Page 225
System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Call Forwarding
CALL FORWARDING
With call forwarding, a station user can route incoming intercom and outside calls (including
direct ring-in calls) to another station, to a hunt group, or to an outside telephone number, if
allowed by toll and trunk restrictions. In a network setting, the network allows the user to for-
ward calls to stations or hunt groups on another node. (See also page 253.) The four forward-
ing options are:
•Forward all calls: All incoming calls are immediately forwarded.
•Forward if no answer: Incoming calls are forwarded if they are not answered before
the Forward No Answer timer expires.
•Forward if busy: Incoming calls are immediately forwarded if the station is busy.
•Forward if no answer or busy: Incoming calls are forwarded immediately if the sta-
tion is busy or if calls are not answered before the Forward No Answer timer expires.
If forward all calls is enabled, display phones show the call forwarding status and destination
until the request is canceled. If one of the conditional forwards is enabled (no answer, busy, or
no answer/busy), display phones show the forward status for five seconds and then return to
normal. If the station receiving the forward is a display phone, it shows EXT XXXX FWD
FROM EXT XXXX for each forwarded call received.
Station users can chain forwards from station to station providing the forwards do not form a
loop and the chain does not include more than 10 stations. The conditional forward features (if
busy, if no answer, if busy/no answer) may form a loop that the system cannot detect until a
call is placed to the forwarding station. For example, if two station users forward their calls to
each other using the Forward If Busy feature, the system accepts the requests. However, if a
call rings in while both stations are busy, the forwards create an illegal loop. In this case, the
call camps on to the called station and that station’s display shows INVALID FORWARD
PATH.
If more than one station has ring in for a trunk group, direct ring-in calls on that trunk group
will forward to extension numbers, but not outside numbers or voice mail ports. The display of
the phone receiving the forwarded call will show it as a forwarded call, and the Call button or
individual trunk button flashes to show ring in. (The individual trunk button also flashes on the
phone that is being forwarded.)
Calls cannot be forwarded to restricted outside telephone numbers or stations in Do-Not-Dis-
turb. If the station that is programmed to receive your forwarded calls is later placed in Do-
Not-Disturb and you receive a call, you will momentarily see a display showing that the desti-
nation station is in Do-Not-Disturb; the call will remain at your station.
NOTE: Direct ring-in calls that are forwarded to a station in DND will ring the DND station per
the rules of DND.
If your station is in Do-Not-Disturb and you have call forwarding programmed, the call is still
forwarded, unless you enabled Forward No Answer. With Forward No Answer, intercom call-
ers will see the Do-Not-Disturb display that you programmed, and the call will not be for-
warded.
If calls are forwarded to a Voice Processor application, and the system is unable to communi-
cate with the Voice Processor PC, the call will not be forwarded. It will remain at your station.
Call forwarding overrides system call forwarding at the principal station.