Inter-Tel Axxess B, C

Page 312

Index

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

Automated Attendant 4, 271, 272

applications 273

custom recordings 48, 274

directory 273

recall destination 271, 274

Voice Processor 272

Automatic Call Access 170

Automatic Daylight Saving Time 10

Automatic Fax Detection 310

Automatic Intercom Answer 170

Automatic Outside Call Answer 170

Automatic Route Selection (ARS) 152, 155, 191, 323

Auxiliary 267

Axxess Basic Volume Control 164

Axxess IP and SIP Operating Modes 105

B

Background Music 108, 171

Backlight 102

Balanced Count Hunt Group 139

Basic Digital Phone

key map 80

speakerphone 75

Basic Phone

lamp rates 87

Bit Rate 89, 90

Broadcast Messages 45

Broadcasting Messages 45

Busy Signal Instead of Camp-On DID/E&M 201

Busy Station Queue Callback 181

Busy Trunk Callback (Queue) 194

Busy Trunk Option 24

C

Call Center Suite 139

Call Cost Accounting 260

Call Forwarding 65, 225

all calls 225

FWD button 226

hunt groups 132

if busy 225

if no answer/busy 225

remote programming 255

system 219

to an extension 228

to attendant 227

to message center 227

to outside number 227

to voice mail 227

unsupervised CO timer 227

Call Key 81

Call Pick-Up 208

Call Processing Card (CPC) 41

Call Processing Version Feature Code 126, 324

Call Routing Announcement 4, 271, 276, 277

Call Routing Custom Audiotex Recordings 277

Call Routing Table 219

Call Screening 206, 277, 301

Call Transfer 203

Call Waiting 201

Callback (Queue)

