Appendix
Dell Technical Support Policy
Contacting Dell
Warranty and Return Policy

Dell Technical Support Policy

Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software program and hardware
drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate
functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical
support, online technical support is available at Dell Support. Additional technical support options may be
available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support
for third-party software and peripherals is provided by the original manufacturer, including those purchased
and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration
(CFI/DellPlus).

Contacting Dell

You can access Dell Support at http://www.support.dell.com/. Select your region on the top page, and fill
in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
zWorld Wide Web
http://www.dell.com/
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)
http://www.dell.com/la/ (for Latin American countries)
zAnonymous file transfer protocol (FTP)
ftp://ftp.dell.com/
Log in as user: anonymous, and use your email address as your password.
zElectronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
zElectronic Quote Service
apmarketing@dell.com (for Asian/Pacific countries only)
z
Electronic
Information Service
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