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System Features
AXXESS® ADMINISTRATOR’S GUIDE – January 2004
UCD Hunt Groups

UCD HUNT GROUPS

NOTE: The Uniform Call Distribution Hunt Groups premium feature is required to use UCD fea-
tures.
Uniform Call Distribution (UCD) hunt groups provide additional features to improve hunt
group efficiency. The features added when UCD is enabled are as follows:
•Announcement and overflow stations pick up unanswered calls when the hunt group
stations are busy.
•Hunt group priority ranking will place calls to one hunt group before another at stations
that are members of more than one hunt group.
•Hunt group supervisors can monitor outside calls of any member of the hunt group.
Announcement and Overflow Stations
Announcement and overflow stations are individual stations that receive unanswered calls
when all of the hunt group stations are unavailable. (They are not usually included in the hunt
group list.) Announcement and overflow stations can be separate stations or they can be the
same station. Also, each of the hunt groups can have the same announcement and overflow sta-
tions or they can be assigned different stations. In a network, the announcement and overflow
stations can be off-node devices.
Call rings in to
Ext. 2000
Ext. 1000
Ext. 1001
Ext. 1002
Ext. 1006
Ext. 1007
Ext. 1011
Ext. 1012
Ext. 1020
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
No Answer
Advance Timer
Announcement
Statio n
(once only)
18 sec.
Announcement Timer
Overflow
Statio n
72 sec.
Overflow Timer
Overflow
Statio n
72 sec.
Overflow Timer
Recall Timer
180 sec.
Recall
Dest. Voice Processor,
or a Hunt Group
Can be
an Extension,