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QUICK REFERENCE GUIDE TO SYSTEM,
VOICE MAIL, AND DIAGNOSTICS
TO RESPOND TO AN ALARM MESSAGE:
TO SYNCHRONIZE NETWORK TIME:
TO SET SYSTEM OR NETWORK DATE AND TIME:
TO PROGRAM SYSTEM SPEED-DIAL NUMBERS:
DEFAULT DIAGNOSTICS FEATURE CODES
TO ENABLE/DISABLE SYSTEM DIAGNOSTICS MODE:
SYSTEM DIAGNOSTICS FEATURES
DEFAULT ADMINISTRATOR FEATURE CODES
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Table of Contents
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FCC Regulations
Important
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Notice
Safety Regulations
Important Safety Instructions
Save These Instructions
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Introduction
INTRODUCTION
TELEPHONE SYSTEM
NETWORKING
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VOICE PROCESSOR
VOICE MAIL NETWORKS
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Administrator Procedures
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PLACING THE SYSTEM IN NIGHT MODE
PLACING NODES IN DAY OR NIGHT MODE
SETTING SYSTEM DATE AND TIME
SETTING NETWORK DATE AND TIME
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Station Database Programming Flowchart
FIGURE 1. Station Database Programming Flowchart
YOUR INPUT PHONE DISPLAYS
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System Database Programming Flowchart
FIGURE 2. System Database Programming Flowchart
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Trunk Database Programming Flowchart
FIGURE 3. Trunk Database Programming Flowchart
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Trunk Database Programming Flowchart
FIGURE 3. Trunk Database Programming Flowchart (Continued)
PROGRAMMING SYSTEM SPEED-DIAL NUMBERS
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PROGRAMMING AND USING DSS/BLF BUTTONS
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MANAGING SYSTEM AND NETWORK ALARMS
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ENABLING/DISABLING THE CALL PROCESSING CARD MODEM
ASSIGNING THE CPC MODEM TO A DSS/BLF BUTTON
RESETTING THE CALL PROCESSING CARD MODEM
USING THE NETWORK GROUP DIAGNOSTICS FEATURE
SEIZING A DEVICE
FREEZING/UNFREEZING THE SYSTEM HISTORY
FREEZING/UNFREEZING THE NETWORK HISTORY
VOICE MAIL ADMINISTRATOR FEATURES
BROADCASTING MESSAGES
MAINTAINING MAILBOXES AND GROUP LISTS
IMPORTING FAX DOCUMENTS
CREATING AUDIOTEX RECORDINGS
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RECORDING CUSTOM VOICE MAIL PROMPTS
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FIGURE 4. Default Voice Mail Prompts
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FIGURE 5. Administrator Database Programming Planning Sheets
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System Hardware
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INTER-TEL PHONES
FIGURE 6. Model 8560 Phone Displays
FIGURE 7. Executive Phone Display
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AXXESS ADMINISTRATORS GUIDE January 2004
Inter-Tel Phones
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FIGURE 8. Executone Phone LED Rates
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Digital Phone LED Rates
FIGURE 9. Digital Phone LED Rates
*This applies only to Inter-Tel phones with red/green LEDs.
The following rates are shown in interruptions per minute (IPM).
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AGENTSET
SINGLE-LINE SETS
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DIGITAL DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) UNITS
MINI-DSS UNITS
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Page 106
AXXESS ADMINISTRATORS GUIDE January 2004
IP and SIP Devices
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OPTIONAL SYSTEM EQUIPMENT
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System Features
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MESSAGE LAMP
SPEAKER BUTTONS
HOLD BUTTONS
HOT DIALPAD BUTTONS VS. SPCL KEY REQUIRED FOR FEATURE CODE ENTRY FLAG
FEATURE CODES
TRUNK ACCESS CODES
These feature codes are used for selecting trunks when placing outgoing calls.
* These feature codes may differ depending on the software version.
