Inter-Tel Axxess - page 158

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System Features

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

ACD Agent Login/Logout

TO LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD AGENT LOGIN FEATURE CODE:

1. While on or off hook (single-line users must lift the handset), enter the ACD Agent

2. Enter the pilot number of the desired ACD hunt group. (Or, you can press to log in

to several ACD hunt groups at once.)

If you entered an invalid hunt group number, the display shows NOT AN ACD HUNT

GROUP, and you hear reorder tones.

3. The display shows AGENT LOGIN AGENT ID. Then do one of the following:

—To log in to ACD hunt group(s) using Agent IDs: Enter your Agent ID. The dis-

play shows AGENT LOGGED INTO ALL ACDS. You are logged into only the

ACD hunt group(s) that you requested in step 2 that use the Agent ID that you

entered in this step. If another Agent ID is already logged in at this station, you

hear reorder tones and the display shows DIFFERENT AGENT ID ALREADY

USED. You must have the other agent log out before you can use that station.

—To log in to ACD hunt group(s) that do not use Agent IDs: Press . The dis-

play shows AGENT LOGGED INTO ALL ACDS. You are logged into only the

ACD hunt group(s) that you requested in step 2 that do not use Agent IDs.

If you were already logged in, the display shows ALREADY LOGGED INTO (hunt

group).

If you are not a member of the entered hunt group, the display shows NOT AN

AGENT IN THIS HUNT GROUP, and you hear reorder tones. Start over.

4. If off hook, hang up. Repeat this procedure to log in to additional ACD groups, if nec-

essary.

TO LOG OUT OF AN ACD HUNT GROUP:

1. While on or off hook, enter the ACD Agent Logout feature code (327). One of the fol-

lowing will occur:

If you were logged in to only one hunt group, you hear a confirmation tone, and the

display shows AGENT LOGGED OUT OF (hunt group). The procedure is complete.

Hang up if you were off hook.

If you were logged in to more than one hunt group, you hear a confirmation tone, and

the display shows AGENT LOGOUT ACD NUMBER. Go to the next step.

If you were not logged in to any hunt group, the display shows NOT LOGGED INTO

ANY ACD GROUP, and you hear reorder tone.

2. Dial the pilot number of the desired ACD hunt group or press pound ( ) to log out of

all of your ACD hunt groups. You hear a confirmation tone, and the display shows

AGENT LOGGED OUT OF (hunt group).

If you were not logged in to the hunt group number that you entered, the display shows

NOT LOGGED INTO (hunt group). Start over.

3. If off hook, hang up.