Toshiba Electric Keyboard 7.1 Logs and Messages

Symphony Pro User Manual 2.0.2.15158

information is also "color coded" making it simple to distinguish between normal functionality and error

situations. When opened, the View Log utility searches all terminals in the system. Each terminal listed

shows arrows for "in", "out" and "unprocessed" mail boxes. These arrows change color depending on

the mailbox status.

7.1 Logs and Messages

Viewing Logs and Messages

View Log

allows you to view urgent messages, terminal status and mailboxes, normal system

messages and the system log tables.

The

folder icon is used to open a log file that was saved on the system.

The

printer icon is used to print a message file.

The

icon is used for a print preview.

The

delete icon is used to delete a selected file.

The

OK icon saves any changes and exits the active screen.

The

(urgent message) icon switches the screen to display any urgent messages available on the

system. Right-click this icon to obtain a history of the urgent messages that you have deleted recently.

The

(status information) icon will show the different folders used by Symphony Pro and the front-

end terminals and display the contents of those folders.

In normal situations the folders should be empty.

Files in the

Local Inbox

means that those files were received with the archive bit set on and

Symphony Pro cannot process them. This is extremely unlikely.

Files in the

Local Outbox

is possible if one of your Symphony POS terminals / TEC ECRs is not

online. The data that should be transferred to that terminal is stored on the local terminal outbox folder

until communication with that terminal is restored. Then the data will be moved from the Local Outbox

to the terminal inbox.

If there are files in the

Unprocessed

folder, Symphony Pro was unable to import the data contained in

those files. Your first remedy should be to try and reprocess the files. Place the cursor on the

Unprocessed folder and right click. Select Reprocess files. If the files return to the Unprocessed folder

you will need to verify the file contents to correct the situation.

If there are files in the

it is probably because the register is connected to the network

but is not operating the Sympyhony POS application. If the Symphony POS is operating and there are

still files in the register Inbox, action is required to determine the problem.

If there are files located in the

you have not collected all the sales. This is not a

normal situation and should be addressed immediately.