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System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Forward to an Outside Number
FORWARD TO AN OUTSIDE NUMBER
When programming a station for call forward to an outside telephone number, a trunk access
code is programmed before the telephone number. If the station is called while the selected
trunk group is busy, the call will not be forwarded. Calls will ring at the forwarded station until
the call is answered or the caller hangs up. The forwarded station’s display shows FORWARD
TO BUSY TRUNK.
The forwarded station’s (not the intercom caller’s) trunk and toll restrictions are checked when
an intercom call is forwarded to an outside number.
When an outside call is forwarded to an outside number, the Unsupervised CO timer is acti-
vated. When the timer expires, the call recalls the attendant. If the attendant does not answer
the recall before the Abandoned Call timer expires, the call is disconnected.
Stations with Forced Local Toll Call and Forced Long-Distance Toll Call account codes cannot
forward calls to outside numbers.
If a trunk group is assigned direct ring in to multiple stations, and one of those stations is for-
warded to an outside number, incoming calls on that trunk group are not forwarded to the out-
side number.
NOTE: There may be some reduction in voice volume when an outside call is forwarded to an
outside telephone number, depending on central office trunk quality.
MANUAL FORWARDING TO PUBLIC NETWORK
There is a station flag called Manual Forwarding to Public Network. When the Manual For-
warding to Public Network station flag is disabled, it prevents the station from manually for-
warding calls to the public network. This prevents users from calling in to a local station and
reaching toll numbers via forwarding.
FORWARD TO THE MESSAGE CENTER
Station users can forward calls to their message centers. Inter-Tel phone users can forward calls
to their designated message center by pressing the button and then the button
or MESSAGE CENTER menu button. Single-line users must use the call forwarding proce-
dure and dial the extension number of the message center.
FORWARD TO AN ATTENDANT
Station users can forward calls to their attendant by pressing the button and then , or
by entering a Call Forwarding feature code and dialing .
FORWARD TO VOICE MAIL
If a station is forwarded to voice mail or if the message center is a voice mail hunt group, the
user’s mailbox number is automatically dialed when the voice mail unit answers the forwarded
call.
If a chain of forwarded stations ends in voice mail, the mailbox number of the first station in
the chain will be selected when the voice mail unit answers the call.
If a trunk group is assigned direct ring in to multiple stations, and one of those stations is for-
warded to a voice mail unit, incoming calls on that trunk group are not forwarded to the voice
mail unit.
FWD MSG
FWD 0
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