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System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Call Transfer
CALL TRANSFER

FEATURE CODES

There are two feature codes for transferring intercom and outside calls to other stations, Voice
Processor applications, hunt groups, off-node devices, or outside telephone numbers. The call
transfer options are as follows:
•Transfer to ring: You can transfer intercom or outside calls to another station, a Voice
Processor application, a hunt group, or an outside telephone number.
•Transfer to hold: Either intercom or outside calls can be transferred to another station
and placed on hold using this feature.
NOTE: For information on screened and announced transfers from automated atten-
dants, refer to SYSTEM FEATURES and VOICE PROCESSING FEATURES in the
Installation Manual.

TRANSFER TO PARK LOCATIONS

In addition, transfer-to-park locations can be set up by the installer. A transfer-to-park location
is a station circuit with an extension number that is not equipped with a station instrument.
Calls can be transferred to these locations and then reverse transferred by any station user. If all
station circuits are equipped, you cannot create a transfer-to-park location.

TRANSFERRING CONFERENCE CALLS

An established conference can be transferred to a station. While the transfer is taking place, the
parties in the conference remain connected to each other and may converse. The transfer will
appear at the destination station in the same manner as any other transferred call along with a
CONFERENCE TFR FROM (username) display and may be answered by the station user.

TRANSFER TO A SYSTEM FORWARD

When a station user transfers a call to the principal station of a system forwarding path, the
Handsfree Announce System Forward system-wide flag determines what the caller will hear. If
enabled, the caller will place a handsfree call to the principal station and can announce the
transfer (the call does not enter the forwarding path). If the option is disabled, the transferring
station user will hear ringing and can announce the call only if it is answered by the principal
station or one of the forwarding points.

TRANSFERS AND OUTSIDE CALLS

If a station user answers another call while a party is waiting on transfer hold, the waiting party
will be moved to individual hold at that station. If the Hold timer expires while a call is on
transfer hold, the call will recall the station. The station user must return to the call on hold and
begin the transfer process again. There may be some reduction in voice volume when an out-
side call is transferred to an outside telephone number depending on the quality of the trunks
being used.

TRANSFER-TO-CONNECT STATION FLAG

If the Transfer-To-Connect Allowed station flag is enabled, an announced transfer call (includ-
ing an announced transfer from voice mail) connects immediately with the destination once the
transferring party hangs up. (If the flag is disabled, the recipient must press a Call button or the
button to answer the transferred call). If the user has a headset enabled, or if the sta-
tion user picks up the handset for the initial call and the transferring party disconnects, the
transferred party will hear a single tone and then be immediately connected without any further
action from the station user. (Calls will not automatically connect in handsfree speakerphone
mode.) This flag applies only to Inter-Tel phones and is disabled by default.
ANSWER