Manuals / Ricoh / Computer Equipment / All in One Printer

Ricoh SP C252SF, SP C250SF Pages Adjust the paper guides to remove the gaps, 308

Models: SP C252SF SP C250SF

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10. Troubleshooting

Problem	Solution

Images are not printed in the right	• Adjust the front end paper guide and both side paper
position	guides to match the paper size.

See page 71 "Loading Paper".

DAC606

Images are printed diagonally to the			If there are gaps between the paper and the paper guides,
pages.			adjust the paper guides to remove the gaps.

DAC572

308

Image 310

Ricoh SP C252SF, SP C250SF operating instructions Pages Adjust the paper guides to remove the gaps, 308

Contents

Operating Instructions Page Table of Contents Loading Paper 104 100103 105139 137138 141188 184185 189250 248249 251286 284285 288343 329334 345Legal Prohibition How to Read This ManualIntroduction DisclaimerPassword Differences in Functions between Different ModelsList of Option About IP AddressUser Restriction Model-Specific Information Code XxxxUser Information on Electrical & Electronic Equipment Important Safety InstructionsEnvironmental Advice for Users All Other UsersPage Declaration of Conformity Important Safety Instructions Energy Star Program Energy Saver modeSaving Energy Page Guide to Components Exterior Front ViewGetting Started Exterior Rear View DAC009 Interior Fax Received indicator Control PanelGuide to Components Color of the control panel varies depending on the model Installing the Machine Where to Put the Machine24 cm Inches 20 cm Installing the Machine This section explains how to install options Installing OptionAttaching Paper Feed Unit Check that the package contains the paper feed unit DAC049 About Operation Tools This section explains the operation tools of this machineInitial Setup Initial SetupMulti-access Changing Operation ModesPrinting Sending itInternet Fax transmission Machines memory Received fax intoFax immediate transmission Fax immediate transmission*3 Receiving a LAN-Fax job from Assigning a setting using the control panel Assigning a Setting Using Web Image MonitorClose the Web browser Configuring the IP Address Settings Configuring Network SettingsTurn on the machine Press the User Tools key Assigning the machines IPv4 address manually Specifying settings to receive an IPv6 address automatically Assigning the machines IPv6 address manually On the Start menu, click Devices and Printers Sharing the Printer on a NetworkClick Apply Wireless LAN Setup Infrastructure modeAd Hoc mode Press YesPress Yes Enabling the User Restriction Settings Restricting Machine Functions According to UserClick Available Functions per User List of currently registered user entries appearsModifying user entries This section explains how to modify user entriesThis section explains how to delete user entries Deleting user entriesClose the Web browser Connected to the machine When Machine Functions are RestrictedBlack-and-white Start or Color Start key Color copying Printing both colorAuthentication using the printer or LAN-Fax driver Getting Started Supported Paper 16 to 43 lb 80 g/m2, 20 lb Middle thick paper Thick paper 1Loading Paper 16 to 43 lb Middle thick paper Thick paper 1 None Specifications of Paper Types195 mm × 267 mm That of middle thick paperPlain Paper, Thick Paper 1, or Thick Paper 71/4 × 101/2 inches, 8 × 13, 81/2 × 13 inches, Folio 81/4 × Inches, 16K 195 mm × 267 mmApproximately half that of middle thick paper OntoPaper thicker than 160 g/m2 cannot be printed onto Print cartridges photo conductor unit Half that of middle thick paperSupported paper tray Tray 1 and bypass tray Fan envelopes, and then align their edges before loading Loading Paper Non-Recommended Paper Types Print Area Print area may vary depending on the paper size Fax function Pull out the paper tray carefully with both hands Loading PaperLoading Paper into Tray1 Place the tray on a flat surfaceDAC051 Extending Tray 1 to load paper Remove the rear cover using a coin Follow Steps 3 to 7 in Loading Paper into Tray1 Loading Paper into Bypass TrayInsert the top edge of the paper into the machine Adjust the paper guides to the paper size Loading EnvelopesLowering the fusing unit levers Lower the fusing unit leversSpecifying Paper Type and Paper Size Using Control Panel Specifying the paper type