Manuals / Ricoh / Computer Equipment / All in One Printer

Ricoh SP C250SF, SP C252SF operating instructions Removing Paper Jams, Removing Printing Jams

Models: SP C252SF SP C250SF

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10. Troubleshooting

Removing Paper Jams

If a paper jam occurs, one of the following messages appears on the control panel:

•If the alert indicator lights up continuously or flashes, switch to copier mode and check the displayed message.

	Message	Reference title

	Internal Misfeed	See page 296 "If paper jams inside the fusing
		unit".
	Misfeed: Stnd. Tray	unit".
	Misfeed: Stnd. Tray

	Misfeed: Paper Tray	See page 298 "If paper jams inside a tray".

	Misfeed: Tray 1

	Misfeed: Tray 2

	Misfeed: Dup. Unit	See page 300 "If paper jams inside the transfer
	Remove Paper	unit".
	Remove Paper

	ADF Orig. Misfeed	See page 301 "Removing Scanning Jams".
	Open ADF Cover and
	Remove paper.

See the section identified by the message and remove the jammed paper accordingly.

Removing Printing Jams

•The inside of this machine becomes very hot. Do not touch the parts labeled "" (indicating a hot surface).

•Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns.

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Image 297

Ricoh SP C250SF, SP C252SF operating instructions Removing Paper Jams, Removing Printing Jams

