Page 261
System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
Station Message Detail Recording (SMDR)
All outgoing calls using a trunk that is not subject to toll restriction are classified as one of the
following call types for call cost calculation (call cost type is programmed in the database).
•Free
•Local
•Toll Loca l
•Toll Long Distance
•Incoming
•Operator
•Network
•International
STATION MESSAGE DETAIL RECORDING (SMDR)
Station Message Detail Recording (SMDR) is a system feature that provides a detailed record
of outgoing and incoming calls. The system records only valid calls. Outgoing calls become
valid when the Valid Call timer expires or polarity reversal is detected (depending on system
programming). Outgoing calls become valid immediately if placed on hold or transferred.
Incoming calls are always valid immediately.
Station call data can be recorded on a customer-provided printer or an alternate device, such as
a magnetic tape or floppy disk. The Voice Processor PC can also be used to capture Station
Message Detail Recording (SMDR) information. The SMDR information is stored in a file on
the Voice Processor PC hard disk for later retrieval.
Selectable SMDR options include any combination of the following. (See page 260 for an defi-
nition of call cost types.)
•Record All Incoming Calls: Records all incoming calls that are answered, except DID/
DNIS calls.
•Record All Local Calls: Records all calls that use the “local” call cost.
•Record All Free Calls: Records all calls that use the “free” call cost.
•Record All Ring-in Diagnostics: A ring-in message is recorded for every incoming
call (whether answered or unanswered) to indicate how long it rang.
•Record All Toll Local Calls: Records all calls that use the “toll local” call cost.
•Record All Toll Long Distance Calls: Records all calls that use the “toll long dis-
tance” call cost.
•Record All Operator Calls: Records all calls that use the “operator” call cost.
•Record All International Calls: Records all calls that use the “international” call cost.
•Record All DISA Calls: Records all DISA calls.
•Record All Conference Calls: Records all conference calls. If all conference parties
exit except one station and one outside party, the call is no longer considered a confer-
ence and, when completed, it will be recorded using the appropriate call cost for that
outside call.
•Record All DID/DNIS Calls: Records all calls received through DID and DNIS.