Toshiba dk14, DK40I, DK424I Program 11 – ACD Timing Assignments, Automatic Call Distribution

Automatic Call Distribution

Program 11 – ACD Timing Assignments

Program 11 – ACD Timing Assignments

Initialized Default: See table below

Automatic

✱￿ ✱￿￿ ￿ ✱￿￿

✱￿￿ ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU

Code (1~9)

ACD Group Number

Music Timer (1~3)

(used only with Code 5, skip this entry for all other codes)

+ROG ￿ 6SNU ￿ ￿ +ROG ￿ 6SNU ￿ ￿ +ROG

DATA = Time (min. or sec.)

Call Distribution

Processor	ACD Group Numbers
DK40i, RCTUA, RCTUBA/BB, B1CU	01~08
RCTUC/D, B2CAU/BU, B3CAU/BU	01~16
RCTUE/F, B5CAU/BU	01~16

Code

Time

Initialized Data

Notes

1

0000~3600 sec.

0030 sec.

0000 = No Overflow

2

000~255 sec.

030 sec.

3

000~255 sec.

060 sec.

4

000~120 sec.

001 sec.

5

000~999 sec.

030 sec.

6

000~255 sec.

120 sec.

7

000~600 sec.

240 sec.

00 Disables Alarm

8

00~30 min.

01 min.

Guard Timer; blocks

Alarm Reset

9

00~60 min.

00 min.

00 Disables Timer

Code 1

Code 2

Code 3

Code 4

Code 5

Code 6

Code 7

Code 8

Code 9

ACD

Queue

Ring Agent

Wrap-up

RBT before

Connect to

Call Waiting

Call Waiting

Alarm

Disconnect

Music Timer

Group

Overflow

Announce

Alarm

Alarm

of ACD Call

Timer

Timer

Guard Timer

Number

Timer

Timer

1

2

3

Timer 1

Timer 2

Timer

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

Strata DK Programming 5/00 6-7