Inter-Tel Axxess TRANSFER TO HOLD, TRANSFER RECALLS

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System Features

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

Transfer to Hold

TRANSFER TO HOLD

A call transferred to hold at a station does not ring or send a display message while holding.

After the Hold timer expires, the station rings or sends call waiting signals. Also, calls trans-

ferred to hold do not recall the transferring party; they recall the receiving party’s attendant if

unanswered after the Hold and Recall timers expire. Besides the procedure listed below, Inter-

Tel phone users have an alternative method for transferring calls to hold; refer to step 4 in the

previous procedure.

TO TRANSFER A CALL TO HOLD:

1. Executive Display, Professional Display, and Model 8560 Phones: While on a call,

press the TRANSFER-TO-HOLD menu button. The display shows TRANSFER

CALL TO EXTENSION.

Other Inter-Tel Phones: While on a call, press the Special button and enter the Trans-

fer To Hold feature code (346). The display shows TRANSFER CALL TO EXTEN-

SION.

Single-Line Sets: While on a call, hookflash and enter the Transfer To Hold feature

code (346).

2. Dial the desired extension number. Executive Display, Professional Display, and Model

8560 Phone users can use the Directory feature by pressing the IC DIRECTORY menu

button.

3. Hang up to complete the transfer.

TO PICK UP A CALL THAT WAS TRANSFERRED TO HOLD:

If a call was transferred to hold at your station:

Inter-Tel Phones: When your button, a Call button, or individual trunk button

is fluttering, lift the handset and/or press the fluttering button (or the button

for an outside call). You are connected to the caller.

Single-Line Sets: Lift the handset and enter the Individual Hold feature code (336).

You are connected to the call.

TRANSFER RECALLS

If a call is transferred to another station and is not answered before the appropriate Transfer

timer expires (and if it was not transferred to hold), the call recalls the transferring station’s

recall destination (defaults to the station) and the Recall timer is started. The call rings until the

Recall timer expires. If unanswered, it recalls the transferring party’s attendant, and the Aban-

doned Call timer is started. (If the transferring station has no attendant, the call continues to

recall at the transferring station.) If the call is not answered before the Abandoned Call timer

expires, the call is disconnected by the system.

In a network, a station’s transfer recall destination can be an off-node device.

TO ANSWER A TRANSFER RECALL:

Inter-Tel Phones: When the recall rings at your station, the display shows (username)

RECALLING FROM (username). Lift the handset and/or press the button.

Press the medium-flashing Call button or individual trunk button, or press the

button if the call is not automatically connected.

Single-Line Sets: If you hear a repeating signal of four tones and a pause, lift the

handset. You are immediately connected

ANSWER