Manuals / Ricoh / Computer Equipment / All in One Printer

Ricoh SP C252SF, SP C250SF operating instructions Printing

Models: SP C252SF SP C250SF

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10. Troubleshooting

Printing

Problem	Causes	Solutions

Print is slanted.	The paper is fed at a slant.	Load the paper correctly. For details
		about loading paper, see page 71
		"Loading Paper".

Misfeeds occur frequently.	The number sheets loaded	Load paper only as high as the upper
	in the paper tray exceeds	limit markings inside the paper tray.
	the capacity of the machine.

	The paper tray's side guide	Pinch the paper guide lightly, and then
	is set too tightly.	adjust its position.

	The paper is too thick or too	Use the recommended paper. For
	thin.	details about the recommended paper,
		see page 57 "Supported Paper".

	Printed paper is being used.	Do not load sheets that have already
		been copied or printed.

	Sheets are sticking together.	Fan the sheets thoroughly before
		loading them. Alternatively, feed the
		sheets into the machine one at a time.

Printed copies are together,	Sheets are sticking together.	Fan the sheets thoroughly before
resulting in jams.		loading them. Alternatively, feed the
		sheets into the machine one at a time.

Copy paper becomes	Printed paper is being used.	Do not load sheets that have already
creased.		been copied or printed.

	The paper is too thin.	Use the recommended paper. For
		details about the recommended paper,
		see page 57 "Supported Paper".

Edges of sheets are	You are using a non-	Use the recommended paper. For
creased.	recommended paper.	details about the recommended paper,
		see page 57 "Supported Paper".

Black lines appear on the	The exposure glass,	Clean the components. For details
file printed at the	exposure glass, exposure	about how to clean the machine, see
destination.	glass cover, or guide plate	page 294 "Cleaning the Exposure
	of the ADF is dirty.	Glass and ADF".

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Ricoh SP C252SF, SP C250SF operating instructions Printing

