Inter-Tel Axxess CALL WAITING,

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System Features

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

Call Waiting

CALL WAITING

While a station is in use, incoming intercom and outside calls camp on until the busy station is

available. The busy party hears a single camp-on tone every 15 seconds (unless the Camp-on

Tone timer is changed or camp-on tones are disabled at the station).

A station programming flag (Camp-On Indications) allows camp-on tones to be enabled or dis-

abled for incoming intercom and outside calls. This flag is programmed on a station-by-station

basis.

The DID/E&M Receive Busy Instead Of Camp-On station flag determines whether E&M and

DID callers will receive busy signal or receive ringback and camp on when calling a busy sta-

tion. In the default state, busy tones are disabled, and the callers will hear ringback while

camped on to the called station. This flag is programmed on a station-by-station basis.

TO RESPOND TO CALL WAITING USING AN INTER-TEL PHONE:

1. If, while on a call, you hear a single camp-on tone and/or see the button, a Call

button, or an individual trunk button flashing rapidly, you have a call waiting. The dis-

play indicates the type of call that is waiting (intercom, outside, recall, etc.). If you are a

hunt group member, the display shows the number of calls camped on to the hunt

group. Do one of the following:

• If you wish to end the current call, hang up. A waiting outside call rings as an

incoming call; an intercom call rings as a private call. Answer as usual.

• If you wish to place the current call on hold, press the Hold button or press the Spe-

cial button and enter the Individual Hold feature code (336). The Call button, indi-

vidual trunk button, or button flutters (unless an intercom call is camped

on, in which case the button flashes rapidly until the camped on call is

picked up, then the button flutters). Answer the waiting call by pressing the

flashing Call button, individual trunk button, or button.

• If using an Executive Display, Professional Display, or Model 8560 Phone: You

may press one of the following menu buttons:

— ANSWER: Press this button to end the current call and answer the ringing call.

— SEND TO V-MAIL: This button appears only if you have a voice mailbox.

Press this button to transfer the call to your mailbox.

— IC CALL TO DND: Pressing this button will send Do-Not-Disturb tones to the

caller. If using a display Inter-Tel phone, the caller will see DO-NOT-DIS-

TURB.

2. To return to the holding call: Press the fluttering individual trunk button, Call button,

or button.