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System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Individual Station Forwarding Points
INDIVIDUAL STATION FORWARDING POINTS
The ringing duration at each station forwarding point is determined by the System Forwarding
Advance timer (defaults to 15 seconds). If the station forwarding point is busy, the call will
camp-on until the System Forwarding Advance timer expires and then it moves to the next for-
warding point.
If the station forwarding point is in Do-Not-Disturb, the forwarding path will bypass that sta-
tion and immediately send the call to the next forwarding point.
If a forwarding point is a Voice Processor application, and the system is unable to communi-
cate with the Voice Processor, the call will bypass the forwarding point.
A station forwarding point can place calls or transfer calls to the principal.
HUNT GROUP FORWARDING POINTS
If a forwarding point is a hunt group, a call following the forwarding path will be sent to the
announcement station or overflow station as usual; it will advance to the next forwarding point
if not answered before the System Forwarding Advance timer expires.
The call will ring at the hunt group until the System Forwarding Advance timer expires. It will
then move to the next forwarding point. The No Answer Advance timer determines how long
the call will ring at each hunt group station, as usual.
If all stations in a hunt group forwarding point have Do-Not-Disturb or hunt group remove
enabled, the call will camp on until the System Forwarding Advance timer expires. The call
will then be sent to the next forwarding point.
HANDSFREE ANNOUNCE SYSTEM FORWARD OPTION
When a call is transferred to the principal station by another station user and the principal sta-
tion's system forward is set for the “no answer” station status, a system-wide option deter-
mines what the caller hears, as shown in the table below.
HANDSFREE
ANN. OPTION
SYS. FORWARD
OPTION RESULT
Disabled Intercom and/or
outside calls for-
warded
The intercom call from the transferring station enters the
forwarding path after the System Forwarding Initiate timer
expires. The transferring station user hears ringing and can
announce the call only if it is answered.
Enabled Outside calls for-
warded
The transferring station user will place a handsfree call to
the principal station and can announce the transfer; the
System Forwarding Initiate timer does not start until the
transfer is completed.
Enabled Intercom calls for-
warded
The handsfree announce option is overridden and the
intercom call from the transferring station enters the for-
warding path after the System Forwarding Initiate timer
expires. The transferring station user hears ringing and can
announce the call only if it is answered.
Enabled or
Disabled
Calls forwarded to
voice mail
The transfer is completed when the transferring station
hangs up. The principal station's mailbox number is auto-
matically dialed.