Contents

Operating Instructions Page Table of Contents Loading Paper 100 103104 105137 138139 141184 185188 189248 249250 251284 285286 288329 334343 345How to Read This Manual IntroductionLegal Prohibition DisclaimerPassword Differences in Functions between Different ModelsList of Option About IP AddressUser Restriction Model-Specific Information Code XxxxImportant Safety Instructions Environmental Advice for UsersUser Information on Electrical & Electronic Equipment All Other UsersPage Declaration of Conformity Important Safety Instructions Energy Star Program Energy Saver modeSaving Energy Page Guide to Components Exterior Front ViewGetting Started Exterior Rear View DAC009 Interior Fax Received indicator Control PanelGuide to Components Color of the control panel varies depending on the model Installing the Machine Where to Put the Machine24 cm Inches 20 cm Installing the Machine This section explains how to install options Installing OptionAttaching Paper Feed Unit Check that the package contains the paper feed unit DAC049 About Operation Tools This section explains the operation tools of this machineInitial Setup Initial SetupMulti-access Changing Operation ModesPrinting Sending itInternet Fax transmission Machines memory Received fax intoFax immediate transmission Fax immediate transmission*3 Receiving a LAN-Fax job from Assigning a setting using the control panel Assigning a Setting Using Web Image MonitorClose the Web browser Configuring the IP Address Settings Configuring Network SettingsTurn on the machine Press the User Tools key Assigning the machines IPv4 address manually Specifying settings to receive an IPv6 address automatically Assigning the machines IPv6 address manually On the Start menu, click Devices and Printers Sharing the Printer on a NetworkClick Apply Wireless LAN Setup Infrastructure modeAd Hoc mode Press YesPress Yes Enabling the User Restriction Settings Restricting Machine Functions According to UserClick Available Functions per User List of currently registered user entries appearsThis section explains how to modify user entries This section explains how to delete user entriesModifying user entries Deleting user entriesClose the Web browser When Machine Functions are Restricted Black-and-white Start or Color Start key Color copyingConnected to the machine Printing both colorAuthentication using the printer or LAN-Fax driver Getting Started Supported Paper 16 to 43 lb 80 g/m2, 20 lb Middle thick paper Thick paper 1Loading Paper 16 to 43 lb Middle thick paper Thick paper 1 Specifications of Paper Types 195 mm × 267 mmNone That of middle thick paperPlain Paper, Thick Paper 1, or Thick Paper 71/4 × 101/2 inches, 8 × 13, 81/2 × 13 inches, Folio 81/4 × Inches, 16K 195 mm × 267 mmApproximately half that of middle thick paper OntoPaper thicker than 160 g/m2 cannot be printed onto Print cartridges photo conductor unit Half that of middle thick paperSupported paper tray Tray 1 and bypass tray Fan envelopes, and then align their edges before loading Loading Paper Non-Recommended Paper Types Print Area Print area may vary depending on the paper size Fax function Loading Paper Loading Paper into Tray1Pull out the paper tray carefully with both hands Place the tray on a flat surfaceDAC051 Extending Tray 1 to load paper Remove the rear cover using a coin Follow Steps 3 to 7 in Loading Paper into Tray1 Loading Paper into Bypass TrayInsert the top edge of the paper into the machine Adjust the paper guides to the paper size Loading EnvelopesLowering the fusing unit levers Lower the fusing unit leversSpecifying Paper Type and Paper Size Using Control Panel Specifying the paper type This section explains how to specify the paper typeSpecifying the standard paper size This section explains how to specify a custom paper size Specifying a custom paper sizeLoading Paper About Originals Placing OriginalsRecommended size of originals Unscannable image area Placing Originals on the exposure glass Placing OriginalsLift the ADF Placing Originals in the Auto Document Feeder By using the ADF, you can scan multiple pages at onceLower the ADF DAC019 This section explains the basic printing procedure Canceling a Print JobBasic Operation Canceling a print job before printing has started Canceling a print job while printingWindows Mac OSContinuing Printing Using Mismatched Paper Resetting the Print JobPress FormFeed while the error message is being displayed When the error message is displayed, press JobResetPrinting Confidential Documents Storing a Locked Print fileA4Mixed 100 Printing a Locked Print filePress Delete Deleting a Locked Print fileLocked Print file is deleted Checking which Locked Print File Jobs Have Been Canceled Page What Is PictBridge? Direct Printing from a Digital Camera PictBridgePictBridge Printing This function is compatible with USBUse the following procedure to quit the PictBridge mode What Can Be Done on this MachineExiting PictBridge Check that Ready appears on the screenWhen PictBridge Printing Does Not Work Disconnect the USB cable from the machineNot of the specified size Print job. For details, see89 If a Paper Mismatch OccursUsing Various Print Functions Print Quality FunctionsPrint Output Functions Changing orientation or rotating the imageUsing Various Print