Contents

Operating Instructions Page Table of Contents Loading Paper 103 100104 105138 137139 141185 184188 189249 248250 251285 284286 288334 329343 345Introduction How to Read This ManualLegal Prohibition DisclaimerDifferences in Functions between Different Models PasswordAbout IP Address List of OptionUser Restriction Code Xxxx Model-Specific InformationEnvironmental Advice for Users Important Safety InstructionsUser Information on Electrical & Electronic Equipment All Other UsersPage Declaration of Conformity Important Safety Instructions Energy Saver mode Energy Star ProgramSaving Energy Page Exterior Front View Guide to ComponentsGetting Started Exterior Rear View DAC009 Interior Control Panel Fax Received indicatorGuide to Components Color of the control panel varies depending on the model Where to Put the Machine Installing the Machine24 cm Inches 20 cm Installing the Machine Installing Option This section explains how to install optionsAttaching Paper Feed Unit Check that the package contains the paper feed unit DAC049 This section explains the operation tools of this machine About Operation ToolsInitial Setup Initial SetupChanging Operation Modes Multi-accessSending it PrintingInternet Fax transmission Received fax into Machines memoryFax immediate transmission Fax immediate transmission*3 Receiving a LAN-Fax job from Assigning a Setting Using Web Image Monitor Assigning a setting using the control panelClose the Web browser Configuring Network Settings Configuring the IP Address SettingsTurn on the machine Press the User Tools key Assigning the machines IPv4 address manually Specifying settings to receive an IPv6 address automatically Assigning the machines IPv6 address manually Sharing the Printer on a Network On the Start menu, click Devices and PrintersClick Apply Infrastructure mode Wireless LAN SetupPress Yes Ad Hoc modePress Yes Restricting Machine Functions According to User Enabling the User Restriction SettingsList of currently registered user entries appears Click Available Functions per UserThis section explains how to delete user entries This section explains how to modify user entriesModifying user entries Deleting user entriesClose the Web browser Black-and-white Start or Color Start key Color copying When Machine Functions are RestrictedConnected to the machine Printing both colorAuthentication using the printer or LAN-Fax driver Getting Started 16 to 43 lb 80 g/m2, 20 lb Middle thick paper Thick paper 1 Supported PaperLoading Paper 16 to 43 lb Middle thick paper Thick paper 1 195 mm × 267 mm Specifications of Paper TypesNone That of middle thick paperPlain Paper, Thick Paper 1, or Thick Paper Inches, 16K 195 mm × 267 mm 71/4 × 101/2 inches, 8 × 13, 81/2 × 13 inches, Folio 81/4 ×Onto Approximately half that of middle thick paperPaper thicker than 160 g/m2 cannot be printed onto Half that of middle thick paper Print cartridges photo conductor unitSupported paper tray Tray 1 and bypass tray Fan envelopes, and then align their edges before loading Loading Paper Non-Recommended Paper Types Print Area Print area may vary depending on the paper size Fax function Loading Paper into Tray1 Loading PaperPull out the paper tray carefully with both hands Place the tray on a flat surfaceDAC051 Extending Tray 1 to load paper Remove the rear cover using a coin Loading Paper into Bypass Tray Follow Steps 3 to 7 in Loading Paper into Tray1Insert the top edge of the paper into the machine Loading Envelopes Adjust the paper guides to the paper sizeLower the fusing unit levers Lowering the fusing unit leversSpecifying Paper Type and Paper Size Using Control Panel This section explains how to specify the paper type Specifying the paper typeSpecifying the standard paper size Specifying a custom paper size This section explains how to specify a custom paper sizeLoading Paper Placing Originals About OriginalsRecommended size of originals Unscannable image area Placing Originals Placing Originals on the exposure glassLift the ADF By using the ADF, you can scan multiple pages at once Placing Originals in the Auto Document FeederLower the ADF DAC019 Canceling a Print Job This section explains the basic printing procedureBasic Operation Canceling a print job while printing Canceling a print job before printing has startedWindows Mac OSResetting the Print Job Continuing Printing Using Mismatched PaperPress FormFeed while the error message is being displayed When the error message is displayed, press JobResetStoring a Locked Print file Printing Confidential DocumentsPrinting a Locked Print file A4Mixed 100Deleting a Locked Print file Press DeleteLocked Print file is deleted Checking which Locked Print File Jobs Have Been Canceled Page Direct Printing from a Digital Camera PictBridge What Is PictBridge?PictBridge Printing This function is compatible with USBWhat Can Be Done on this Machine Use the following procedure to quit the PictBridge modeExiting PictBridge Check that Ready appears on the screenDisconnect the USB cable from the machine When PictBridge Printing Does Not WorkPrint job. For details, see Not of the specified size89 If a Paper Mismatch OccursPrint Quality Functions Using Various Print FunctionsChanging orientation or rotating the image Print Output FunctionsUsing Various Print