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System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Operational Changes
Operational Changes
•The Station Monitor feature remains limited to a single node. Members who are logged
in to a remote node or who are logged in to the supervisor’s node from a remote node
cannot be monitored.
•Hunt groups with remote members rely on network links between nodes. Node avail-
ability and software version compatibility affect hunt group log-in procedures as fol-
lows:
— Hunt group members attempting to log in to all hunt groups will be logged in to
only those hunt groups on nodes that are reachable. The display on the user device
will only indicate log in results for reachable nodes.
— Members logging out of all hunt groups will be logged out of groups on reachable
nodes immediately and will automatically be logged out of groups on unreachable
nodes as soon as the link to the node is restored. The phone will display MES-
SAGE PENDING in this case.
— When users attempt to log in to a remote hunt group on a node running an earlier
version of System software, the phone display in version 5.3 or later will show
NOT AN ACD HUNT GROUP.
— If users on a node running an earlier version of system software try to log into a
hunt group on a node running version 5.3 or later, the display will show the mes-
sage NOT AN AGENT IN THIS ACD GROUP.
•The ACD Wrap-Up functions perform as in previous versions with the exception of pri-
ority. Due to timing issues involved in sending messages across the network, the fol-
lowing prioritization method is used for hunt groups with remote members:
— The first criterion is priority level. The hunt group with the highest priority gets the
available agent first.
— In the event of a tie in priority, hunt groups located locally take priority over those
located on remote nodes.
— In cases where ties in priority occur within the local node, the hunt group with the
longest camped on call will receive the available agent.
— Given off-node ties in priority, the first hunt group to camp on will receive the
available agent.