Functions 102 Copier Mode Screen Screen in standby modeIf necessary, configure advanced photocopy settings Press the Copy keyCanceling a Copy 106 Making Enlarged or Reduced Copies 25% to 400% in 1% increments 107Temporary job settings are cleared in the following cases Specifying Reduce/EnlargePress the Reduce/Enlarge key Press Reduce, Enlarge, or Zoom1Sd 4Orig-Comb 4on1 1Sd 109 1Sd 8Orig-Comb 4on1 2Sd 110 Portrait Top to Bottom, Top to Top Specifying Combined and 2-sided Copies DAC602 DAC603 Manually Performing 2-Sided Copying Using the ADF Manually Performing 2-Sided Copying Using the Exposure GlassPage Copying an ID Card Copying Both Sides of an ID Card onto One Side of PaperPress the ID Card Copy key DAC601 Specifying the Scan Settings Adjusting Image DensitySelecting the Document Type According to Original Press the Density keySpecifying the Original Type Press the Image Quality key120 Scanner Mode Screen Sing/Mul Scn SizeRegistering Scan Destinations Entry CharactersRequired Scale Pages in a document, but Jpeg does not Required Support multiple pages in a document 123Setting Description Resolution OptionalScan to FTP Settings Description Quick Dial Number Optional Scan Size OptionalUp to 32 characters Directory OptionalAre stored. Can contain up to 64 characters Connection TestService Name Required Login Password OptionalCan contain up to 32 characters Files. Can contain up to 64 charactersRequired Support multiple pages in a document Setting Description File Format Color/GraySpecified shared folder exists Modifying Scan Destinations This section explains how to delete registered destinationsDeleting Scan Destinations Scan to E-mail/FTP/Folder Press the Scanner keyPress the B&W Start key or the Color Start key Press the Address Book keyIf you see this screen, proceed to the next step DAC516 Basic Operation for Scan to USB You can press the Clear/Stop key to clear the destinationPlace the original on the exposure glass or in the ADF Insert your USB flash disk into the USB flash disk portTo scan in black and white, press the B&W Start key 133 Remove the USB flash disk from the machine 135 Press Reduce/Enlarge key or Scn Size Adjusting Image Density Specifying Resolution Using Twain Scanner Scanning from a ComputerBasic Operation for Twain Scanning Twain ScanningSettings you can configure in the Twain dialog box 140Basic Operation for WIA Scanning 142 Fax Mode Screen Screen in standby mode RX File Del FileSending and Receiving a Fax Setting the Date and Time Entering Characters Entering Characters Registering Fax Destinations Using the Control Panel Registering Fax DestinationsFor entering characters, see page 146 Entering Characters Fax number can contain 0 to 9, pause, , , and spaceModifying or deleting fax destinations Registering Fax Destinations Using Web Image MonitorFax number and fax name registered for that number appear Speed Dial Number Dial or Speed Dial destination 228 Administrator SettingsFax Number Required Preventing Transmission to the Wrong Destination Modifying fax destinationsRe-entering a fax number to confirm destination Click Fax Quick Dial DestinationPress the User Tools key Sending a Fax Selecting Transmission ModePress the Facsimile key, and then press the or key Internet Fax Transmission Basic Operation for Sending a FaxPress the Facsimile key Press the B&W Start keyThis section explains how to cancel a fax transmission 157 Canceling a TransmissionMachine can store up to 5 unsent fax jobs Canceling a Transmission Before the Original Is Scanned Canceling a Transmission While the Original Is Being ScannedPress the or Press Del FileOK key Specifying the destination using the One Touch buttons Specifying the Fax DestinationSpecifying the destination using Speed Dial 161Specifying the destination using the broadcast function 162Specifying the destination using the redial function Add a destination by using one of the following methodsSending a fax using On Hook Dial To cancel sending a fax, press the Clear/Stop keyUseful Sending Functions Press the Pause/Redial keyOn Hook appears on the screen Press the On Hook Dial key165 Press TX, and then press the B&W Start key Sending a fax after a conversation166 Adjusting image density Specifying the Scan SettingsSpecifying the resolution Press the Image Quality key Basic Operation for Sending Faxes from a Computer Using the Fax Function from a Computer LAN- FaxEdit the cover sheet as necessary, and then click OK 169 Canceling a fax Click SendConfiguring Transmission Settings Configuring the LAN-Fax Address Book Opening the LAN-Fax address bookRegistering destinations Modifying destinationsModifying groups Deleting individual destinations or groupsConfirmation message appears Click YesEditing a Fax Cover Sheet Exporting/Importing LAN-Fax Address Book data175 Selecting Reception Mode Receiving a FaxReceiving a fax in Fax Only mode Receiving a fax in FAX/TEL Manual mode177 Receiving a fax in FAX/TAD mode Receiving a fax in FAX/TEL Automatic mode178 Receiving an Internet Fax Receiving a fax using the control panel Receiving a fax using Web Image MonitorInactive Manual reception Click OK Close the Web browserForwarding or Storing Faxes in Memory Forwarding settings 182Enter the start time and the end time, and press the OK key