This section explains how to specify the paper typeSpecifying the standard paper size This section explains how to specify a custom paper size Specifying a custom paper sizeLoading Paper About Originals Placing OriginalsRecommended size of originals Unscannable image area Placing Originals on the exposure glass Placing OriginalsLift the ADF Placing Originals in the Auto Document Feeder By using the ADF, you can scan multiple pages at onceLower the ADF DAC019 This section explains the basic printing procedure Canceling a Print JobBasic Operation Windows Canceling a print job before printing has startedCanceling a print job while printing Mac OSPress FormFeed while the error message is being displayed Continuing Printing Using Mismatched PaperResetting the Print Job When the error message is displayed, press JobResetPrinting Confidential Documents Storing a Locked Print fileA4Mixed 100 Printing a Locked Print filePress Delete Deleting a Locked Print fileLocked Print file is deleted Checking which Locked Print File Jobs Have Been Canceled Page PictBridge Printing What Is PictBridge?Direct Printing from a Digital Camera PictBridge This function is compatible with USBExiting PictBridge Use the following procedure to quit the PictBridge modeWhat Can Be Done on this Machine Check that Ready appears on the screenWhen PictBridge Printing Does Not Work Disconnect the USB cable from the machine89 If a Paper Mismatch Not of the specified sizePrint job. For details, see OccursUsing Various Print Functions Print Quality FunctionsPrint Output Functions Changing orientation or rotating the imageUsing Various Print Functions 102 Copier Mode Screen Screen in standby modeIf necessary, configure advanced photocopy settings Press the Copy keyCanceling a Copy 106 Making Enlarged or Reduced Copies 25% to 400% in 1% increments 107Press the Reduce/Enlarge key Temporary job settings are cleared in the following casesSpecifying Reduce/Enlarge Press Reduce, Enlarge, or Zoom1Sd 4Orig-Comb 4on1 1Sd 109 1Sd 8Orig-Comb 4on1 2Sd 110 Portrait Top to Bottom, Top to Top Specifying Combined and 2-sided Copies DAC602 DAC603 Manually Performing 2-Sided Copying Using the ADF Manually Performing 2-Sided Copying Using the Exposure GlassPage Copying an ID Card Copying Both Sides of an ID Card onto One Side of PaperPress the ID Card Copy key DAC601 Selecting the Document Type According to Original Specifying the Scan SettingsAdjusting Image Density Press the Density keySpecifying the Original Type Press the Image Quality key120 Scanner Mode Screen Sing/Mul Scn SizeRegistering Scan Destinations Required Scale Pages in a document, but Jpeg does not EntryCharacters Required Support multiple pages in a document 123Scan to FTP Settings Description Quick Dial Number Optional Setting DescriptionResolution Optional Scan Size OptionalAre stored. Can contain up to 64 characters Up to 32 charactersDirectory Optional Connection TestCan contain up to 32 characters Service Name RequiredLogin Password Optional Files. Can contain up to 64 charactersRequired Support multiple pages in a document Setting Description File Format Color/GraySpecified shared folder exists Modifying Scan Destinations This section explains how to delete registered destinationsDeleting Scan Destinations Scan to E-mail/FTP/Folder Press the Scanner keyPress the B&W Start key or the Color Start key Press the Address Book keyIf you see this screen, proceed to the next step DAC516 Basic Operation for Scan to USB You can press the Clear/Stop key to clear the destinationPlace the original on the exposure glass or in the ADF Insert your USB flash disk into the USB flash disk portTo scan in black and white, press the B&W Start key 133 Remove the USB flash disk from the machine 135 Press Reduce/Enlarge key or Scn Size Adjusting Image Density Specifying Resolution Basic Operation for Twain Scanning Using Twain ScannerScanning from a Computer Twain ScanningSettings you can configure in the Twain dialog box 140Basic Operation for WIA Scanning 142 Fax Mode Screen Screen in standby mode RX File Del FileSending and Receiving a Fax Setting the Date and Time Entering Characters Entering Characters Registering Fax Destinations Using the Control Panel Registering Fax DestinationsFor entering characters, see page 146 Entering Characters Fax number can contain 0 to 9, pause, , , and spaceModifying or