Page 189
System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Outside Calls
OUTSIDE CALLS
When a trunk is selected for receiving or placing an outside call, the voice channel is seized
and cannot be used by any other station (unless the Conference feature is used, see page 209).
If the desired trunk is busy, the station user can camp on or request a callback (queue). Other
features that apply to both outside and intercom calls are discussed later in this section of the
manual. They include placing calls on hold, call waiting, call transfer, reverse transfer, confer-
encing, and call forwarding. Refer to page 151 for an explanation of outgoing-access, allowed-
answer, and ring-in assignments.

PLACING OUTSIDE CALLS

Inter-Tel phones can be programmed to select a trunk, a trunk group, or ARS when a Call but-
ton is pressed. In the default state, all Call buttons are programmed for ARS access.
On display phones, the dialed number is displayed with hyphens separating the toll field, equal
access field, area code, office code, hookflashes, pauses, asterisks, pounds, Centrex codes, and/
or absorbed digits. When the system absorbs local trunk digits, the digits are displayed even
when they are not dialed. (For example, if 423 is absorbed and 6767 is dialed, 423-6767 is dis-
played.)
NOTE: When placing a call, begin dialing before the Dial Initiation timer expires. If the timer
expires, the system drops the trunk connection and sends repeating reorder tones. This pre-
vents a trunk from being tied up accidentally.
TO PLACE AN OUTSIDE CALL:
1. Lift the handset. (Inter-Tel phone users can dial on hook by skipping this step.)
2. Select an outgoing trunk, using one of the methods below. The associated individual
trunk or Call button flashes slowly. (If on hook, the Speaker button is lit.)
NOTE: You must have outgoing access to a trunk to seize it.
Executive Display, Professional Display, and Model 8560 Phones: Press the OUT-
GOING menu button.
Any Inter-Tel Phone: Select a trunk using one of the following methods:
• Press an individual trunk button for direct access.
• Enter a trunk group access code (92001-92208) or press a trunk group button. This
selects a trunk in the chosen trunk group. (If the group has not been programmed,
the display shows NO TRUNKS IN TRUNK GROUP.)
• If your station is programmed to select a trunk group when a Call button is pressed,
press a Call button for outgoing access.
• Refer to the Automatic Route Selection (ARS) procedure on the next page.
• Enter the Outgoing Calls feature code (8). This automatically selects an outgoing
trunk according to the programmed outgoing access mode for your station.
Single-Line Sets: Select a trunk using one of the following methods:
• Enter the Outgoing Call feature code (8). This automatically selects an outgoing
trunk according to the programmed outgoing access mode for your station.
• Enter a trunk group access code (92001-92208).
• Refer to the Automatic Route Selection (ARS) procedure on the next page.