Inter-Tel Axxess ACCOUNT CODES

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System Features

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

Account Codes

TO CANCEL A QUEUE BEFORE THE CALLBACK:

Inter-Tel Phones: While on hook, press the CANCEL QUEUE button or QUEUE

button. Or, enter the Queue Callback feature code (6). The display shows QUEUE

REQUEST CANCELED.

Single-Line Sets: Lift the handset and enter the cancel Queue Callback feature code

(6). Hang up.

Account codes are 3- to 12-digit codes that can be used in conjunction with the Station Mes-

sage Detail Recording (SMDR) feature to aid record keeping. Account codes can be assigned

to measure telephone use and/or to identify calls for customer billing. There are Standard,

Forced, and Optional types of account codes. The account code, when used, is recorded in the

SMDR report as soon as the call is completed. If more than one account code is entered during

a call, the last account code that was entered is recorded.

Database-Programmed Account Codes

Any station can be assigned a standard account code or one of six types of forced account

codes (four are ARS dependent). Or, if desired, the station can have no associated account

code.

There can be up to 256 standard and 256 forced account codes in the database (512 of each in a

triple- or quad-cabinet system).

The account code types are:

•Standard: Standard account codes automatically appear in the SMDR printout to iden-

tify calls from this station. The station user is not required to enter any digits during the

call.

•Forced – All Calls Validated: If this type of account code is enabled, the user must

enter a forced account code before an outside call can be placed. If the code matches

one of the pre-programmed forced account codes in the database, the call is allowed. If

the code does not match, the call is blocked. Stations with this account code type cannot

forward calls to outside telephone numbers.

•Forced – All Calls Non-Validated: With this account code type, the user must enter an

account code before placing an outside call. The code is not checked against any lists,

and the call is allowed as soon as the code is entered. Stations with this account code

type cannot forward calls to outside telephone numbers.

•Forced – Local Toll Calls Validated: This account code type requires the user to enter

an account code after dialing a local toll call number (a toll call within the local area

codes) or a long distance call when using ARS. If the code matches one of the pre-pro-

grammed forced account codes in the database, the call is allowed. If the code does not

match, the call is blocked. Stations with this account code type cannot forward calls to

outside telephone numbers.

•Forced – Local Toll Calls Non-Validated: This account code type requires the user to

enter an account code after dialing a local toll call number (a toll call within the local

area codes) or a long distance call when using ARS. The code is not checked against

any lists, and the call is allowed as soon as the code is entered. Stations with this

account code type cannot forward calls to outside telephone numbers.