Ricoh SP C252SF, SP C250SF Fax Problems, When You Cannot Send or Receive Fax Messages As Wanted

10. Troubleshooting

Fax Problems

When You Cannot Send or Receive Fax Messages As Wanted

Transmission

Problem	Causes	Solutions
Cannot send files.	The telephone line may be	Check if the telephone line is properly
	disconnected.	connected to the machine. For details,
		see Initial Guide for Fax.
	The machine cannot accept	Wait until any of these faxes is
	a new fax job because there	transmitted completely, or use the
	are 5 unsent faxes in	[Delete TX Standby File] function to
	memory already.	delete unnecessary faxes. For details,
		see page 202 "Fax Features Settings".
Document appears blank at	The original was placed	The original was placed upside down.
the other end.	upside down.	Place the original in the correct
		orientation. See page 82 "Placing
		Originals".
Printed or sent images are	The exposure glass,	Clean them. For details about how to
spotty.	exposure glass, exposure	clean the machine, see page 294
	glass cover, or guide plate	"Cleaning the Exposure Glass and ADF"
	of the ADF is dirty.	Make sure ink or correction fluid is dry
		before placing originals.
Reception is possible, but	There are regions and	Contact your sales or service
transmission is not.	telephone exchanges where	representative.
	a dial tone cannot be
	detected.
Transmission failed due to	If the e-mail size specified	Change the setting for [Max. E-mail
"maximum e-mail size"	on the machine is too large,	Size] in [Scan Settings]. For details
error.	the Internet Fax document	about the maximum e-mail size, see
	cannot be sent.	page 198 "Scanner Features Settings".

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