Automatic Call Distribution

Program 11 – ACD Timing Assignments

Code 9: Call Disconnect Timer

Defines the maximum time an ACD call can remain in queue (ranges from 01~60 minutes). This timer should be used when using loop start, Tie, or DID, DNIS, ANI on ACD lines. This prevents CO lines from being connected to an ACD queue for an indefinite period of time after the outside caller hangs up and the CO line does not provide the Calling Party Control (CPC or AR) disconnect signal. This timer only disconnects calls in queue; it does not disconnect calls that are answered by Agent telephones or other telephones/devices. If 00 data is entered, the disconnect feature is disabled.

The disconnect feature is always disabled for ground start CO lines (see Flowchart 6-2on Page 6-41, later in this chapter).

Note 255 sec. is 4 minutes and 15 seconds.

6-10

Strata DK Programming 5/00

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Toshiba dk14, DK40I, DK424I manual Code 9 Call Disconnect Timer
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DK424, DK424I, DK40I, dk14 specifications

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