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System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Introduction
INTRODUCTION
The Inter-Tel system, in addition to its sleek, modular appearance and easy installation and
programming, provides many user-friendly features. To describe the system features, this chap-
ter has been divided into the following sections:
•Access to the Features: This section contains a list of the feature codes and their defi-
nitions.
•System Organization: This section describes possible administrator assignments,
attendant arrangements, and hunt groups (including UCD and ACD hunt groups).
•Trunk Features: This section explains the trunk functions and programmable features,
including: dual-tone multi-frequency (DTMF) or dial-pulse signaling; types of trunks
(loop start, ground start, T1, T1/PRI, T1/E&M, DID); Caller ID, DNIS, and ANI; trunk
groups; outgoing access, allowed-answer, and ring-in assignments; call routing tables;
day and night modes of operation; automatic route selection (ARS); trunk and toll
restriction; area/office code number plans; emergency calls; and direct inward system
access (DISA).
•Station Instruments: This section describes the station instruments of the system.
Available station instruments include digital and analog phones, single-line sets, and
Direct Station Selection/Busy Lamp Field (DSS/BLF) Units.
•Intercom, Outside, and General Call Processing Features: Several sections explain
the use of the station features that are available to all station users, including intercom
call features, outside call features, and general call processing features.
•Attendant Features: This section explains the special attendant-only features and the
use of the DSS/BLF Unit.
•Administrator Features: This section explains the special administrator-only features.
•Record Keeping and Maintenance Features: For record keeping purposes, the system
offers station message detail recording (SMDR). A system error reporting feature pro-
vides self-diagnostic information to make the system easier to service.
ACCESS TO THE FEATURES
Inter-Tel phones have feature buttons that allow one-button dialing of feature codes. Informa-
tion is programmed in the database to determine the arrangement of the feature buttons and
their default values. If desired, some of the phone feature buttons can be designated as user-
programmable buttons. See page 167 for more information.
SPECIAL BUTTON AND HOOKFLASH
Depending on the feature and system programming, users can either enter feature codes imme-
diately after lifting the handset or while on hook, or they must signal the system before enter-
ing the feature code. Inter-Tel phone users signal the system by pressing the Special button
(which is represented by on the phone). Single-line DTMF set users perform a hook-
flash (press and release the hookswitch quickly). If the user does not enter a code or begin dial-
ing before the Dial Initiation timer expires, the system sends reorder tones.
∞