deleting fax destinations Registering Fax Destinations Using Web Image MonitorFax number and fax name registered for that number appear Speed Dial Number Dial or Speed Dial destination 228 Administrator SettingsFax Number Required Re-entering a fax number to confirm destination Preventing Transmission to the Wrong DestinationModifying fax destinations Click Fax Quick Dial DestinationPress the User Tools key Sending a Fax Selecting Transmission ModePress the Facsimile key, and then press the or key Internet Fax Transmission Basic Operation for Sending a FaxPress the Facsimile key Press the B&W Start keyThis section explains how to cancel a fax transmission 157 Canceling a TransmissionMachine can store up to 5 unsent fax jobs Canceling a Transmission Before the Original Is Scanned Canceling a Transmission While the Original Is Being ScannedPress the or Press Del FileOK key Specifying the destination using the One Touch buttons Specifying the Fax DestinationSpecifying the destination using Speed Dial 161Specifying the destination using the broadcast function 162Specifying the destination using the redial function Add a destination by using one of the following methodsUseful Sending Functions Sending a fax using On Hook DialTo cancel sending a fax, press the Clear/Stop key Press the Pause/Redial keyOn Hook appears on the screen Press the On Hook Dial key165 Press TX, and then press the B&W Start key Sending a fax after a conversation166 Adjusting image density Specifying the Scan SettingsSpecifying the resolution Press the Image Quality key Basic Operation for Sending Faxes from a Computer Using the Fax Function from a Computer LAN- FaxEdit the cover sheet as necessary, and then click OK 169 Canceling a fax Click SendConfiguring Transmission Settings Registering destinations Configuring the LAN-Fax Address BookOpening the LAN-Fax address book Modifying destinationsConfirmation message appears Modifying groupsDeleting individual destinations or groups Click YesEditing a Fax Cover Sheet Exporting/Importing LAN-Fax Address Book data175 Selecting Reception Mode Receiving a FaxReceiving a fax in Fax Only mode Receiving a fax in FAX/TEL Manual mode177 Receiving a fax in FAX/TAD mode Receiving a fax in FAX/TEL Automatic mode178 Receiving an Internet Fax Inactive Manual reception Receiving a fax using the control panelReceiving a fax using Web Image Monitor Click OK Close the Web browserForwarding or Storing Faxes in Memory Forwarding settings 182Enter the start time and the end time, and press the OK key Configuring the forwarding conditions183 Printing Out Faxes Stored in Memory Configuring the storing conditionsEnter the start time and the end time Receiving or Rejecting Faxes from Special Senders Press RX FileFax number can contain 0 to 9, , and space Registering the Special SendersLimiting the incoming faxes 186187 Lists/Reports Related to Fax Configuring the Machine Using the Control Panel Press the or key to select the settings you want to useConfiguring the Machine Using the Control Panel Menu Chart Configuring the Machine Using the Control Panel Copier Features Settings Configuring the Machine Using the Control Panel Copier Features Settings Configuring the Machine Using the Control Panel Standard Fine 197 Scanner Features Settings High Limitless Scan Fax Transmission Features Settings Default On Off 201 Fax Features Settings FAX/TADFax Features Settings Configuring the Machine Using the Control Panel Fax Features Settings Jbig Fax Features Settings Address Book Settings System Settings Default 60 sec 15 sec 300 sec Network USBSystem Settings Configuring the Machine Using the Control Panel System Settings Configuring the Machine Using the Control Panel Tray Paper Settings Default Plain Paper Any Size/TypeTray 217 Printing Lists/Reports Printing the ConfigurationTypes of Lists/Reports Printing Lists/Reports Printer Features Settings Portrait Landscape 221 Configuring the Machine Using the Control Panel Solid Color Presentation Photographic Off 223 Network Settings WPS Dhcp Network Settings Administrator Settings Pstn / PBX 230 Administrator Settings Configuring the Machine Using the Control Panel Configuring the Machine Using Web Image Monitor Using Web Image MonitorDisplaying Top Changing the Interface Language Checking the System Information Status TabCounter Tab Number of color pagesAccumulated