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Voice Processing Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Levels 2 and 3
LEVELS 2 AND 3
To use Level 2 or 3 Unified Messaging, you must have the following:
•An existing e-mail system based on Microsoft Outlook/Exchange (MAPI).
•The mailboxes’ E-mail Gateway fields are programmed for “Unified Messaging.”
For complete instructions on using Unified Messaging, refer to the Unified Messaging User
Guide (part number 560.8006).
The Outlook message that contains the voice mail will have the following components:
•To: This line will contain the recipient’s name and mailbox number.
•From: This line will contain the sender’s name and mailbox or Caller ID, if known, or
Unknown.
•Subject: This line will say “Voice Mail Message.” If the message has been forwarded,
it is preceded by FW.
•Sent: This line contains the date and time that the voice mail was received by the mail-
box.
•Priority Messages: If the message is marked “Priority,” the subject line will be pre-
ceded by an exclamation mark (!) and, in the Options tab, the Importance field is High.
•Private Messages: If the message is marked “Private,” the Sensitivity field in the
Options tab will be set to Private.
•Certified Messages: If the voice mail message is marked for certified delivery, the
Track Option on the Options tab is checked.