station 180, 181

trunk 194

Caller ID 148

displays 149

in SMDR 262

Caller ID, DNIS, and ANI 148

Caller Information 149

Calling Party Number 159

Calling Party Number Field 160

Camp On 180, 194

hunt groups 131

moving call to DND 202

station 180

tones 201

trunk 194

Canceling a Message Waiting Indication That You Left 184

Canceling a Waiting Message 185

Canceling Unheard Messages 300

Cascading Remote Message Notification 291

Cascading Remote Messaging 291

Central Processing Unit (CPU) Card 73

Change Language Feature Code 175

Changing the First/Last Name Search 282

Circuit Cards 73

Circuit Number Display 79

Class Of Service (COS) 155

ARS only 156

day/night 162

speed dial override 230

Clear Network Alarm 39

Clear Network Alarm (9851) 39

Clear System Alarm (9850) 39

Clearing Alarms 39

Conferencing 209

adding parties 211

exiting/parties on hold 212

exiting/re-entering 211

placing on hold 213

Connecting a Headset 88

Consultation Hold 198, 199

Courtesy Paging Phone 241

CPC Modem 41

enable/disable 41

programming a DSS/BLF button 41

reset 42

Create or Delete

Administrator Stations 14

Attendant Stations 14

House Phones 14

Creating Audiotex Recordings 48

Custom Audiotex Recordings 48, 274, 277

Customized System Programming Reports 267

Customized Voice Mail Prompts 51

Contents

Main Page QUICK REFERENCE GUIDE TO SYSTEM, VOICE MAIL, AND DIAGNOSTICS TO RESPOND TO AN ALARM MESSAGE: TO SYNCHRONIZE NETWORK TIME: TO SET SYSTEM OR NETWORK DATE AND TIME: TO PROGRAM SYSTEM SPEED-DIAL NUMBERS: DEFAULT DIAGNOSTICS FEATURE CODES TO ENABLE/DISABLE SYSTEM DIAGNOSTICS MODE: SYSTEM DIAGNOSTICS FEATURES DEFAULT ADMINISTRATOR FEATURE CODES Page Page Page Page Table of Contents Page Page FCC Regulations Important Page Notice Safety Regulations Important Safety Instructions Save These Instructions ! Introduction INTRODUCTION TELEPHONE SYSTEM NETWORKING Page VOICE PROCESSOR VOICE MAIL NETWORKS Page Administrator Procedures Page PLACING THE SYSTEM IN NIGHT MODE PLACING NODES IN DAY OR NIGHT MODE SETTING SYSTEM DATE AND TIME SETTING NETWORK DATE AND TIME Page Page Page Page Page 17 Station Database Programming Flowchart FIGURE 1. Station Database Programming Flowchart YOUR INPUT PHONE DISPLAYS Page Page Page Page Page Page 23 System Database Programming Flowchart FIGURE 2. System Database Programming Flowchart Page Page Page Page 29 Trunk Database Programming Flowchart FIGURE 3. Trunk Database Programming Flowchart Page 30 Trunk Database Programming Flowchart FIGURE 3. Trunk Database Programming Flowchart (Continued) PROGRAMMING SYSTEM SPEED-DIAL NUMBERS Page Page PROGRAMMING AND USING DSS/BLF BUTTONS Page Page MANAGING SYSTEM AND NETWORK ALARMS Page Page Page ENABLING/DISABLING THE CALL PROCESSING CARD MODEM ASSIGNING THE CPC MODEM TO A DSS/BLF BUTTON RESETTING THE CALL PROCESSING CARD MODEM USING THE NETWORK GROUP DIAGNOSTICS FEATURE SEIZING A DEVICE FREEZING/UNFREEZING THE SYSTEM HISTORY FREEZING/UNFREEZING THE NETWORK HISTORY VOICE MAIL ADMINISTRATOR FEATURES BROADCASTING MESSAGES MAINTAINING MAILBOXES AND GROUP LISTS IMPORTING FAX DOCUMENTS CREATING AUDIOTEX RECORDINGS Page Page RECORDING CUSTOM VOICE MAIL PROMPTS Page 52 FIGURE 4. Default Voice Mail Prompts Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page FIGURE 5. Administrator Database Programming Planning Sheets Page Page Page Page Page System Hardware Page Page Page INTER-TEL PHONES FIGURE 6. Model 8560 Phone Displays FIGURE 7. Executive Phone Display Page Page Page Page Page 84 AXXESS ADMINISTRATORS GUIDE January 2004 Inter-Tel Phones Page FIGURE 8. Executone Phone LED Rates Page 87 Digital Phone LED Rates FIGURE 9. Digital Phone LED Rates *This applies only to Inter-Tel phones with red/green LEDs. The following rates are shown in interruptions per minute (IPM). Page Page Page Page Page Page AGENTSET SINGLE-LINE SETS Page Page DIGITAL DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) UNITS MINI-DSS UNITS Page Page Page Page Page 106 AXXESS ADMINISTRATORS GUIDE January 2004 IP and SIP Devices Page OPTIONAL SYSTEM EQUIPMENT Page Page System Features Page Page Page Page MESSAGE LAMP SPEAKER BUTTONS HOLD BUTTONS HOT DIALPAD BUTTONS VS. SPCL KEY REQUIRED FOR FEATURE CODE ENTRY FLAG FEATURE CODES TRUNK ACCESS CODES These feature codes are used for selecting trunks when placing outgoing calls. * These feature codes may differ depending on the software version. STATION FEATURE CODES Page 118 Page 119 NOTE: Page 120 Page 121 Page 122 Page 123 ADMINISTRATOR FEATURE CODES NOTE: Page 124 NOTE: Page 125 Page 126 NOTE: EXTENSION NUMBERS ATTENDANT STATIONS NETWORK AND LOCAL PRIMARY ATTENDANTS HUNT GROUPS HUNT GROUP CALL DISTRIBUTION HUNT GROUP CALL PROCESSING HUNT GROUPS AND CALL FORWARDING HUNT GROUP REMOVE/REPLACE AND DO-NOT-DISTURB UCD HUNT GROUPS Page Page Page Page ACD HUNT GROUPS Page Page Page Page Page ACD HUNT GROUPS SPAN NODES Page Page TRUNK FEATURES CALLER ID, DNIS, AND ANI INTER-TEL PHONE DISPLAYS SINGLE-LINE SET DISPLAYS OUTGOING-ACCESS, ALLOWED-ANSWER, AND RING-IN ASSIGNMENTS ANSWER FEATURE CODE AUTOMATIC ROUTE SELECTION (ARS) Page Page TOLL RESTRICTION CLASS OF SERVICE (COS) Page EMERGENCY CALL FEATURE Page Page Page FIGURE 10. Example of a Remote Site without an MGCP Gateway Application FIGURE 11. Example of a Remote Site with an MGCP Gateway Application DAY AND NIGHT MODES DIRECT INWARD SYSTEM ACCESS (DISA) Page Page SELECTABLE RING TONE EXTENSION NUMBER, USERNAME, TIME AND DATE DISPLAY ALL TRANSIENT DISPLAYS STATION FLAG DKTS ALTERNATE TRANSIENT DISPLAY TIMER STATION FLAG AND TIMER TRANSIENT CALL INDICATION ON CALL ANSWER STATION FLAG Page Page STANDARD/ALTERNATE KEYMAP SWITCHING AUTOMATIC CALL ACCESS MUSIC-ON-HOLD AND BACKGROUND MUSIC MULTILINGUAL CAPABILITY STATIONS TRUNKS DO-NOT-DISTURB AND REMINDER MESSAGES VOICE PROCESSOR MULTI-LANGUAGE FEATURE ON NETWORK OPERATION DIRECTORIES CHANGE LANGUAGE FEATURE CODE INTERCOM CALLS PROGRAMMING FOR PRIVATE INTERCOM CALLS STATION-TO-STATION CALLING Page Page INTERCOM CAMP ON AND QUEUE CALLBACK INTER-STATION MESSAGES LEAVING MESSAGES RESPONDING TO MESSAGES Page Page OFF-HOOK VOICE ANNOUNCE (OHVA) Page OUTSIDE CALLS PLACING OUTSIDE CALLS Page RECEIVING OUTSIDE CALLS ON-HOOK MONITORING GROUP LISTEN FEATURE TRUNK CAMP ON AND BUSY TRUNK CALLBACK (QUEUE) ACCOUNT CODES Page Page PLACING CALLS ON HOLD INDIVIDUAL HOLD SYSTEM HOLD CONSULTATION HOLD HOLD RECALL MICROPHONE MUTE CALL WAITING Page CALL TRANSFER FEATURE CODES TRANSFER TO PARK LOCATIONS TRANSFERRING CONFERENCE CALLS TRANSFER TO A SYSTEM FORWARD TRANSFER TO RING TRANSFER TO HOLD TRANSFER RECALLS CALL SCREENING Page REVERSE TRANSFER CONFERENCE CALLS PLACING A CONFERENCE CALL ADD PARTIES TO A CONFERENCE EXITING A CONFERENCE Page RECORD-A-CALL Page AGENT HELP Page SYSTEM FORWARDING Page INDIVIDUAL STATION FORWARDING POINTS HUNT GROUP FORWARDING POINTS HANDSFREE ANNOUNCE SYSTEM FORWARD OPTION MANUAL CALL FORWARDING AND SYSTEM FORWARDING SYSTEM FORWARD ENABLE/DISABLE Page 224 Unanswered System Forward Calls UNANSWERED SYSTEM FORWARD CALLS CALL FORWARDING FWD BUTTON FORWARD TO AN OUTSIDE NUMBER MANUAL FORWARDING TO PUBLIC NETWORK FORWARD TO THE MESSAGE CENTER FORWARD TO AN ATTENDANT FORWARD TO VOICE MAIL Page SPEED DIALING SYSTEM SPEED DIALING Page STATION SPEED DIALING Page Page INTERCOM, SPEED-DIAL, AND FEATURE CODE DIRECTORY Page HOUSE PHONE Page 242 House Phone REDIALING USING THE LAST NUMBER SAVED FEATURE USING THE LAST NUMBER DIALED FEATURE Page PAGING REMOVE FROM PAGING DO-NOT-DISTURB Page Page Page DO-NOT-DISTURB OVERRIDE REMOTE FEATURE PROGRAMMING STATION PASSWORD REMOTE DO-NOT-DISTURB PROGRAMMING Page REMOTE FORWARD PROGRAMMING DEFAULT STATION HOOKFLASH REMINDER MESSAGES Page RECORD KEEPING AND MAINTENANCE FEATURES CALL COST ACCOUNTING Page Page FIGURE 12. SMDR Report Format FIGURE 12. SMDR Report Format (Continued) SYSTEM ERROR/MESSAGE PRINTING Page POWER FAILURE CAPABILITIES CUSTOMIZED SYSTEM PROGRAMMING REPORTS Page Voice Processing Features Page INTRODUCTION AUTOMATED ATTENDANT AUTOMATED ATTENDANT APPLICATIONS AUTOMATED ATTENDANT RECALL DESTINATION AUTOMATED ATTENDANT CUSTOM AUDIOTEX RECORDINGS EXTENSION ID CALL ROUTING ANNOUNCEMENT CALL ROUTING CUSTOM AUDIOTEX RECORDINGS CALL SCREENING DIGIT TRANSLATION DIGIT TRANSLATION NODES Page 278 FIGURE 13. Sample Call Routing Announcement Tree FAX-ON-DEMAND Page LOCATING A NAME ACCEPTING A NAME REQUESTING ADDITIONAL INFORMATION USING THE DIRECTORIES To spell a different name: Press and repeat step 3. RECORD-A-CALL SCHEDULED TIME-BASED APPLICATION ROUTING (STAR) SMDR INFORMATION STORAGE AND RETRIEVAL VOI CE MA IL VOICE MAIL AND MESSAGE NOTIFICATION/RETRIEVAL APPLICATIONS Page MAILBOXES Page MESSAGE NOTIFICATION TO STATIONS CASCADING REMOTE MESSAGE NOTIFICATION Page Page Page INITIALIZING A SUBSCRIBER MAILBOX OR EXTENSION ID LISTENING TO MESSAGES Page RECOVERING DELETED MESSAGES SENDING A MESSAGE Page PERSONAL OPTIONS Page Page OUTSIDE CALLER USE OF VOICE MAIL UNIFIED MESSAGING LEVEL 1 Page AUTOMATIC FAX DETECTION UNIFIED MESSAGING REQUIRED FOR FAX E-MAIL FAX CARD REQUIRED FAX E-MAIL MESSAGE FORMAT Index Symbols A Page 312 B C Page 313 D E Page 314 F G H Page 315 I J K L Page 316 M N Page 317 O P Page 318 Q R Page 319 S Page 320 T Page 321 U V W Page Default Feature Codes Page VOICE MAIL FLOWCHART NOTE: