Intel SRPL8 - page 170

170 Solving Problems

Contents

Main Page Contents Part I: Users Guide 1 Chassis Description 2 Boardset Description 3 Configuration Software and Utilities 4 Hot-Swapping Fans, SCSI Hard Drives, and Power Supplies Part II: Service Technicians Guide 5 Working Inside the System 6 Upgrading Boardset Components 7 Solving Problems 8 Technical Reference A Power System: Description/Calculating Power Usage B Equipment Log and Configuration Worksheets C Regulatory Specifications Page Page Part I: Users Guide Page 1 Chassis Description Chassis Feature Summary Table 2. Chassis Feature Summary Page Table 3. Front Controls and Indicators Chassis Back Controls and Features Figure 3. Chassis Back View Peripherals 3.5-inch Diskette Drive 3.5-inch Hard Drive Bays 5.25-inch Removable Media Device Bay Hot-Swap Power Supplies System Cooling Page 2 Boardset Description Figure 4. Boardset Overview Boardset Features Table 4. Boardset Features Table 4. Boardset Features (continued) Processor Overview Memory Overview DIMM Installation Sequence Peripherals Super I/O Chip Serial Ports Parallel Port Add-In Board Slots SCSI Controller IDE Controller Keyboard and Mouse Server Management Front Panel Controller (FPC) Hot-swap Controller (HSC) System Security Password Protection Secure Boot Mode Boot Sequence Control Page 3 Configuration Software and Utilities Start Guide Quick Table 5. Configuration Utilities Hot Keys Power-on Self Test (POST) Using BIOS Setup Record Your Setup Settings If You Cannot Access Setup Starting Setup Setup Menus Page Main Menu IDE Submenu Processor Information Submenu Keyboard Features Submenu Advanced Menu Setting items on this menu to incorrect values may cause your system to malfunction. PCI Configuration Submenu PCI Mode Submenu I/O Device Configuration Submenu Advanced Chipset Control Submenu Security Menu Server Menu System Management Submenu Server Management Information Submenu Console Redirection Submenu Boot Menu Exit Menu Using the System Setup Utility (SSU) When to Run the SSU What You Need to Do Running the SSU Running the SSU Locally Running the SSU Remotely Page Starting the SSU Customizing the SSU Launching a Task Resource Configuration Add-In (RCA) Window Modifying Resources System Resource Usage Multiboot Options Add-In Security Add-In To Set the User Password To Change or Clear the User Password To Set the Administrator Password System Event Log (SEL) Viewer Add-In Figure 6 shows the SEL viewer main window. Table 7 lists the windows menus and options. Figure 6. SEL Viewer Add-in Main Window Table 7. SEL Viewer Menus Sensor Data Record (SDR) Manager Add-In Field Replaceable Unit (FRU) Manager Add-In Figure 8 shows the FRU Manager main window. Table 9 lists the windows menus and options. Figure 8. FRU Manager Main Window Table 9. FRU Manager Menus Exiting the SSU Direct Platform Control (DPC) Console How the DPC Console Works Page DPC Console Requirements Setting Up the Server for the EMP Server Menu Console Redirection Submenu Main DPC Console Window Toolbar Status Bar DPC Console Main Menu Server Control Operations Connecting to Remote Server Powering the Server On/Off Remotely Resetting the Server Remotely Phonebook Management Plug-Ins Field Replaceable Unit (FRU) Viewer FRU and SDR Load Utility When to Run the FRUSDR Load Utility What You Need to Do How You Use the FRUSDR Load Utility Command Line Format Parsing the Command Line Displaying Usage Information Displaying a Given Area Using Specified CFG File Cleaning Up and Exiting Upgrading BIOS Preparing for the Upgrade Recording the Current BIOS Settings Obtaining the Upgrade Utility Creating a Bootable Diskette Upgrading BIOS Recovering BIOS Changing BIOS Language Using the Firmware Update