Inter-Tel Axxess ,

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System Features

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

Hunt Groups and Call Forwarding

•If hunt group camp on is not allowed, and all stations on the hunt group list are unavail-

able, the hunt group members will not have any camp-on indications. Callers will hear

one of the following:

—Intercom callers will hear busy signals.

—Callers on a trunk not needed to return busy signal (such as a T1 E&M) will hear

busy signals.

—Callers on a trunk needed to return busy signal (such as a non-T1 loop-start) will

hear ringing, and the call will be sent to the primary attendant.

—ISDN callers hear busy signals.

Stations within the hunt group can receive direct trunk ring-in, intercom, forwarded, or trans-

ferred calls to their individual extension numbers without affecting other stations in the hunt

group.

Hunt group programming affects the Call Forwarding feature in the following ways:

•Hunt group calls follow unconditional forward: If a station in a hunt group is in the

unconditional call forward mode to another station, calls to the hunt group will follow

the station forwarding request. A forwarded hunt group call will ring at the forwarding

destination until the No Answer Advance timer expires. If it is not answered before the

timer expires, the call will return to the hunt group and continue circulating through the

hunt group list.

•Conditional forward dependent on timer interaction: Stations that are busy and have

their calls forwarded conditionally (no answer, busy, or unavailable) to another station

will receive the hunt group call (if the station is not busy) until the Forward No Answer

timer expires. At this point, if the hunt group’s No Answer Advance timer has not

expired, then the call will be forwarded. Once the No Answer Advance timer expires,

the call will circulate to the next station in the hunt group list.

•Hunt group calls will not forward to some destinations: Hunt group calls will not

forward to voice mail, outside numbers, or system forwarding paths.

•Announcement and overflow stations can forward hunt group calls: If an

announcement or overflow station has call forward enabled, hunt group calls will fol-

low the forward and the forwarding destination station will act as the announcement or

overflow station.

•Hunt groups can receive forwarded calls: Stations can forward calls to a hunt group’s

pilot number.

Hunt groups can be assigned as message centers and/or alternate message sources for individ-

ual stations.