STATION FEATURE CODES
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NOTE:
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ADMINISTRATOR FEATURE CODES
NOTE:
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EXTENSION NUMBERS
ATTENDANT STATIONS
NETWORK AND LOCAL PRIMARY ATTENDANTS
HUNT GROUPS
HUNT GROUP CALL DISTRIBUTION
HUNT GROUP CALL PROCESSING
HUNT GROUPS AND CALL FORWARDING
HUNT GROUP REMOVE/REPLACE AND DO-NOT-DISTURB
UCD HUNT GROUPS
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ACD HUNT GROUPS
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ACD HUNT GROUPS SPAN NODES
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TRUNK FEATURES
CALLER ID, DNIS, AND ANI
INTER-TEL PHONE DISPLAYS
SINGLE-LINE SET DISPLAYS
OUTGOING-ACCESS, ALLOWED-ANSWER, AND RING-IN ASSIGNMENTS
ANSWER FEATURE CODE
AUTOMATIC ROUTE SELECTION (ARS)
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TOLL RESTRICTION
CLASS OF SERVICE (COS)
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EMERGENCY CALL FEATURE
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FIGURE 10. Example of a Remote Site without an MGCP Gateway Application
FIGURE 11. Example of a Remote Site with an MGCP Gateway Application
DAY AND NIGHT MODES
DIRECT INWARD SYSTEM ACCESS (DISA)
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SELECTABLE RING TONE
EXTENSION NUMBER, USERNAME, TIME AND DATE DISPLAY
ALL TRANSIENT DISPLAYS STATION FLAG
DKTS ALTERNATE TRANSIENT DISPLAY TIMER STATION FLAG AND TIMER
TRANSIENT CALL INDICATION ON CALL ANSWER STATION FLAG
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STANDARD/ALTERNATE KEYMAP SWITCHING
AUTOMATIC CALL ACCESS
MUSIC-ON-HOLD AND BACKGROUND MUSIC
MULTILINGUAL CAPABILITY
STATIONS
TRUNKS
DO-NOT-DISTURB AND REMINDER MESSAGES
VOICE PROCESSOR
MULTI-LANGUAGE FEATURE ON NETWORK OPERATION
DIRECTORIES
CHANGE LANGUAGE FEATURE CODE
INTERCOM CALLS
PROGRAMMING FOR PRIVATE INTERCOM CALLS
STATION-TO-STATION CALLING
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INTERCOM CAMP ON AND QUEUE CALLBACK
INTER-STATION MESSAGES
LEAVING MESSAGES
RESPONDING TO MESSAGES
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OFF-HOOK VOICE ANNOUNCE (OHVA)
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OUTSIDE CALLS
PLACING OUTSIDE CALLS
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RECEIVING OUTSIDE CALLS
ON-HOOK MONITORING
GROUP LISTEN FEATURE
TRUNK CAMP ON AND BUSY TRUNK CALLBACK (QUEUE)
ACCOUNT CODES
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PLACING CALLS ON HOLD
INDIVIDUAL HOLD
SYSTEM HOLD
CONSULTATION HOLD
HOLD RECALL
MICROPHONE MUTE
CALL WAITING
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CALL TRANSFER
FEATURE CODES
TRANSFER TO PARK LOCATIONS
TRANSFERRING CONFERENCE CALLS
TRANSFER TO A SYSTEM FORWARD
TRANSFER TO RING
TRANSFER TO HOLD
TRANSFER RECALLS
CALL SCREENING
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REVERSE TRANSFER
CONFERENCE CALLS
PLACING A CONFERENCE CALL
ADD PARTIES TO A CONFERENCE
EXITING A CONFERENCE
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RECORD-A-CALL
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AGENT HELP
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SYSTEM FORWARDING
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INDIVIDUAL STATION FORWARDING POINTS
HUNT GROUP FORWARDING POINTS
HANDSFREE ANNOUNCE SYSTEM FORWARD OPTION
MANUAL CALL FORWARDING AND SYSTEM FORWARDING
SYSTEM FORWARD ENABLE/DISABLE