Configuring the forwarding conditions183 Printing Out Faxes Stored in Memory Configuring the storing conditionsEnter the start time and the end time Receiving or Rejecting Faxes from Special Senders Press RX FileRegistering the Special Senders Limiting the incoming faxesFax number can contain 0 to 9, , and space 186187 Lists/Reports Related to Fax Configuring the Machine Using the Control Panel Press the or key to select the settings you want to useConfiguring the Machine Using the Control Panel Menu Chart Configuring the Machine Using the Control Panel Copier Features Settings Configuring the Machine Using the Control Panel Copier Features Settings Configuring the Machine Using the Control Panel Standard Fine 197 Scanner Features Settings High Limitless Scan Fax Transmission Features Settings Default On Off 201 Fax Features Settings FAX/TADFax Features Settings Configuring the Machine Using the Control Panel Fax Features Settings Jbig Fax Features Settings Address Book Settings System Settings Default 60 sec 15 sec 300 sec Network USBSystem Settings Configuring the Machine Using the Control Panel System Settings Configuring the Machine Using the Control Panel Tray Paper Settings Default Plain Paper Any Size/TypeTray 217 Printing Lists/Reports Printing the ConfigurationTypes of Lists/Reports Printing Lists/Reports Printer Features Settings Portrait Landscape 221 Configuring the Machine Using the Control Panel Solid Color Presentation Photographic Off 223 Network Settings WPS Dhcp Network Settings Administrator Settings Pstn / PBX 230 Administrator Settings Configuring the Machine Using the Control Panel Configuring the Machine Using Web Image Monitor Using Web Image MonitorDisplaying Top Changing the Interface Language Checking the System Information Status TabCounter Tab Number of color pagesFunctions, and lists/reports Covered A4 pagesAccumulated value of cyan toner A4 page coverage in percent Fully-covered A4 pagesYellow Using the printer function Magenta Using the printer function239 Machine Information Tab Sound Volume Adjustment Tab Configuring the System SettingsTray Paper Settings Tab Select the paper type for Tray 1 from the following 75-90g/m2, Thick Paper 1 91-105g/m2, Recycled Paper, ColorPaper, Cardstock, Envelope, Thick Paper 2 106-160g/m2 Tray DescriptionSelect how print jobs using the Tray 1 are handled System SettingsMachines settings Applied regardless of the machines settingsMachines settings Copier Tab Fax TabAdministrator Address in the AdministratorBe sent even if this setting is enabled Fax Number Confirmation DescriptionPriority Tray Tab Timeout Tab Toner Saving TabWarm-up time for maintenance will also be lowered Black-and-White Print Priority TabShortcut to Function Tab Print Priority DescriptionRegistering Destinations Registering Fax Special Senders Restricting Machine Functions According to User Configuring the Network Settings Items below cannot be configuredNetwork Status Tab FirmwareIPv6 Configuration Tab Network Application TabDNS Tab Auto E-mail Notification Tab Snmp Tab Smtp Tab POP3 Tab Internet Fax TabWireless Tab Enter the Ssid of the access point Communication Mode Select the mode to connectWireless LAN directly, select Ad-Hoc Connections are configuredWEP Key IPsec Global Settings Tab Configuring the IPsec SettingsIPsec Policy List Tab IP Policy Settings Description If this setting is left blank, 32 IPv4 or 128 IPv6 will beIKE Settings Any subsequent policies will be renumbered accordinglyAuthentication and data encryption We recommend this type for communication between securityGateways such as VPN devices OnlyIKE Diffie-Hellman List Sent, or forwarded Prints a list of Quick Dial entriesPrints a list of scan destinations Scanner JournalAdministrator Tab Configuring the Administrator SettingsReset Settings Tab Backup Setting Tab Menu Settings insteadBacks up settings that are not related to the network Backs up the IPsec settings to a fileRestore Setting Tab Restore Setting Description File to RestoreSet Date/Time Tab FileEnergy Saver Mode Tab PCL6 Mode Description PCL6 ModeC252 when using the normal driver Maintaining the Machine Replacing the Print Cartridge274 275 Remove the protective cover from the print cartridge 276DAC064 Replacing the Waste Toner Bottle Slide both levers on the front cover forward 279280 Leave the bottle cap open Close the bottle cap281 Push in the waste toner bottle until it clicks 282When it stops, push on the Push mark until it clicks Replacing a Component Replacing the Fusing Unit and Transfer RollerReplacing the Intermediate Transfer Unit 285 Remove the rearmost print cartridge Cleaning the Toner Density SensorSlide the toner density sensor lever once to the left Carefully insert the print cartridge removed in vertically 287Cleaning the Friction Pad and Paper Feed Roller Wipe the friction pad with a damp cloth289 Maintaining the Machine Cleaning the Registration Roller and Paper Tray Wipe the inside of the paper tray with a cloth 292DAC085 Cleaning the Exposure Glass and ADF Cleaning the Exposure GlassCleaning the ADF Following procedure describes how to clean the ADFRemoving Paper Jams Removing Printing JamsIf paper jams inside the fusing unit Do not touch the fusing unit 296Pull the paper downward to remove it. Do not pull