Functions 102 Screen in standby mode Copier Mode ScreenPress the Copy key If necessary, configure advanced photocopy settingsCanceling a Copy 106 25% to 400% in 1% increments 107 Making Enlarged or Reduced CopiesSpecifying Reduce/Enlarge Temporary job settings are cleared in the following casesPress the Reduce/Enlarge key Press Reduce, Enlarge, or Zoom1Sd 4Orig-Comb 4on1 1Sd 109 1Sd 8Orig-Comb 4on1 2Sd 110 Portrait Top to Bottom, Top to Top Specifying Combined and 2-sided Copies DAC602 DAC603 Manually Performing 2-Sided Copying Using the Exposure Glass Manually Performing 2-Sided Copying Using the ADFPage Copying Both Sides of an ID Card onto One Side of Paper Copying an ID CardPress the ID Card Copy key DAC601 Adjusting Image Density Specifying the Scan SettingsSelecting the Document Type According to Original Press the Density keyPress the Image Quality key Specifying the Original Type120 Sing/Mul Scn Size Scanner Mode ScreenRegistering Scan Destinations Characters EntryRequired Scale Pages in a document, but Jpeg does not Required Support multiple pages in a document 123Resolution Optional Setting DescriptionScan to FTP Settings Description Quick Dial Number Optional Scan Size OptionalDirectory Optional Up to 32 charactersAre stored. Can contain up to 64 characters Connection TestLogin Password Optional Service Name RequiredCan contain up to 32 characters Files. Can contain up to 64 charactersSetting Description File Format Color/Gray Required Support multiple pages in a documentSpecified shared folder exists This section explains how to delete registered destinations Modifying Scan DestinationsDeleting Scan Destinations Press the Scanner key Scan to E-mail/FTP/FolderPress the Address Book key Press the B&W Start key or the Color Start keyIf you see this screen, proceed to the next step DAC516 You can press the Clear/Stop key to clear the destination Basic Operation for Scan to USBInsert your USB flash disk into the USB flash disk port Place the original on the exposure glass or in the ADFTo scan in black and white, press the B&W Start key 133 Remove the USB flash disk from the machine 135 Press Reduce/Enlarge key or Scn Size Adjusting Image Density Specifying Resolution Scanning from a Computer Using Twain ScannerBasic Operation for Twain Scanning Twain Scanning140 Settings you can configure in the Twain dialog boxBasic Operation for WIA Scanning 142 Screen in standby mode RX File Del File Fax Mode ScreenSending and Receiving a Fax Setting the Date and Time Entering Characters Entering Characters Registering Fax Destinations Registering Fax Destinations Using the Control PanelFax number can contain 0 to 9, pause, , , and space For entering characters, see page 146 Entering CharactersRegistering Fax Destinations Using Web Image Monitor Modifying or deleting fax destinationsFax number and fax name registered for that number appear 228 Administrator Settings Speed Dial Number Dial or Speed Dial destinationFax Number Required Modifying fax destinations Preventing Transmission to the Wrong DestinationRe-entering a fax number to confirm destination Click Fax Quick Dial DestinationPress the User Tools key Selecting Transmission Mode Sending a FaxPress the Facsimile key, and then press the or key Basic Operation for Sending a Fax Internet Fax TransmissionPress the B&W Start key Press the Facsimile keyCanceling a Transmission This section explains how to cancel a fax transmission 157Machine can store up to 5 unsent fax jobs Canceling a Transmission While the Original Is Being Scanned Canceling a Transmission Before the Original Is ScannedPress Del File Press the orOK key Specifying the Fax Destination Specifying the destination using the One Touch buttons161 Specifying the destination using Speed Dial162 Specifying the destination using the broadcast functionAdd a destination by using one of the following methods Specifying the destination using the redial functionTo cancel sending a fax, press the Clear/Stop key Sending a fax using On Hook DialUseful Sending Functions Press the Pause/Redial keyPress the On Hook Dial key On Hook appears on the screen165 Sending a fax after a conversation Press TX, and then press the B&W Start key166 Specifying the Scan Settings Adjusting image densitySpecifying the resolution Press the Image Quality key Using the Fax Function from a Computer LAN- Fax Basic Operation for Sending Faxes from a ComputerEdit the cover sheet as necessary, and then click OK 169 Click Send Canceling a faxConfiguring Transmission Settings Opening the LAN-Fax address book Configuring the LAN-Fax Address BookRegistering destinations Modifying destinationsDeleting individual destinations or groups Modifying groupsConfirmation message appears Click YesExporting/Importing LAN-Fax Address Book data Editing a Fax Cover Sheet175 Receiving a Fax Selecting Reception ModeReceiving a fax in FAX/TEL Manual mode Receiving a fax in Fax Only mode177 Receiving a fax in FAX/TEL Automatic mode Receiving a fax in FAX/TAD mode178 Receiving an Internet Fax Receiving a fax using Web Image Monitor Receiving a fax using the control panelInactive Manual reception Click OK Close the Web browserForwarding or Storing Faxes in Memory 182 Forwarding settingsConfiguring the forwarding conditions Enter the start time and