Inter-Tel Axxess

Page 41

Administrator Procedures

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

Enabling/Disabling The Call Processing Card Modem

Networked systems containing nodes that are running version 8.1 or earlier require special

attention because not all nodes will have an alarm queue. In networks such as this, a broadcast

message is sent only when the most recent network alarm is cleared. When the message is sent,

that network alarm is cleared on all nodes in the system. Once the alarm is cleared, any pre-8.2

nodes will not show any other alarms because these nodes do not have a queue to store alarms.

8.2 or later nodes, however, may still have additional alarms in the queue. When this happens,

each 8.2 node must manually clear the other network alarms.

For example, suppose you have a three-node network: node 1 running 8.0; node 2 running 8.2;

and node 3 running 8.2. Node 1 then generates two network alarms, one immediately after the

other. At this point, node 1 shows one network alarm (the latest) and nodes 2 and 3 show two

network alarms. Node 1 then clears the alarm, and a broadcast message is sent. Node 1 now

shows no alarms, but nodes 2 and 3 still show the first alarm. Node 2 then clears the first

alarm, but a broadcast message is NOT sent. Now nodes 1 and 2 show no alarms, but node 3

still has one in the queue. This alarm will stay in the queue until node 3 clears it or until the

alarm is overwritten as previously described.

The Call Processing Card (CPC), available in versions 8.0 and later, has a built-in modem that

can be used for a number of functions. Once the modem has been enabled, it can be used for

Database Programming, Message Print, and SMDR and for uploading the system software

license.

If disabled, the modem and extension is placed into DND. In DND, the modem rejects all calls

and does not allow camp ons. Any outside calls that attempt to ring a disabled modem are

automatically transferred to the Primary Attendant.

TO ENABLE/DISABLE A MODEM:

NOTE: Programming off-node modems across an IPRC connection is not supported.

1. While on hook, enter the Modem Enable (9866) or Modem Disable (9867) feature code.

The display shows ENABLE (DISABLE) MODEM EXT #.

2. Enter the extension of the modem (local or off-node) to enable/disable. The display

shows MODEM ENABLED (DISABLED).

NOTE: If an invalid modem extension is entered, the display shows INVALID MODEM

EXTENSION.

To easily monitor the CPC modem, it is recommended that you program a Direct Station Selec-

tion/Busy Lamp Field (DSS/BLF) button to reflect the modem’s status (see page 34). When

programmed for a local or off-node CPC modem, the DSS/BLF button indicates the following

states:

•Unlit: Modem is not active.

•Fast Flash: Modem is ringing.

•Slow Flash: Modem is disabled.

•Solid: Modem is connected to a call.