Page 186
System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Alternate Message Source
Alternate Message Source
The Alternate Message Source feature was developed to enable a voice processing system to
leave messages through a station or hunt group that is designated as its alternate message
source. When a message is left on the voice processing system for a station user that has an
assigned mailbox, the called station receives the message waiting indications. If it is a display
phone, the display shows MESSAGE RECEIVED FROM (alternate message source) rather
than from the voice mail circuit. When the station user retrieves the message, an intercom call
is placed to the alternate message source.
To make efficient use of multi-port analog voice mail units (not Voice Processor voice mail
applications), the ports are placed in a voice mail hunt group, and the voice mail hunt group’s
pilot number is assigned as the alternate message source for each of the individual voice mail
ports. When a user responds to a message left by one of the voice mail ports, the pilot number
is automatically dialed, and the call circulates through the hunt group until a voice mail port is
available. Without the alternate message source hunt group, the call would return only to the
port that left the message and would not circulate through the hunt group.
A station’s message center or alternate message source does not need to be on the same node as
the station. It can be a station, hunt group, Voice Processor application, or any off-node device.