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Unanswered System Forward Calls
UNANSWERED SYSTEM FORWARD CALLS
CALL FORWARDING
FWD BUTTON
FORWARD TO AN OUTSIDE NUMBER
MANUAL FORWARDING TO PUBLIC NETWORK
FORWARD TO THE MESSAGE CENTER
FORWARD TO AN ATTENDANT
FORWARD TO VOICE MAIL
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SPEED DIALING
SYSTEM SPEED DIALING
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STATION SPEED DIALING
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INTERCOM, SPEED-DIAL, AND FEATURE CODE DIRECTORY
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HOUSE PHONE
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House Phone
REDIALING
USING THE LAST NUMBER SAVED FEATURE
USING THE LAST NUMBER DIALED FEATURE
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PAGING
REMOVE FROM PAGING
DO-NOT-DISTURB
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DO-NOT-DISTURB OVERRIDE
REMOTE FEATURE PROGRAMMING
STATION PASSWORD
REMOTE DO-NOT-DISTURB PROGRAMMING
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REMOTE FORWARD PROGRAMMING
DEFAULT STATION
HOOKFLASH
REMINDER MESSAGES
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RECORD KEEPING AND MAINTENANCE FEATURES
CALL COST ACCOUNTING
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FIGURE 12. SMDR Report Format
FIGURE 12. SMDR Report Format (Continued)
SYSTEM ERROR/MESSAGE PRINTING
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POWER FAILURE CAPABILITIES
CUSTOMIZED SYSTEM PROGRAMMING REPORTS
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Voice Processing Features
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INTRODUCTION
AUTOMATED ATTENDANT
AUTOMATED ATTENDANT APPLICATIONS
AUTOMATED ATTENDANT RECALL DESTINATION
AUTOMATED ATTENDANT CUSTOM AUDIOTEX RECORDINGS
EXTENSION ID
CALL ROUTING ANNOUNCEMENT
CALL ROUTING CUSTOM AUDIOTEX RECORDINGS
CALL SCREENING
DIGIT TRANSLATION
DIGIT TRANSLATION NODES
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FIGURE 13. Sample Call Routing Announcement Tree
FAX-ON-DEMAND
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LOCATING A NAME
ACCEPTING A NAME
REQUESTING ADDITIONAL INFORMATION
USING THE DIRECTORIES
To spell a different name: Press and repeat step 3.
RECORD-A-CALL
SCHEDULED TIME-BASED APPLICATION ROUTING (STAR)
SMDR INFORMATION STORAGE AND RETRIEVAL
VOI CE MA IL
VOICE MAIL AND MESSAGE NOTIFICATION/RETRIEVAL APPLICATIONS
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MAILBOXES
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MESSAGE NOTIFICATION TO STATIONS
CASCADING REMOTE MESSAGE NOTIFICATION
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INITIALIZING A SUBSCRIBER MAILBOX OR EXTENSION ID
LISTENING TO MESSAGES
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RECOVERING DELETED MESSAGES
SENDING A MESSAGE
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PERSONAL OPTIONS
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OUTSIDE CALLER USE OF VOICE MAIL
UNIFIED MESSAGING
LEVEL 1
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AUTOMATIC FAX DETECTION
UNIFIED MESSAGING REQUIRED FOR FAX E-MAIL
FAX CARD REQUIRED
FAX E-MAIL MESSAGE FORMAT
Index
Symbols
A
Page 312
B
C
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D
E
Page 314
F
G
H
Page 315
I
J
K
L
Page 316
M
N
Page 317
O
P
Page 318
Q
R
Page 319
S
Page 320
T
Page 321
U
V
W
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Default Feature Codes
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VOICE MAIL FLOWCHART
NOTE: