Inter-Tel Axxess

Page 42

Administrator Procedures

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

Resetting the Call Processing Card Modem

Occasionally the CPC modem will need to be reset if it is unable to answer an incoming call or

out of sync with the external modem.

TO RESET THE MODEM:

NOTE: A modem reset drops any call that is currently connected to the modem.

1. Enter the Modem Reset (9869) feature code. The display shows RESET MODEM

EXT#.

2. Enter the extension of the modem (local or off-node) to reset. The display shows

MODEM RESET.

NOTE: If an invalid modem extension is entered, the display shows INVALID MODEM

EXTENSION.

NOTE: The Network Group diagnostics feature works on Inter-Tel proprietary IP devices for the

local node only. It does not work across nodes.

Version 8.1 supports a Network Group Diagnostics feature that allows an administrator to ver-

ify that the Network Groups are programmed properly. When the Network Group Diagnostics

feature code is entered, the phone system initiates pings from each Inter-Tel IP device and

determines if the other devices respond to the ping. If a device does not respond to the ping or

if a firewall is detected, the system issues a Message Print message (see page 265). It is recom-

mended that you enable a port for Message Print before you run this diagnostics feature.

NOTE: Because this feature affects system performance, it is recommended that you run the

diagnostics program when the system is idle (i.e., after normal business hours).

TO RUN THE NETWORK GROUP DIAGNOSTICS:

1. While on hook, enter the Diagnostics Mode feature code (9900) to turn on diagnostics

mode. The display shows DIAGNOSTICS ON.

2. Enter the Network Group Diagnostics feature code (9963 by default). The display

shows NET GRP CHECK (YES = 1 NO = 2).

3. When prompted, press 1 or ACCEPT to start the diagnostics feature. The display shows

NET GROUP DIAG IN PROGRESS.

When the diagnostics is complete, the phone displays one of the following messages:

•NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network

Groups are capable of communicating via P2P audio.

•NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices

are offline or there are NATs/firewalls located between the devices. Check Message

Print to determine which errors occurred.

CAUTION

Do not reset the modem if it is connected to a Database Programming session. If you do,

the programming session is dropped, potentially corrupting the database. For this reason,

Inter-Tel strongly recommends that you assign the modem extension to a DSS/BLF button.