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Administrator Procedures
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Creating Audiotex Recordings
CREATING AUDIOTEX RECORDINGS
The voice mail administrator can create and select up to 500 custom audiotex recordings (voice
mail company greetings, auto attendant greetings, call routing announcements, and hunt group
announcement/overflow recordings). Each recording has an assigned number. Numbers are
then assigned to specific applications using the system administrator’s mailbox or through
Database Programming.
Any recording number (001-500) can be assigned to any Voice Processor application. In the
default state, Recording 001 is automatically defaulted to play the system-provided voice mail
main greeting, and Recording 002 is the Automated Attendant main greeting. The default
recordings can be changed, but will be returned to system-provided values if the Voice Proces-
sor is defaulted. A single recording may be used for multiple applications.
After making the required recordings, the system administrator must determine which ones
play during the telephone system’s day and night modes of operation. This can be done from
either the system administrator’s mailbox or through Database Programming.
The system administrator must enter a valid three-digit recording number (or a single digit fol-
lowed by for recordings 1-9) before a custom audiotex recording can be made. If a valid
number has been entered and a previous recording exists, the Voice Processor will play it.
(This includes the two standard default greetings.) When no recording is associated with a
recording number, the system administrator will be prompted to create a recording.
Once the recording is installed, it replaces any previous recording. The only recordings that
can be retrieved are system default recordings 001 and 002. They can be retrieved by default-
ing the Voice Processor database.
The maximum recording time for each custom audiotex recording is determined in Database
Programming when the maximum greeting lengths are established for all mailbox owners.
In Database Programming, several greetings can be linked together for one application and/or
use the special UCD/ACD hunt group characters that tell the caller how many calls are ahead
and how long the wait will be. If you use the system administrator’s mailbox to record or
assign a recording to an application with a list of several recordings, your input will change
only the first entry in the list. You cannot change the other entries using the system administra-
tor’s mailbox.
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