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Voice Processing Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Fax-On-Demand
FAX-ON-DEMAND
The Fax-On-Demand feature provides fax services to callers. It is a specially programmed Call
Routing Announcement application that uses digit translation to allow callers to select the doc-
uments they wish to have faxed to them.
With Fax-On-Demand, callers can use a DTMF telephone to request one or more documents
from the company’s fax library. (This library of fax documents is also used in the Unified Mes-
saging faxing feature.) When the request is completed, the Voice Processor places a call to the
caller’s fax machine to deliver the requested documents.
The Fax-On-Demand process is shown in the following steps:
1. The caller reaches the Call Routing Announcement application either through direct
ring-in or transfer.
2. After listening to the introductory recording, the caller selects a document by entering a
document number or using digit translation, depending on digit translation node pro-
gramming. If the document is selected by number, the system will ask the caller to ver-
ify the entry by pressing #. If the number is invalid, the system alerts the caller and
returns to the introductory recording.
3. The system checks the availability of the document, and one of the following occurs:
• If the document is available, the system tells the caller how many documents have
been selected and how many more documents can be requested (as determined by
the Maximum Selections Allowed value in the database). It then returns to the
recording to allow the caller to select more documents or end the selection process.
• If the document has been deleted or is being updated, the caller is told that the doc-
ument is unavailable and returns to the recording.
4. If desired, the caller selects additional documents, and the system checks for their avail-
ability as described above. If the maximum number of allowed documents has been
reached, the system informs the caller and gives the option of returning to the greeting
or ending the selection process. If a caller selects the same document more than once,
the system informs the caller of the error and allows another selection.
5. If desired, the caller can cancel the document selections at this point by pressing the
Cancel Fax Selections digit (usually *). However, once the next steps are completed,
the faxes will be delivered.
6. When the caller ends the selection process by pressing the End Fax Selections digit
(usually #), or reaches the allowed maximum number of documents, the system
requests fax dialing information from the caller.
7. The caller enters and verifies his or her extension number (to be printed on the cover
sheet) and the caller’s fax machine telephone number.
8. The system checks the entered number, and one of the following occurs:
• If the number is valid, the system tells the caller when the document will be deliv-
ered (this depends on the programmed fax delivery times in the Voice Processor
database) and returns to the recording.
• If the number cannot be dialed by the Message Notification/Retrieval application
due to toll restrictions, the system tells the caller that the number cannot be dialed
and asks for a new number.
• If the caller enters an invalid number, the system tells the caller the number is
invalid and asks for a new number.