Page 135
System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Announcement and Overflow Stations
Announcement Stations: When a call rings in or is transferred to a hunt group, the Announce-
ment and Recall timers are started. The incoming call circulates through the hunt group until it
is answered or the Announcement timer expires. When this timer expires, the unanswered call
is picked up by the designated announcement station which is a playback device that answers
the call and plays a message. Meanwhile, the call continues circulating through the hunt group
(unless it was sent to a Voice Processor application and then transferred to a station). If it is
answered by an available hunt group station while the announcement station is connected to
the call, the call will leave the announcement station. Each direct ring-in call will transfer to
the announcement station only once. If it remains unanswered when the Overflow timer
expires, the call will be sent to the overflow station. Or, if there is no overflow station, the call
will be sent to the recall destination station when the Recall timer expires.
Overflow Stations: The Overflow timer is started when the Announcement timer expires or, if
there is no announcement station, when the call is received by the hunt group. If an incoming
hunt group call is unanswered when the Overflow timer expires, the call is picked up by an
overflow station. The overflow station is a playback device that answers the call and plays a
message. Meanwhile, the call continues circulating through the hunt group (unless it was sent
to a Voice Processor application and then transferred to a station). If the call is answered by an
available hunt group station while the overflow station is connected to the call, the call will
leave the overflow station. The Overflow timer restarts each time the unanswered call leaves
the overflow station. An unanswered call will return to the overflow station each time the
Overflow timer expires, until the call is answered by a hunt group station or it is sent to the
recall destination station.
The following chart shows the path that an incoming hunt group call will follow for all possi-
ble combinations of announcement and overflow stations:
If an announcement or overflow station has call forward enabled, hunt group calls will follow
the forward, and the forwarding destination station will act as the announcement or overflow
station.
ANN.
STATION
OVERFLOW
STATION CALL PATH
No No Call remains in hunt group.
Yes No Call goes to announcement
station only once, after
Announcement timer expires.
No Yes Call goes to overflow station
after each expiration of Over-
flow timer.
Yes Yes Call goes to announcement
station once (after Announce-
ment timer expires) then goes
to overflow station after each
expiration of Overflow timer.