs
ISDN Related Programs
ISDN
Program *16
Standard Trunks
Primary Rate Interface PRI Programming
Trunk Programs Overview
Programming for ISDN CO Switch Type
Guidelines for Programming ISDN Calling Features
Programming for ISDN PRI DID Type Call
When connecting to a DMS XXX with NI1 protocol
Guidelines for Programming ISDN Calling Features
must be Off in Program *66-3when this LED is On
ISDN
Guidelines for Programming ISDN Calling Features
Programming for ISDN PRI DNIS Type Call
ISDN
Table 7-3ISDN PRI DNIS Type Call Programming
Guidelines for Programming ISDN Calling Features
Programming for ISDN PRI LDN Type Call
ISDN
T1 Example
Call-By-CallOverview
7-10
7-11
Call-by-CallLine Sharing
Example
7-12
Call-by-CallMin/Max Control
Example
Call-by-CallProgramming
Time Zones
7-13
7-14
Program 16 - Assign CO Line Groups
Program 16 – Assign CO Line Groups
Program *16 Overview
Program *16 - ISDN Trunk Group Type Assignment
7-15
Program *42 Series Overview
Program *42 – Clock Source
7-16
7-17
Program *43-1~3Overview
Program *43-1Overview
7-18
Program *43-2Overview
Program *43-3Overview
Program *43-3– Network PRI Interface Assignment
Program *43-4Overview
7-19
7-20
Program *44 Overview
BRI Trunk Number
SPID Type
7-21
Program *60 Overview
Program *61 Overview
Program *61 - Analog Trunk Services for ISDN
7-22
Initialized Default: See below
Program *62 Overview
Program *62 – Non-ISDNStation Bearer Service
7-23
Initialized Default: See below
Program *63 Overview
Program *63 – ISDN Dialing Parameters
7-24
Program *64-1Overview
Program *64-1– Direct Inward Dialing Parameters
7-25
ISDN
7-26
Program *64-2Overview
Program *65 Overview
Program *65 – ISDN Channel Group Assignment
7-27
Program *66-1Overview
Program *66-1– Channel Group Number Parameters
7-28
7-29
Program *66-2Overview
7-30
Program *66-4 Call-by-CallNetwork ID
Program *66-4Overview
Record Sheet
Program *66-3Overview
Program *66-3– Channel Group/Trunk Parameters
7-31
Program *66-4 Call-by-CallNetwork ID
7-32
ISDN
Program *66-3– Channel Group/Trunk Parameters
7-33
Program *66-5Overview
7-34
Program *66-6Overview
For Programs *66-5and *66-6
Program *66-7Overview
Program *66-7– LDN/Trunk Group Assignments
7-35
Initialized Default: Blank
Program *67-1Overview
Program *67-1– Trunk Group Call Direction
7-36
Initialized Default Both Way
7-37
Program *67-2Overview
Program *67-2– Call Types for ISDN Trunk Group
Supported
7-38
Program *67-3Overview
Initialized Default: Default =
ISDN
7-39
Program *67-4Overview
Initialized Default: 23 maximum default channels
ISDN
Program *67-5Overview
Program *67-5– Multiple Time Zone Settings
7-40
7-41
Program *68-1Overview
LED 01: Outgoing Caller ID
LED 02: Outgoing Caller ID Status Change
Program *68-2Overview
Program *68-2– Outbound CNIS Parameters
7-42
Program *69-1Overview
Program *69-1– CNIS Presentation Parameters
7-43
Program *69-2Overview
Program *69-2– Special Number Assignment
7-44
Operation Overview
E911
S004 3710 3710 08
SMDR
5833710
911 MARY M
Programming Overview
LED 10~07: CAMA Trunk Circuits Enabled/Disabled
LED 11: CAMA Operation Enabled/Disabled
Program *11-0– E911/CAMA Trunk Assignments
Program *11-0Overview
LED 02: CAMA Trunk Disconnect Operation Options
Program *11-1Overview
Program *11-1- CAMA Trunk Group Line Assignments
Hunt from CAMA
Program *11-2Overview
Hunt to CAMA Trunk
Trunk Group
Program *11-5Overview
Program *11-5– CAMA Digits Sent on 911 Calls
Program *11-6Overview
Program *11-6– E911 Interdigital Timer
8-10
Program *11-8Overview
Initialized Default: Data, Blank
E911
Program *12 Overview
Program *12 – CESID Station Information
8-11
NYY = Office Code XXXX= Station Directory Number
8-12
8-13
Program *13 Overview
Processor Type: DK40i, all RCTUs and BCUs Release
E911
8-14
Strata DK Programming 5/00
GL-1
Glossary
Term
Definition
Glossary
GL-2
Term
Definition
Glossary
GL-3
Term
Definition
Glossary
GL-4
Term
Definition
Glossary
GL-5
Term
Definition
Glossary
GL-6
Term
Definition
Glossary
GL-7
Term
Definition
Glossary
GL-8
Term
Definition
Glossary
GL-9
Term
Definition
See RDTU
GL-10
Glossary
Term
IN-1
Index
IN-2
3-42
IN-3
3-42
8-10 Program *12
IN-4
IN-5
IN-6
IN-7
IN-8
