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Voice Processing Features
AXXESS® ADMINISTRATOR’S GUIDE January 2004
Mailboxes

MAILBOXES

A mailbox is a storage location on the Voice Processor PC hard disk that stores all messages
that have been directed to it. (The hard disk also stores prompts, greetings, and special pro-
gramming.) Each “Subscriber” (member of the voice message system) is assigned a unique
mailbox number. At system default, the passwords are the same as the mailbox numbers. (For
example, the default password for mailbox 1001 is “1001.”)
There are three types of mailboxes on the voice mail system: Standard, Receive-Only and Sys-
tem Administrator. There can also be Extension IDs which are stations that do not have mail-
boxes, but that are included in the recorded directory.
The Standard mailbox owner receives all of the available subscriber options as autho-
rized through database programming. Standard mailbox features include:
Listening to new messages
Recording and sending messages
Deleting and restoring messages
Saving messages
Personal options (greeting, password, etc.)
Remote messaging (if authorized through database programming)
A Receive-Only mailbox type may only listen to new messages, save, delete, or recover
them and access personal options. This type of mailbox is restricted from recording and
sending messages and has no access to remote messaging.
There can be only one voice mail administrator. The voice mail administrator has all of
the options a Standard mailbox subscriber has, plus these features:
Record and send broadcast messages to all subscribers of the voice mail system
Provide mailbox and group list maintenance
Record and select Custom Audiotex Recordings
Extension IDs are used in conjunction with transferring calls through the Automated
Attendant or using the Extension Directory. The extension ID allows callers to be trans-
ferred to station extensions which do not have mailboxes and allows the station user to
record a directory name and set up a password.
Calls transferred from the Automated Attendant or a Call Routing Announcement application
to a station with a mailbox can be screened, announced, or unannounced. Separate program-
ming flags determine the methods used for transferring calls to stations with mailboxes.