Inter-Tel Axxess To spell a different name: Press and repeat step 3.

Page 283

Voice Processing Features

AXXESS® ADMINISTRATOR’S GUIDE – January 2004

Listening to the Next/Previous Name

After a name has been played, the caller can listen to the previous name in the directory by

pressing . To listen to the next name, the caller can press .

The directory lists are circular. That is, when the end of the list is reached, the next name

played will be the first name in the directory. Or, if the caller scrolls to the beginning of the list,

the “previous” name played will be the last name in the directory.

When the caller is using the voice mail feature and accepts a name, the caller is transferred to

the corresponding mailbox. Then the caller will hear either the subscriber’s recorded greeting,

recorded directory name, or, if no recording has been made, the “mailbox number XXX is not

available” prompt. The caller can then record a message.

If the caller is using the Automated Attendant feature, and accepts the name, the caller is trans-

ferred to the selected destination (station or mailbox) if it is available. If a station extension is

dialed and the destination is not available, the caller is sent to the associated mailbox, if one

exists.

After a name is selected from the directory, the caller has the option of requesting additional

information. When requested, the mailbox number, extension number, and name are played (if

they have not been disallowed).

Individual mailboxes and extension IDs can be programmed as “Private” in Database Program-

ming. A Private number is included in the directory and can be dialed by a caller who knows

the number, but the associated mailbox and extension number information are not available to

the caller; only the name is played.

Mailboxes and extension IDs can also be programmed as “Unlisted.” That means that the num-

ber will not be included in the directory, but can be dialed if the caller knows the extension

number.

TO USE A DIRECTORY:

1. Dial the voice mail access number. You hear the recorded system greeting.

2. Press to access the Directory Services application.

3. The buttons on your telephone are labeled with letters. Use Quick Spell (non-display

phone or single-line) or Exact Spell (display phone) to enter the desired name, as

described on page 282, then press . (If you wish to exit from the directory without

selecting a name, press or hang up.)

4. The voice mail application will play the selected name. Do one of the following:

• To accept the name: Press .

• To hear the previous name in the directory: Press .

• To hear additional information for the selected name (if allowed): Press .

• To hear the next name in the directory: Press .

• To spell a different name: Press and repeat step 3.

• To switch the first/last name sort order: Press .