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System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Group Call Pick-Up
Group Call Pick-Up
When the Group Call Pick-Up feature is enabled, a call ringing in to a hunt group or one of its
stations can be picked up at any other station. Users can enter the Reverse Transfer feature
code (4) and dial a hunt group’s pilot number to pick up a call that is ringing in to the hunt
group’s pilot number or to any station within that hunt group.
The system follows the priority list shown below to determine which call is picked up. The
system follows the hunt group list (always beginning with the first station on the list) to check
each station in the hunt group and then the overflow station for one type of call at a time. If
there is more than one call of the same type at the selected station, the call that was received by
the station first is picked up. Holding calls and queue callbacks cannot be picked up.
1. Calls to the hunt group pilot number
2. CO calls
a. Direct ring-in calls
b. Transferred calls
c. Recalls
d. Camped-on calls
3. IC calls
a. Direct ring-in calls
b. Transferred calls
c. Recalls
d. Camped-on calls
NOTE: Group Call Pick-up can only retrieve calls from stations that are currently logged in to
the hunt group. You cannot use this feature to pick up calls from members who have logged out
using the Hunt Group Remove feature code. Also, Group Call Pick-up cannot be used on ACD
Hunt Groups that use Agent IDs. It can only be used on hunt groups that use lists of extensions.
If the ACD Hunt Group flag is enabled, the Group Call Pick-up flag will be dimmed.
To pick up a call that is ringing at a hunt group:
1. Lift the handset, and/or enter the Reverse Transfer feature code (4). You hear a single
progress tone.
2. Dial the pilot number of the hunt group where the call is ringing.
Inter-Tel Phones: If the system is programmed for direct connection of reverse trans-
ferred calls, you are immediately connected. If not, press the flashing CALL, individ-
ual trunk, or button.
Single-Line Sets: You are automatically connected.
IC