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System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Voice Processor Applications as Announcement/Overflow Stations
Voice Processor Applications as Announcement/Overflow Stations
When a Voice Processor application is used as an announcement or overflow station, calls to
the application automatically stop circulating through the hunt group if the caller selects a valid
digit translation option (such as pressing a digit to select an extension from a Call Routing
Announcement menu), and the call is transferred. This allows the application to send the call to
other stations without the call being “pulled back” into the hunt group when a hunt group sta-
tion answers the call. However, if the caller does not dial a valid digit translation option, the
call will be pulled back if a hunt group member answers.
NOTE: Standard Display, Associate Display, Axxess Basic, Eclipse Basic, Model 8500, Model
8520, and Model 8560 Phones do not send DTMF tones on intercom calls and therefore cannot
stop circulating through the hunt group by dialing a digit.
A Call Routing Announcement application’s message can be programmed to include the
caller’s queue position and/or estimated wait time. The queue position announcement tells the
caller how many calls are ahead of his or her call. This includes calls being served and waiting
calls (however, all calls being served count as one call). The estimated wait time is based on a
programmed Average Connect Time Per Call multiplied by the number of calls ahead of the
caller in the queue, divided by the number of available hunt group members (avg. connect time
per call × no. of waiting calls ÷ available members). See page 276 for details.
If a Voice Processor application is used as an announcement or overflow station or as the recall
destination, and the system is unable to communicate with the Voice Processor, outside calls
will not be sent to the announcement or overflow application. They will continue to camp on to
the hunt group.
UCD Hunt Group Priority List
Some stations may be members of more than one UCD hunt group. For this reason, hunt
groups are assigned a “priority level.” The priority level determines which hunt group’s calls
should be received first when calls ring in or camp on to several hunt groups at once.
UCD priority levels range from 0
(low) to 75 (high). If a station is a
member of multiple hunt groups that
have the same priority level, calls
received by those hunt groups will be
queued in the order they were
received by the phone system. (Non-
UCD hunt groups are treated as if
they have a priority level of 0.)
PRIORITY LEVELS
Calls ring in or
camp on to all
hunt groups
PRIORITY
LEVEL
1
8
0
HUNT GROUP
Ext. 2000
HUNT GROUP
Ext. 2001
HUNT GROUP
Ext. 2002
2
1
3
ORDER CALLS
ARE RECEIVED