Utility Running the Firmware Update Utility Installing Video Drivers Using the QLogic SCSI Utility Running the SCSI Utility Page Hot-Swapping Fans Removing a Fan Replacing a Fan Page Hot-Swapping a SCSI Hard Drive Hot-Swapping Bays SCSI SCA Hard Disk Drives Mounting a SCSI SCA Hard Disk Drive in a Carrier Page Installing a SCSI SCA Hard Disk Drive in a Hot-Swapping Bay Determining Drive Status Hot-Swapping Power Supplies Hot-Swapping a Power Supply Removing a Power Supply Page Part II: Service Technicians Guide Page 5 Working Inside the System Tools and Supplies Needed Safety: Before You Remove Server Covers Warnings and Cautions WARNINGS Removing and Installing the Front Bezels Removing and Installing Server Covers Removing the PCI Bus Hot-Plug Cover Installing the PCI Bus Hot-Plug Cover Removing the Top Cover Installing the Top Cover Page Fan Array Housing Removing the Fan Array Housing Installing the Fan Array Housing LCD Module Removing the LCD Module Installing the LCD Module Profusion Carrier Tray Removing the Profusion Carrier Tray Installing the Profusion Carrier Tray Page Front Panel Controller Board Removing the Front Panel Controller Board Installing the Front Panel Controller Board Page Add-In Boards Installing/Replacing an Add-In Board Page Page Removing an Add-In Board I/O Riser Board Removing the I/O Riser Board Installing the I/O Riser Board PHP LED Board Removing a PHP LED Board Installing a PHP LED Board I/O Tray Removing the I/O Tray Installing the I/O Tray Interchassis Management Bus (ICMB) Board Removing the ICMB Board Installing the ICMB Board AC Filter and Cable Removing the AC Filter and Cable Installing the AC Filter and Cable Peripheral Bay Removing the Peripheral Bay Installing the Peripheral Bay Peripheral Bay Backplane Removing the Peripheral Bay Backplane Installing the Peripheral Bay Backplane Peripheral Bay Blind Mate Board Removing the Peripheral Bay Blind Mate Board Page Installing the Peripheral Bay Blind Mate Board Diskette Drive Removing the Diskette Drive Installing the Diskette Drive Peripheral Drives Installing a 5.25-inch Peripheral in the Front Bay Page Removing a 5.25-inch Peripheral from the Front Bay 6 Upgrading Boardset Components Tools and Supplies Needed Warnings and Cautions WARNINGS Page Cache Coherency Filters: Removing and Installing Removing the Cache Coherency Filters Installing the Cache Coherency Filters Processor Retention Bracket: Removing and Installing Removing the Processor Retention Bracket Installing the Processor Retention Bracket Mezzanine Board(s): Removing and Installing Removing the Mezzanine Board(s) Installing the Mezzanine Board(s) Profusion Carrier: Removing and Installing Removing the Profusion Carrier Installing the Profusion Carrier PHP I/O Carrier: Removing and Installing Removing the PHP I/O Carrier Installing the PHP I/O Carrier Page Midplane: Removing and Installing Removing the Midplane Installing the Midplane Page Memory Modules and DIMMs: Removing and Installing Removing a Memory Module CAUTION: Support Memory Module During Removal Installing a Memory Module Page Removing DIMMs Installing DIMMs Page Processors: Removing and Installing Removing a Processor Installing a Processor Front Side Bus (FSB) Termination Board Assembly Removing a Termination Board Installing a Termination Board Replacing the Backup Battery Page Page 7 Solving Problems Resetting the System Initial System Startup Running New Application Software After the System Has Been Running Correctly More Problem-Solving Procedures Preparing the System for Diagnostic Testing Using PCDiagnostics Monitoring POST Verifying Proper Operation of Key System Lights Specific Problems and Corrective Actions Power Light Does Not Light No Beep Codes No