the end time, and press the OK key183 Configuring the storing conditions Printing Out Faxes Stored in MemoryEnter the start time and the end time Press RX File Receiving or Rejecting Faxes from Special SendersLimiting the incoming faxes Registering the Special SendersFax number can contain 0 to 9, , and space 186187 Lists/Reports Related to Fax Press the or key to select the settings you want to use Configuring the Machine Using the Control PanelConfiguring the Machine Using the Control Panel Menu Chart Configuring the Machine Using the Control Panel Copier Features Settings Configuring the Machine Using the Control Panel Copier Features Settings Configuring the Machine Using the Control Panel Standard Fine 197 Scanner Features Settings High Limitless Scan Fax Transmission Features Settings Default On Off 201 FAX/TAD Fax Features SettingsFax Features Settings Configuring the Machine Using the Control Panel Fax Features Settings Jbig Fax Features Settings Address Book Settings System Settings USB Default 60 sec 15 sec 300 sec NetworkSystem Settings Configuring the Machine Using the Control Panel System Settings Configuring the Machine Using the Control Panel Tray Paper Settings Any Size/Type Default Plain PaperTray 217 Printing the Configuration Printing Lists/ReportsTypes of Lists/Reports Printing Lists/Reports Printer Features Settings Portrait Landscape 221 Configuring the Machine Using the Control Panel Solid Color Presentation Photographic Off 223 Network Settings WPS Dhcp Network Settings Administrator Settings Pstn / PBX 230 Administrator Settings Configuring the Machine Using the Control Panel Using Web Image Monitor Configuring the Machine Using Web Image MonitorDisplaying Top Changing the Interface Language Status Tab Checking the System InformationNumber of color pages Counter TabCovered A4 pages Functions, and lists/reportsAccumulated value of cyan toner A4 page coverage in percent Fully-covered A4 pagesMagenta Using the printer function Yellow Using the printer function239 Machine Information Tab Configuring the System Settings Sound Volume Adjustment TabTray Paper Settings Tab 75-90g/m2, Thick Paper 1 91-105g/m2, Recycled Paper, Color Select the paper type for Tray 1 from the followingPaper, Cardstock, Envelope, Thick Paper 2 106-160g/m2 Tray DescriptionSystem Settings Select how print jobs using the Tray 1 are handledMachines settings Applied regardless of the machines settingsMachines settings Fax Tab Copier TabAddress in the Administrator AdministratorBe sent even if this setting is enabled Fax Number Confirmation DescriptionPriority Tray Tab Toner Saving Tab Timeout TabBlack-and-White Print Priority Tab Warm-up time for maintenance will also be loweredShortcut to Function Tab Print Priority DescriptionRegistering Destinations Registering Fax Special Senders Restricting Machine Functions According to User Items below cannot be configured Configuring the Network SettingsNetwork Status Tab FirmwareNetwork Application Tab IPv6 Configuration TabDNS Tab Auto E-mail Notification Tab Snmp Tab Smtp Tab Internet Fax Tab POP3 TabWireless Tab Communication Mode Select the mode to connect Enter the Ssid of the access pointWireless LAN directly, select Ad-Hoc Connections are configuredWEP Key Configuring the IPsec Settings IPsec Global Settings TabIPsec Policy List Tab If this setting is left blank, 32 IPv4 or 128 IPv6 will be IP Policy Settings DescriptionIKE Settings Any subsequent policies will be renumbered accordinglyWe recommend this type for communication between security Authentication and data encryptionGateways such as VPN devices OnlyIKE Diffie-Hellman Prints a list of Quick Dial entries List Sent, or forwardedPrints a list of scan destinations Scanner JournalConfiguring the Administrator Settings Administrator TabReset Settings Tab Menu Settings instead Backup Setting TabBacks up settings that are not related to the network Backs up the IPsec settings to a fileRestore Setting Description File to Restore Restore Setting TabSet Date/Time Tab FileEnergy Saver Mode Tab PCL6 Mode PCL6 Mode DescriptionC252 when using the normal driver Replacing the Print Cartridge Maintaining the Machine274 275 276 Remove the protective cover from the print cartridgeDAC064 Replacing the Waste Toner Bottle 279 Slide both levers on the front cover forward280 Close the bottle cap Leave the bottle cap open281 282 Push in the waste toner bottle until it clicksWhen it stops, push on the Push mark until it clicks Replacing the Fusing Unit and Transfer Roller Replacing a ComponentReplacing the Intermediate Transfer Unit 285 Cleaning the Toner Density Sensor Remove the rearmost print cartridgeSlide the toner density sensor lever once to the left 287 Carefully insert the print cartridge removed in verticallyWipe the friction pad with a damp cloth Cleaning the Friction Pad and Paper Feed Roller289 Maintaining the Machine Cleaning the Registration Roller and Paper Tray 292 Wipe the inside of the paper tray with a clothDAC085 Cleaning the Exposure Glass Cleaning the Exposure Glass and ADFCleaning the ADF Following procedure describes how to clean the ADFRemoving Printing Jams Removing Paper JamsDo not touch the fusing unit 296 If paper jams inside the fusing unit297 Pull the paper downward to remove it. Do not