Ricoh SP C252SF When an error notification E-mail is received, Error notification e-mail

10. Troubleshooting

This report can be used to identify lost files. If a document stored for Memory Transmission was lost, resend it. If a document received by Memory Reception was lost, ask the sender to resend it.

Error Report (E-mail)

The Error Report (E-mail) is printed by the machine when it is unable to send an Error notification Email.

For details about the Error notification Email, see page 328 "When an error notification E-mail is received".

Transmission Error Report

The Transmission Error Report is printed by the machine when it is unable to send a Transmission Error Mail Notification. For details about the Transmission Error Mail Notification, see page 328 "When an error notification E-mail is received".

When an error notification E-mail is received

Error notification e-mail

The machine sends the Error Notification Email to the sender when it is unable to successfully receive a particular e-mail message by Internet Fax Function. A "cc" of this notification is also sent to the administrator's e-mail address if the address has been specified.

•If an incoming Internet Fax from another party bypasses the SMTP server, even if reception is not successful, an Error Mail Notification is not sent to the sender.

•You can select to send Error Notification Email using Web Image Monitor. For details, see page 42 "Configuring Network Settings".

•If Error Notification Email cannot be sent, the Error Report (E-mail) is printed by the machine.

•If an error occurs when an e-mail is received via SMTP, the SMTP server sends an error notification e-mail to the originator of the document.

Server-generated error e-mail

The transmitting server sends this error e-mail to the originator of an e-mail that has failed to be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

•If an Internet Fax transmission bypasses the SMTP server, even if transmission is not successful, an error e-mail is not sent from the server.

•After a server-generated error e-mail is printed, the first page of the sent document is printed. Transmission Error Mail Notification

If an e-mail fails to be sent due to a transmission error, the machine sends the Transmission Error Mail Notification to the sender. If an e-mail could not be sent using the forward function, the Transmission Error Mail Notification will be sent to the destination e-mail address for forwarding.

If there is an additional user-registered e-mail address or administrator e-mail address, the Transmission Error Mail Notification will be sent to that address.

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