value of cyan toner A4 page coverage in percent Functions, and lists/reportsCovered A4 pages Fully-covered A4 pagesYellow Using the printer function Magenta Using the printer function239 Machine Information Tab Sound Volume Adjustment Tab Configuring the System SettingsTray Paper Settings Tab Paper, Cardstock, Envelope, Thick Paper 2 106-160g/m2 Select the paper type for Tray 1 from the following75-90g/m2, Thick Paper 1 91-105g/m2, Recycled Paper, Color Tray DescriptionMachines settings Select how print jobs using the Tray 1 are handledSystem Settings Applied regardless of the machines settingsMachines settings Copier Tab Fax TabBe sent even if this setting is enabled AdministratorAddress in the Administrator Fax Number Confirmation DescriptionPriority Tray Tab Timeout Tab Toner Saving TabShortcut to Function Tab Warm-up time for maintenance will also be loweredBlack-and-White Print Priority Tab Print Priority DescriptionRegistering Destinations Registering Fax Special Senders Restricting Machine Functions According to User Network Status Tab Configuring the Network SettingsItems below cannot be configured FirmwareIPv6 Configuration Tab Network Application TabDNS Tab Auto E-mail Notification Tab Snmp Tab Smtp Tab POP3 Tab Internet Fax TabWireless Tab Wireless LAN directly, select Ad-Hoc Enter the Ssid of the access pointCommunication Mode Select the mode to connect Connections are configuredWEP Key IPsec Global Settings Tab Configuring the IPsec SettingsIPsec Policy List Tab IKE Settings IP Policy Settings DescriptionIf this setting is left blank, 32 IPv4 or 128 IPv6 will be Any subsequent policies will be renumbered accordinglyGateways such as VPN devices Authentication and data encryptionWe recommend this type for communication between security OnlyIKE Diffie-Hellman Prints a list of scan destinations List Sent, or forwardedPrints a list of Quick Dial entries Scanner JournalAdministrator Tab Configuring the Administrator SettingsReset Settings Tab Backs up settings that are not related to the network Backup Setting TabMenu Settings instead Backs up the IPsec settings to a fileSet Date/Time Tab Restore Setting TabRestore Setting Description File to Restore FileEnergy Saver Mode Tab PCL6 Mode Description PCL6 ModeC252 when using the normal driver Maintaining the Machine Replacing the Print Cartridge274 275 Remove the protective cover from the print cartridge 276DAC064 Replacing the Waste Toner Bottle Slide both levers on the front cover forward 279280 Leave the bottle cap open Close the bottle cap281 Push in the waste toner bottle until it clicks 282When it stops, push on the Push mark until it clicks Replacing a Component Replacing the Fusing Unit and Transfer RollerReplacing the Intermediate Transfer Unit 285 Remove the rearmost print cartridge Cleaning the Toner Density SensorSlide the toner density sensor lever once to the left Carefully insert the print cartridge removed in vertically 287Cleaning the Friction Pad and Paper Feed Roller Wipe the friction pad with a damp cloth289 Maintaining the Machine Cleaning the Registration Roller and Paper Tray Wipe the inside of the paper tray with a cloth 292DAC085 Cleaning the ADF Cleaning the Exposure Glass and ADFCleaning the Exposure Glass Following procedure describes how to clean the ADFRemoving Paper Jams Removing Printing JamsIf paper jams inside the fusing unit Do not touch the fusing unit 296Pull the paper downward to remove it. Do not pull it upward 297If paper jams inside a tray Pull up the fusing unit levers298 Pull out the jammed paper carefully Do not touch the fusing unit299 If paper jams inside the transfer unit 300Removing Scanning Jams If you cannot find the jammed paper, look inside the machineBe careful not to pull the original too hard, as it may rip Open the ADF coverGently pull the jammed paper to remove it Close the ADF cover and the cover of the input tray for ADFClose the ADF 303Common Problems Adjust the volume of the beep Paper Feed Problems Only add paper when there is none left in the tray Problem SolutionCleaning the Registration Roller and Paper Tray Guides, adjust the paper guides to remove the gapsPages Adjust the paper guides to remove the gaps 308Print Quality Problems Checking the Condition of the MachineChecking the printer driver settings Lines 311Printer Problems When You Cannot Print ProperlyThere is a