Inter-Tel Axxess - page 157

Page 141

System Features

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

ACD Agent Login/Logout

ACD hunt group members are

referred to as “agents.” Agents can

group at any time. While logged in,

the agent will receive calls through

the ACD hunt group. When the agent

is logged out, calls to that ACD hunt

group will bypass the station. (The

Hunt Group Remove/Replace fea-

ture, described on page 133, does not

have any effect on ACD hunt group

calls when entered by an ACD agent.

However, placing the agent’s station

in Do-Not-Disturb will halt all ACD

and non-ACD hunt group calls.)

There are three feature codes that can be used for logging in to and out of the ACD hunt

groups: ACD Agent Login, ACD Agent Logout, and ACD Agent Login/Logout. The first two

perform only one operation. The third (Login/Logout) is a toggle feature code that logs the sta-

tion in or out of all associated ACD hunt groups at once. If the toggle feature code is pro-

grammed in a user-programmable button with a lamp, the lamp will be lit when the agent is

logged in to an ACD hunt group and available to receive calls, and it will be unlit when the

agent is logged out.

TO LOG OUT OF ALL OF YOUR ACD HUNT GROUPS AT ONCE USING THE LOGIN/LOGOUT FEATURE

CODE:

While on or off hook (single-line users must lift the handset), enter the ACD Agent

ALL ACDS, and you hear a confirmation tone. Hang up if off hook.

TO LOG IN TO ALL OF YOUR ACD HUNT GROUPS AT ONCE USING THE LOGIN/LOGOUT FEATURE

CODE:

1. While on or off hook (single-line users must lift the handset), enter the ACD Agent

AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. If you

were not logged in, continue to the next step.

2. The display shows AGENT LOGIN AGENT ID. Do one of the following:

—To log in to all ACD hunt groups for which you have an Agent ID: Enter your

Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You are

logged into only the ACD hunt group(s) that use the Agent ID that you entered.

Hang up if off hook. If another agent is already logged in at this station, you hear

reorder tones, and the display shows DIFFERENT AGENT ID ALREADY USED.

You must have the other agent log out before you can use that station.

—To log in to all of your ACD hunt groups that do not use Agent IDs: Press .

The display shows AGENT LOGGED INTO ALL ACDS. You are logged into only

the ACD hunt group(s) that do not use Agent IDs. Hang up if off hook.

HUNT GROUP

ID 2370

AGENT ID IN UCD/ACD HUNT GROUP

HUNT GROUP

Ext. 2000

ANNOUNCEMENT

STATION

OVERFLOW

STATION

Ext. 1222

Agent ID

can be logged

in or out

RECALL STATION