Characters Appear on Screen Characters Are Distorted or Incorrect System Cooling Fans Do Not Rotate Properly Diskette Drive Activity Light Does Not Light Hard Disk Drive Activity Light Does Not Light CD-ROM Drive Activity Light Does Not Light Network Problems PCI Installation Tips Problems with Application Software Bootable CD-ROM Is Not Detected Error and Informational Messages POST Codes and Countdown Codes Table 16. Port-80 Codes Page Page Page POST Error Codes and Messages Table 17. POST Error Codes and Messages Page Table 17. POST Error Codes and Messages (continued) Page Page Connectors Figure 55. Profusion Carrier Layout Page Diskette Drive Table 18. Diskette Drive Connector Pinout IRMC Connector Table 19. Intel Remote Management Card VGA Video Port Table 20. Video Port Connector Pinout Keyboard and Mouse The PS/2-compatible connectors share a common housing; they are functionally equivalent. Table 21. Keyboard and Mouse Connector Pinouts Parallel Port Table 22. Parallel Port Connector Pinout Serial Ports A and B Table 23. Serial Port Connector Pinout Universal Serial Bus (USB) Table 24. USB Connector Pinout SCSI Table 25. Wide SCSI Connector Pinout IDE Table 26. IDE Connector Pinout PCI Table 27. 33MHz, 64-bit PCI Connectors (Slots A and B) Table 28. 66MHz, 64-bit PCI Connectors (Slots C and D) Configuration Switches Figure 57. I/O Carrier Configuration Switches Table 29. I/O Carrier Switch Summary Items in bold show default placement for each configurable option. General Procedure to Change Switch Settings CMOS Clear Switch Password Clear Switch Recovery Boot Switch System I/O Addresses Table 30 shows the location in I/O space of all directly I/O-accessible registers. Table 30. System I/O Addresses Memory Map PCI Configuration and Device Map Interrupts Table 33. Interrupts Page Page A Power System: Description/Calculating Power Usage Power System Power Supply Input Voltages Power Supply Output Voltages Server Current Usage Table 36. Server Boardset Voltages and Currents Calculating Power Usage Table 38. Worksheet for Calculating DC Power Usage Page B Equipment Log and Configuration Worksheets Equipment Log Page Configuration Worksheets SSU Worksheets Add and Remove Boards System board (SSU, Change Configuration Settings) Worksheet 2. Systems Group Worksheet 3. Memory Subsystem Group Worksheet 4. Onboard Disk Controllers Worksheet 5. Onboard Communications Devices Worksheet 8. Multiboot Group Worksheet 9. Keyboard and Mouse Subsystem Group Worksheet 10. Console Redirection Worksheet 11. Security Subsystems Worksheet 12. SCSI ROM BIOS Options Group Page Page BIOS Setup Worksheets Worksheet 14. Main Menu Worksheet 15. IDE Submenu Worksheet 16. Keyboard Features Submenu Worksheet 17. Advanced Menu Worksheet 20. I/O Device Configuration Submenu Worksheet 21. Advanced Chipset Control Submenu Worksheet 22. Security Menu Worksheet 23. Server Menu Worksheet 24. System Management Submenu Worksheet 25. Console Redirection Submenu Worksheet 26. Boot Menu Worksheet 27. Boot Device Priority Submenu C Regulatory Specifications Regulatory and Environmental Specifications Environmental Specifications Declaration of the Manufacturer or Importer Safety Compliance Electromagnetic Compatibility (EMC) Electromagnetic Compatibility Notice (USA) Electromagnetic Compatibility Notices (International) Page WARNING: English (US) WARNING: English (continued) AVERTISSEMENT: Franais AVERTISSEMENT: Franais (suite) Un espace suffisant est ncessaire pour accder au cordon d'alimentation du serveur, WARNUNG: Deutsch WARNUNG: Deutsch (Fortsetzung) AVVERTENZA: Italiano AVVERTENZA: Italiano (continua) ADVERTENCIAS: Espaol ADVERTENCIAS: Espaol (contina) Page Index A B C D E F G - H I J - K L M N - P Q - R S T U V W