pull it upwardPull up the fusing unit levers If paper jams inside a tray298 Do not touch the fusing unit Pull out the jammed paper carefully299 300 If paper jams inside the transfer unitIf you cannot find the jammed paper, look inside the machine Removing Scanning JamsGently pull the jammed paper to remove it Open the ADF coverBe careful not to pull the original too hard, as it may rip Close the ADF cover and the cover of the input tray for ADF303 Close the ADFCommon Problems Adjust the volume of the beep Paper Feed Problems Cleaning the Registration Roller and Paper Tray Problem SolutionOnly add paper when there is none left in the tray Guides, adjust the paper guides to remove the gaps308 Pages Adjust the paper guides to remove the gapsChecking the Condition of the Machine Print Quality ProblemsChecking the printer driver settings 311 LinesWhen You Cannot Print Properly Printer ProblemsLower setting for Gradation in Print Quality. For Problem Solution Locked Print file is canceledThere is a considerable delay Between the print start commandCheck that the page layout settings are properly Changing the settings with printer driver may help toConfigured in the application JobSales or service representative See page 209 System SettingsFrom the color on the computers Tab in the printer drivers dialog boxWhen You Cannot Print Clearly For details, see page 209 System Settings Service representativeAll the print cartridges again Horizontal lines appear onCome out clean Problem Solution White spots appearBlack gradation is not natural Only when using PostScript Dirty with paper dust if you use paper other than standardWhen Paper Is Not Fed Properly Other Printing Problems When You Cannot Make Clear Copies Copier ProblemsWhen You Cannot Make Copies as Wanted Scanner Problems When You Cannot Browse the Network to Send a Scan FileWhen Scanning Is Not Done As Expected Fax Problems When You Cannot Send or Receive Fax Messages As WantedTransmission Reception Printing When a report is printed from the machine When an Error Is Notified via a Report or E-mailError notification e-mail When an error notification E-mail is receivedError Code Paper size settings under Tray Paper Settings Load valid size paper in the tray, and configureFax at a lower resolution 2XXX32 to An error occurred while receiving a faxCheck if the network settings such as the IP address Error Code Solution 3XXX11253 Configuring the Network Settings No double-byte character is used. SeeTo check the e-mail settings Error Code Solution 4XXX21Sender to check the e-mail settings E-mail had an invalid Content-Type, or anLower resolution Error Code Solution 4XXX43Compression method of the received Tiff file was Tiff fileError and Status Messages on the Screen Open Frt. Cvr. then Fusing unit levers are not 215 Tray Paper SettingsCopy Performed because the tray Other than the bypass trayMode in Duplex/Combine under Using the A4, Letter, or Legal sizePress JobReset to cancel the job Calls using the telephone. If youUse. See page 228 Administrator Check that Pstn / PBX in AdminAccess the USB flash disk Properly Failed to Create File Button you pressedWhen performing printing Print file Canceled depending onIf using the PCL printer driver, set Faxes, or send at a lower resolutionPaper tray Paper Feed Problems Misfeed Stnd. Tray Message Causes Solutions Misfeed Dup. UnitPaper exit area Paper Feed Problems Misfeed Tray Tray 1 paper input area Paper Feed Problems Misfeed TraySee page 215 Tray Paper Settings Message Causes Solutions RX Comm. ErrorReconnect the Ethernet cable properly Then try the operation againCancelled Specifying the Scan SettingsPerform sort copying Setting Error Reinstall the waste toner bottle. SeeFile system was used USB Disconnected Message Causes Solutions Unsupported USBRemoved before the operation Could be completed Display USB MemoryAvailable Functions AppendixAppendix Encryption and Authentication by IPsec Transmission Using IPsecSecurity Association Specifying Encryption Key Exchange Settings Encryption Key Exchange Settings Configuration FlowSpecifying IPsec Settings on the Computer If the settings are not displayed, click AddClick OK twice Transmission Using IPsec Enabling and Disabling IPsec Using the Control Panel New IP security policy IPsec settings is specifiedClick OK, and then click Next Click Finish 351 Moving and Transporting the Machine DisposalBe sure to check the following points Where to Inquire Print Cartridge ConsumablesConsumables Waste Toner Bottle Specifications of the Machine General Function SpecificationsThis section lists the machines specifications Energy Saver mode 358 Printer Function Specifications Copier Function Specifications Maximum resolution scanning and printingNetwork protocol TCP/IP, IPP, Bonjour Scanner Function Specifications Fax transmission and reception Fax Function SpecificationsQuick dial 20 items Number of redials for Fax Internet Fax transmission and receptionReception Mail format 363Format MIME, Base64 Specifications of Options Paper Feed Unit TK1010Paper capacity Sheets Paper size Copyright Information about Installed Applications ExpatIperf WPA Supplicant 368 Product names of Windows 8 are as follows 369 TrademarksAppendix Index 154 372373 374 375 376 Page EN GB EN US M204-8611