it upward 297If paper jams inside a tray Pull up the fusing unit levers298 Pull out the jammed paper carefully Do not touch the fusing unit299 If paper jams inside the transfer unit 300Removing Scanning Jams If you cannot find the jammed paper, look inside the machineOpen the ADF cover Gently pull the jammed paper to remove itBe careful not to pull the original too hard, as it may rip Close the ADF cover and the cover of the input tray for ADFClose the ADF 303Common Problems Adjust the volume of the beep Paper Feed Problems Problem Solution Cleaning the Registration Roller and Paper TrayOnly add paper when there is none left in the tray Guides, adjust the paper guides to remove the gapsPages Adjust the paper guides to remove the gaps 308Print Quality Problems Checking the Condition of the MachineChecking the printer driver settings Lines 311Printer Problems When You Cannot Print ProperlyProblem Solution Locked Print file is canceled Lower setting for Gradation in Print Quality. ForThere is a considerable delay Between the print start commandChanging the settings with printer driver may help to Check that the page layout settings are properlyConfigured in the application JobSee page 209 System Settings Sales or service representativeFrom the color on the computers Tab in the printer drivers dialog boxWhen You Cannot Print Clearly Service representative For details, see page 209 System SettingsAll the print cartridges again Horizontal lines appear onProblem Solution White spots appear Come out cleanBlack gradation is not natural Only when using PostScript Dirty with paper dust if you use paper other than standardWhen Paper Is Not Fed Properly Other Printing Problems Copier Problems When You Cannot Make Clear CopiesWhen You Cannot Make Copies as Wanted When You Cannot Browse the Network to Send a Scan File Scanner ProblemsWhen Scanning Is Not Done As Expected When You Cannot Send or Receive Fax Messages As Wanted Fax ProblemsTransmission Reception Printing When an Error Is Notified via a Report or E-mail When a report is printed from the machineWhen an error notification E-mail is received Error notification e-mailError Code Load valid size paper in the tray, and configure Paper size settings under Tray Paper SettingsFax at a lower resolution 2XXX32 to An error occurred while receiving a faxError Code Solution 3XXX11 Check if the network settings such as the IP address253 Configuring the Network Settings No double-byte character is used. SeeError Code Solution 4XXX21 To check the e-mail settingsSender to check the e-mail settings E-mail had an invalid Content-Type, or anError Code Solution 4XXX43 Lower resolutionCompression method of the received Tiff file was Tiff fileError and Status Messages on the Screen 215 Tray Paper Settings Open Frt. Cvr. then Fusing unit levers are notCopy Performed because the tray Other than the bypass trayUsing the A4, Letter, or Legal size Mode in Duplex/Combine underPress JobReset to cancel the job Calls using the telephone. If youCheck that Pstn / PBX in Admin Use. See page 228 AdministratorAccess the USB flash disk Properly Failed to Create File Button you pressedCanceled depending on When performing printing Print fileIf using the PCL printer driver, set Faxes, or send at a lower resolutionMessage Causes Solutions Misfeed Dup. Unit Paper tray Paper Feed Problems Misfeed Stnd. TrayPaper exit area Paper Feed Problems Misfeed Tray Tray 1 paper input area Paper Feed Problems Misfeed TrayMessage Causes Solutions RX Comm. Error See page 215 Tray Paper SettingsReconnect the Ethernet cable properly Then try the operation againSpecifying the Scan Settings CancelledPerform sort copying Setting Error Reinstall the waste toner bottle. SeeMessage Causes Solutions Unsupported USB File system was used USB DisconnectedRemoved before the operation Could be completed Display USB MemoryAppendix Available FunctionsAppendix Transmission Using IPsec Encryption and Authentication by IPsecSecurity Association Encryption Key Exchange Settings Configuration Flow Specifying Encryption Key Exchange SettingsIf the settings are not displayed, click Add Specifying IPsec Settings on the ComputerClick OK twice Transmission Using IPsec New IP security policy IPsec settings is specified Enabling and Disabling IPsec Using the Control PanelClick OK, and then click Next Click Finish 351 Disposal Moving and Transporting the MachineBe sure to check the following points Where to Inquire Consumables Print CartridgeConsumables Waste Toner Bottle General Function Specifications Specifications of the MachineThis section lists the machines specifications Energy Saver mode 358 Printer Function Specifications Maximum resolution scanning and printing Copier Function SpecificationsNetwork protocol TCP/IP, IPP, Bonjour Scanner Function Specifications Fax Function Specifications Fax transmission and receptionInternet Fax transmission and reception Quick dial 20 items Number of redials for FaxReception Mail format 363Format MIME, Base64 Paper Feed Unit TK1010 Specifications of OptionsPaper capacity Sheets Paper size Expat Copyright Information about Installed ApplicationsIperf WPA Supplicant 368 Trademarks Product names of Windows 8 are as follows 369Appendix Index 372 154373 374 375 376 Page EN GB EN US M204-8611