Toshiba DK40I, dk14 Overview, Numerical Program Listing, Program Title, System, Station, Isdn

Models: DK40I dk14

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Overview

Overview

Numerical Program Listing

ProgramNumber

Program Title

Initialization& Test

System

Station

RestrictionToll

CostLeastRouting

ACD

ISDN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*14-1

Auto Answer with Zip Tone Assigned to Agent ID

 

 

 

 

 

X

 

 

 

 

 

 

 

 

 

 

14-2

ACD Supervisor Passwords

 

 

 

 

 

X

 

*14-2

DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination

 

 

 

 

 

X

 

 

 

 

 

 

 

 

 

 

14-3

Announcement / Music Port Assignments and Queue Pattern

 

 

 

 

 

X

 

14-4

Queue Time Out Overflow Destination

 

 

 

 

 

X

 

 

 

 

 

 

 

 

 

 

14-5

Overflow Point and Ring No Answer Routing Destination Assignments

 

 

 

 

 

X

 

14-6

After Shift Service Destination

 

 

 

 

 

X

 

 

 

 

 

 

 

 

 

 

14-71

Queue Size for Alarm (Immediate Assignments)

 

 

 

 

 

X

 

14-72

Queue Size for Alarm 1

 

 

 

 

 

X

 

 

 

 

 

 

 

 

 

 

14-73

Queue Size for Alarm 2

 

 

 

 

 

X

 

14-8

Alarm Pattern Assignments

 

 

 

 

 

X

 

 

 

 

 

 

 

 

 

 

14-9

Work Unit Assignments / Stroke Digit Length

 

 

 

 

 

X

 

15

Ground/Loop/Tie/DID Line Options

 

X

 

 

 

X

 

 

 

 

 

 

 

 

 

 

*15

CO Line Tenant Assignments

 

X

 

 

 

 

 

16

Assign CO Line Groups (Dial 9, 81~84, 81~88 or 801~816)

 

X

 

 

 

 

X

 

 

 

 

 

 

 

 

 

*16

ISDN Trunk Group Type Assignment

 

 

 

 

 

 

X

17

DID/Tie Line Options

 

X

 

 

 

X

 

 

 

 

 

 

 

 

 

 

*17

DID Intercept Port Number

 

X

 

 

 

 

 

18

Agent ID Code Name for MIS Assignments

 

 

 

 

 

X

 

 

 

 

 

 

 

 

 

 

19

Alternate Background Music (BGM) Source Slot Assignment

 

X

 

 

 

 

 

20

Computer Interface Unit and Data Interface Unit Configuration

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

21

Modem Pool Port Assignments

 

 

X

 

 

 

 

22

Computer and Data Interface Units (DIU) Station Hunting (Data Calls)

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

23

Built-in Primary Auto Attendant Announcement Device Assignments

 

X

 

 

 

 

 

24

Built-in Secondary Auto Attendant Announcement Device Assignments

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

 

25-1

Incoming Built-in Auto Attendant Call Overflow Time

 

X

 

 

 

 

 

26

Built-in Auto Attendant Camp-on-Busy Time

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

27

Digital Telephone Handset/Headset Receiver Volume Level

 

 

X

 

 

 

 

28

DSS Console/Attendant Telephone Assignments

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

29-1~8

DSS Console Button Assignments Console Number

 

 

X

 

 

 

 

*29

Add-on Module Button Assignments

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

30

Station Class of Service

 

 

X

 

 

 

 

*30

Telephone Group Page Assignments

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

31

Station Class of Service

 

 

X

 

 

 

 

*31

Group Pickup Assignments

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

32

Automatic Preference

 

 

X

 

 

 

 

*32

RS-232 (SMDI or Toshiba Proprietary) Voice Mail Message Center Port

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

33

Station Intercom and Directory Number Hunting (Voice Calls Only)

 

 

X

 

 

 

 

*33

Phantom Directory Number [PhDN] Owner Telephone Assignments

 

 

X

 

 

 

 

 

 

 

 

 

 

 

 

 

1-2

Strata DK Programming 5/00

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Toshiba DK40I, dk14, DK424 manual Overview, Numerical Program Listing, Program Title, System, Station, RestrictionToll, Isdn