considerable delay Problem Solution Locked Print file is canceledLower setting for Gradation in Print Quality. For Between the print start commandConfigured in the application Changing the settings with printer driver may help toCheck that the page layout settings are properly JobFrom the color on the computers See page 209 System SettingsSales or service representative Tab in the printer drivers dialog boxWhen You Cannot Print Clearly All the print cartridges again Service representativeFor details, see page 209 System Settings Horizontal lines appear onBlack gradation is not natural Only when using PostScript Problem Solution White spots appearCome out clean Dirty with paper dust if you use paper other than standardWhen Paper Is Not Fed Properly Other Printing Problems Copier Problems When You Cannot Make Clear CopiesWhen You Cannot Make Copies as Wanted When You Cannot Browse the Network to Send a Scan File Scanner ProblemsWhen Scanning Is Not Done As Expected When You Cannot Send or Receive Fax Messages As Wanted Fax ProblemsTransmission Reception Printing When an Error Is Notified via a Report or E-mail When a report is printed from the machineWhen an error notification E-mail is received Error notification e-mailError Code Fax at a lower resolution Load valid size paper in the tray, and configurePaper size settings under Tray Paper Settings 2XXX32 to An error occurred while receiving a fax253 Configuring the Network Settings Error Code Solution 3XXX11Check if the network settings such as the IP address No double-byte character is used. SeeSender to check the e-mail settings Error Code Solution 4XXX21To check the e-mail settings E-mail had an invalid Content-Type, or anCompression method of the received Tiff file was Error Code Solution 4XXX43Lower resolution Tiff fileError and Status Messages on the Screen Copy Performed because the tray 215 Tray Paper SettingsOpen Frt. Cvr. then Fusing unit levers are not Other than the bypass trayPress JobReset to cancel the job Using the A4, Letter, or Legal sizeMode in Duplex/Combine under Calls using the telephone. If youAccess the USB flash disk Properly Failed to Create File Check that Pstn / PBX in AdminUse. See page 228 Administrator Button you pressedIf using the PCL printer driver, set Canceled depending onWhen performing printing Print file Faxes, or send at a lower resolutionPaper exit area Paper Feed Problems Misfeed Tray Message Causes Solutions Misfeed Dup. UnitPaper tray Paper Feed Problems Misfeed Stnd. Tray Tray 1 paper input area Paper Feed Problems Misfeed TrayReconnect the Ethernet cable properly Message Causes Solutions RX Comm. ErrorSee page 215 Tray Paper Settings Then try the operation againPerform sort copying Setting Error Specifying the Scan SettingsCancelled Reinstall the waste toner bottle. SeeRemoved before the operation Message Causes Solutions Unsupported USBFile system was used USB Disconnected Could be completed Display USB MemoryAppendix Available FunctionsAppendix Transmission Using IPsec Encryption and Authentication by IPsecSecurity Association Encryption Key Exchange Settings Configuration Flow Specifying Encryption Key Exchange SettingsIf the settings are not displayed, click Add Specifying IPsec Settings on the ComputerClick OK twice Transmission Using IPsec New IP security policy IPsec settings is specified Enabling and Disabling IPsec Using the Control PanelClick OK, and then click Next Click Finish 351 Disposal Moving and Transporting the MachineBe sure to check the following points Where to Inquire Consumables Print CartridgeConsumables Waste Toner Bottle General Function Specifications Specifications of the MachineThis section lists the machines specifications Energy Saver mode 358 Printer Function Specifications Maximum resolution scanning and printing Copier Function SpecificationsNetwork protocol TCP/IP, IPP, Bonjour Scanner Function Specifications Fax Function Specifications Fax transmission and receptionReception Internet Fax transmission and receptionQuick dial 20 items Number of redials for Fax Mail format 363Format MIME, Base64 Paper Feed Unit TK1010 Specifications of OptionsPaper capacity Sheets Paper size Expat Copyright Information about Installed ApplicationsIperf WPA Supplicant 368 Trademarks Product names of Windows 8 are as follows 369Appendix Index 372 154373 374 375 376 Page EN GB EN US M204-8611