158
Symphony Pro User Manual 2.0.2.15
information is also "color coded" making it simple to distinguish between normal functionality and error situations. When opened, the View Log utility searches all terminals in the system. Each terminal listed shows arrows for "in", "out" and "unprocessed" mail boxes. These arrows change color depending on the mailbox status.
7.1Logs and Messages
Viewing Logs and Messages
View Log allows you to view urgent messages, terminal status and mailboxes, normal system messages and the system log tables.
The 
folder icon is used to open a log file that was saved on the system.
The 
printer icon is used to print a message file.
The 
icon is used for a print preview.
The 
delete icon is used to delete a selected file.
The 
OK icon saves any changes and exits the active screen.
The 
(urgent message) icon switches the screen to display any urgent messages available on the system.
The 
(status information) icon will show the different folders used by Symphony Pro and the front- end terminals and display the contents of those folders.
In normal situations the folders should be empty.
Files in the Local Inbox means that those files were received with the archive bit set on and Symphony Pro cannot process them. This is extremely unlikely.
Files in the Local Outbox is possible if one of your Symphony POS terminals / TEC ECRs is not online. The data that should be transferred to that terminal is stored on the local terminal outbox folder until communication with that terminal is restored. Then the data will be moved from the Local Outbox to the terminal inbox.
If there are files in the Unprocessed folder, Symphony Pro was unable to import the data contained in those files. Your first remedy should be to try and reprocess the files. Place the cursor on the Unprocessed folder and right click. Select Reprocess files. If the files return to the Unprocessed folder you will need to verify the file contents to correct the situation.
If there are files in the register inbox it is probably because the register is connected to the network but is not operating the Sympyhony POS application. If the Symphony POS is operating and there are still files in the register Inbox, action is required to determine the problem.
If there are files located in the register outbox you have not collected all the sales. This is not a normal situation and should be addressed immediately.
